All categories

Learn why GetApp is free

BigCommerce vs Shopify Comparison

Add to Compare

Overview

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution...

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

84

65

20

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

2,181

1,092

208

45

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

BigCommerce is a recent addition to my portfolio and I must say that I am impressed thus far. Their customer support and willingness to be creative to solve an obstacle has impressed me.
Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce.
Great platform with a wealth of features. But you need to make sure you know what is possible if you have any specific logic you are trying to create on the platform.

Pros

I appreciate the detail given for each order and there are also great functions like discount codes which makes using the website very useful. The layout, while basic, helps make navigating simple.
Their customer service is excellent. As with any company, it isn't perfect, but they do their best to satisfy and make sure customers are happy with their product and their service.
While I had heard great things about Shopify and was excited about all the customizations it was very difficult to set up and I ended up closing my account after my free trial expired.

Cons

We’ve recently had a number of people trying to hack the site and make purchases with fraudulent credit cards. As far as I’m aware there is no way to stop these purchases.
They’ve tried hundreds of times. Ve asked the question, but was told there’s no way to block or stop these issues.
There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available.

Cons

Customer service was terrible, they offered a CSV upload which was useless to me, or offered to uplaod my items for me, and charge me a crazy amount of money for the service.
Shopify is paid and when it updates itself it gives some sort of errors in the online store and finding the error is a difficult task.
The premium charges are a slight turnoff due to the monthly charges. Smaller stores will have to look over their shoulders to make sure that they make enough to cover the monthly Shopify charges.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features46
  • API
  • Activity Dashboard
  • Advertising Management
  • Automated Sales
  • CRM Integration
  • Chat
  • Content Library
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Design Management
  • Discount Management
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Fraud Detection
  • Gift Card System
  • Image Library
  • Inventory Management
  • Inventory Tracking
  • Label Printing
  • Loyalty Program
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multiple User Accounts
  • Newsletter Management
  • Order Management
  • Order Processing
  • PCI DSS Compliance
  • POS
  • Performance Reports
  • Product Catalog
  • Product Data Management
  • Projections
  • Quote Management
  • Ratings & Reviews
  • Receiving
  • Recurring Billing
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Tagging
  • Template Management
  • Third Party Integration
  • Visual Analytics
  • Website Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management
  • Total features52
  • API
  • Activity Dashboard
  • Advertising Management
  • Automated Sales
  • CRM Integration
  • Chat
  • Content Library
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Design Management
  • Discount Management
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Fraud Detection
  • Gift Card System
  • Image Library
  • Inventory Management
  • Inventory Tracking
  • Label Printing
  • Loyalty Program
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multiple User Accounts
  • Newsletter Management
  • Order Management
  • Order Processing
  • PCI DSS Compliance
  • POS
  • Performance Reports
  • Product Catalog
  • Product Data Management
  • Projections
  • Quote Management
  • Ratings & Reviews
  • Receiving
  • Recurring Billing
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Tagging
  • Template Management
  • Third Party Integration
  • Visual Analytics
  • Website Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management

Integrations

  • Total integrations349
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations805
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend6/10

Share this review:

BigCommerce

It's okay.

Reviewed 2 years ago
Pros

We moved from Shopify to Bigcommerce because Shopify lacked features that Bigcommerce had out of the box such as proper product categories, saved payments, one-page checkout among others. These features have worked well and our conversion rates went from 3% to over 10%. Bigcommerce is great for more complicated product catalogs with lots of categories and skus whereas Shopify is great for simple catalogs.

Cons

Bigcommerce continues to build out new features rather than fixing problems with current ones. Every week I hear about a new payment processor or some random feature that's built half-baked. I've been very, very frustrated at the lack of thought behind many features and their inability to fix simple problems. Their API's are a mess, with some of the API's passing all the data you need, and other's missing important data needed - so we're creating functions to call information that should be (and easily can be) included in the objects returned by the API. There is NO mobile application, even to check simple things like orders, which is the most ridiculous thing given we're in 2019.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

Share this review:

BigCommerce

Very Efficient but needs to integrate with more softwares

Reviewed 6 months ago
Pros

I love how efficient this platform is and it's also very intuitive

Cons

BigCommerce isn't compatible with a lot of platforms, which is why we ultimately ended up switching to Shopify

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

BigCommerce

Big Commerce lacks integration

Reviewed 2 years ago

It was a solid program to start our retail website from, but it has not aged well compared to newer platforms that are now available. The price for the services provided by Big Commerce has gone up while the number and quality of those features has gone down.

Pros

Simple platform that is easy to setup. Tons of options to choose form to get the look you want for your website.

Cons

Lack of new integrations that platforms like Shopify and the like now offer making it hard to add additional selling networks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

BigCommerce

It is a good product but wouldn't allow you to play openly due to limitations

Reviewed 3 years ago
Pros

Value for money, and easy to get started. Very good customer support and easy to integrate and update any information.

Cons

There are not many apps/softwares to integrate/implement to use like in Shopify. And there are limitations to customize checkouts etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

BigCommerce

Ecommerce Platform with Great Customer Service

Reviewed a year ago

In general, I am very satisfied with the product. It serves its purpose for a reliable and easy to set up ecommerce platform with lowmaintenance cost.

Pros

Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service. Every time when there is an issue with the website or we have questions, we can chat with a representative from Bigcommerce. Their customer service is very reliable and knowledgeable. No waiting on the phone, no back and fort transferring between reps. Technical support is right there for you.

Cons

I wish there were more applications that can be easily integrated. Compared to Shopify, Bigcommerce doesn't offer as vast variety of options.

Overall Rating
  • Ease of use
  • Features
  • Customer support

Share this review:

BigCommerce

Solid ecommerce platform choice

Reviewed 3 years ago
Pros

Bigcommerce has just about everything you'd want in an ecommerce platform, easily enough to build out an entire online store

Cons

Doesn't have much really going for it over competitors like Shopify. Pricing is the same, fewer features, etc. Surprised they still have a fair amount of users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

BigCommerce

Great price

Reviewed 4 years ago
Pros

Great intergrations like the same day express postage with Zoom2U. Great pricing better than other platforms. Great online portal.

Cons

Themes weren't as good as it's competitors. Its like they don't care about modern websites. Didn't have Apple Pay for Web which customers wanted. Switched to Shopify

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

BigCommerce

Easy to set up Ecommerce solution!

Reviewed 2 months ago

We use BigCommerce to reach new customers in a public climate. It helps us to grandstand our products effectively and successfully. Its surely a better option than Shopify.

Pros

To set up online stores that aren't hosted by us, we had a few options to choose from. Bigcommerce turned out to be a perfect solution: - Scalable as much as you need. - Its a hosted solution, so no worries about server maintenance and technical costs. - Most plans offer multiple payment options with no transaction fees whatsoever. - Has a lot of free templates to choose from. - CMS and SEO features fully integrated with it. - Discounts and other marketing features. - Unlimited digital or physical products. - Drag and Drop builder.

Cons

- New themes are pretty expensive to buy. - The cheapest plan has transaction fees. - Not the most user friendly design capabilities. - Terminology is little difficult for beginners and there is a learning curve.

Overall Rating