BigCommerce vs Shopify Comparison

We moved from Shopify to Bigcommerce because Shopify lacked features that Bigcommerce had out of the box such as proper product categories, saved payments, one-page checkout among others. These features have worked well and our conversion rates went from 3% to over 10%. Bigcommerce is great for more complicated product catalogs with lots of categories and skus whereas Shopify is great for simple catalogs.

Bigcommerce continues to build out new features rather than fixing problems with current ones. Every week I hear about a new payment processor or some random feature that's built half-baked. I've been very, very frustrated at the lack of thought behind many features and their inability to fix simple problems. Their API's are a mess, with some of the API's passing all the data you need, and other's missing important data needed - so we're creating functions to call information that should be (and easily can be) included in the objects returned by the API. There is NO mobile application, even to check simple things like orders, which is the most ridiculous thing given we're in 2019.

I love how efficient this platform is and it's also very intuitive

BigCommerce isn't compatible with a lot of platforms, which is why we ultimately ended up switching to Shopify

Simple platform that is easy to setup. Tons of options to choose form to get the look you want for your website.

Lack of new integrations that platforms like Shopify and the like now offer making it hard to add additional selling networks.

Value for money, and easy to get started. Very good customer support and easy to integrate and update any information.

There are not many apps/softwares to integrate/implement to use like in Shopify. And there are limitations to customize checkouts etc.

Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service. Every time when there is an issue with the website or we have questions, we can chat with a representative from Bigcommerce. Their customer service is very reliable and knowledgeable. No waiting on the phone, no back and fort transferring between reps. Technical support is right there for you.

I wish there were more applications that can be easily integrated. Compared to Shopify, Bigcommerce doesn't offer as vast variety of options.

Bigcommerce has just about everything you'd want in an ecommerce platform, easily enough to build out an entire online store

Doesn't have much really going for it over competitors like Shopify. Pricing is the same, fewer features, etc. Surprised they still have a fair amount of users.

Great intergrations like the same day express postage with Zoom2U. Great pricing better than other platforms. Great online portal.

Themes weren't as good as it's competitors. Its like they don't care about modern websites. Didn't have Apple Pay for Web which customers wanted. Switched to Shopify

To set up online stores that aren't hosted by us, we had a few options to choose from. Bigcommerce turned out to be a perfect solution: - Scalable as much as you need. - Its a hosted solution, so no worries about server maintenance and technical costs. - Most plans offer multiple payment options with no transaction fees whatsoever. - Has a lot of free templates to choose from. - CMS and SEO features fully integrated with it. - Discounts and other marketing features. - Unlimited digital or physical products. - Drag and Drop builder.

- New themes are pretty expensive to buy. - The cheapest plan has transaction fees. - Not the most user friendly design capabilities. - Terminology is little difficult for beginners and there is a learning curve.