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BigCommerce vs Shopify Comparison

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Overview

Category Leaders

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution...

Category Leaders

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

29.95

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

29

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

202

5

4

3

2

1

103

74

20

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.5

5.1K

5

4

3

2

1

3,312

1,494

286

58

43

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

BigCommerce is a recent addition to my portfolio and I must say that I am impressed thus far. Their customer support and willingness to be creative to solve an obstacle has impressed me.

JP

Jannis P.

BigCommerce is a dedicated ecommerce platform and is thus very suited for any store from simple to sophisticated.

DG

David G.

Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce.

AR

Anonymous Reviewer

Pros

We love that is is really use to use, to manage the products and check the orders. It is very user friendly, which is really helpful when you have a large team.

NB

Natasha B.

I love how easy it is to check out. I love there is a card swiping device too so payments are flawlessly done.

JD

Jovana D.

Shopify is a popular tool with great support that makes it easy to get started an online e-commerce business. It has also great integration across different platforms like Laptops/PCs and smartphones.
AvatarImg

Tenyo P.

Cons

Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support.

SF

Shelby F.

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.
AvatarImg

Jennifer H.

Custom styles get very costly. Some features that should be standard are non existent.

MK

Mark K.

Cons

Was not very much support on the stubborn aps that refuse to leave when you delete them.

AR

Anonymous Reviewer

Sometimes on the app I have trouble tracking my package either error from the sending company or from the something on my end in not understanding the app to it's fullest.
AvatarImg

Heather W.

Bad practice, leaves a bad taste in the mouth. No other company does that.

LB

Lana B.

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features69
  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • Bulk Ordering
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Content Management
  • Content Publishing Options
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Design Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • For B2B
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Kitting
  • Loyalty Program
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Newsletter Management
  • Online Store Builder
  • Order Management
  • Order Processing
  • Payment Options
  • Pre-built Templates
  • Preview Functionality
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Promotions Management
  • Publishing Options
  • Ratings / Reviews
  • Real Time Editing
  • Refund Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Search/Filter
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Website Management
  • eCommerce Management
  • Total features44
  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • Bulk Ordering
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Content Management
  • Content Publishing Options
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Design Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • For B2B
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Kitting
  • Loyalty Program
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Newsletter Management
  • Online Store Builder
  • Order Management
  • Order Processing
  • Payment Options
  • Pre-built Templates
  • Preview Functionality
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Promotions Management
  • Publishing Options
  • Ratings / Reviews
  • Real Time Editing
  • Refund Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Search/Filter
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations466
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations1207
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

BigCommerce logo

BigCommerce

It's okay.

Reviewed 3 years ago
Pros

We moved from Shopify to Bigcommerce because Shopify lacked features that Bigcommerce had out of the box such as proper product categories, saved payments, one-page checkout among others. These features have worked well and our conversion rates went from 3% to over 10%. Bigcommerce is great for more complicated product catalogs with lots of categories and skus whereas Shopify is great for simple catalogs.

Cons

Bigcommerce continues to build out new features rather than fixing problems with current ones. Every week I hear about a new payment processor or some random feature that's built half-baked. I've been very, very frustrated at the lack of thought behind many features and their inability to fix simple problems. Their API's are a mess, with some of the API's passing all the data you need, and other's missing important data needed - so we're creating functions to call information that should be (and easily can be) included in the objects returned by the API. There is NO mobile application, even to check simple things like orders, which is the most ridiculous thing given we're in 2019.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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BigCommerce logo

BigCommerce

Very Efficient but needs to integrate with more softwares

Reviewed 2 years ago
Pros

I love how efficient this platform is and it's also very intuitive

Cons

BigCommerce isn't compatible with a lot of platforms, which is why we ultimately ended up switching to Shopify

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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BigCommerce logo

BigCommerce

Big Commerce lacks integration

Reviewed 3 years ago

It was a solid program to start our retail website from, but it has not aged well compared to newer platforms that are now available. The price for the services provided by Big Commerce has gone up while the number and quality of those features has gone down.

Pros

Simple platform that is easy to setup. Tons of options to choose form to get the look you want for your website.

Cons

Lack of new integrations that platforms like Shopify and the like now offer making it hard to add additional selling networks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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BigCommerce logo

BigCommerce

It is a good product but wouldn't allow you to play openly due to limitations

Reviewed 4 years ago
Pros

Value for money, and easy to get started. Very good customer support and easy to integrate and update any information.

Cons

There are not many apps/softwares to integrate/implement to use like in Shopify. And there are limitations to customize checkouts etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BigCommerce logo

BigCommerce

Ecommerce Platform with Great Customer Service

Reviewed 2 years ago

In general, I am very satisfied with the product. It serves its purpose for a reliable and easy to set up ecommerce platform with lowmaintenance cost.

Pros

Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service. Every time when there is an issue with the website or we have questions, we can chat with a representative from Bigcommerce. Their customer service is very reliable and knowledgeable. No waiting on the phone, no back and fort transferring between reps. Technical support is right there for you.

Cons

I wish there were more applications that can be easily integrated. Compared to Shopify, Bigcommerce doesn't offer as vast variety of options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BigCommerce logo

BigCommerce

Solid ecommerce platform choice

Reviewed 4 years ago
Pros

Bigcommerce has just about everything you'd want in an ecommerce platform, easily enough to build out an entire online store

Cons

Doesn't have much really going for it over competitors like Shopify. Pricing is the same, fewer features, etc. Surprised they still have a fair amount of users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BigCommerce logo

BigCommerce

Great price

Reviewed 5 years ago
Pros

Great intergrations like the same day express postage with Zoom2U. Great pricing better than other platforms. Great online portal.

Cons

Themes weren't as good as it's competitors. Its like they don't care about modern websites. Didn't have Apple Pay for Web which customers wanted. Switched to Shopify

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BigCommerce logo

BigCommerce

Good platform, easy to use

Reviewed 4 years ago
Pros

Packed full of features and integrated plugins and apps with no expert knowledge required. It is cheaper than Shopify and has everything you need to implement a successful eCommerce business.

Cons

Still more expensive than regular hosting but with all the bells and whistles it is actually a good value, especially for someone without website knowledge.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BigCommerce logo

BigCommerce

Easy to set up Ecommerce solution!

Reviewed a year ago

We use BigCommerce to reach new customers in a public climate. It helps us to grandstand our products effectively and successfully. Its surely a better option than Shopify.

Pros

To set up online stores that aren't hosted by us, we had a few options to choose from. Bigcommerce turned out to be a perfect solution: - Scalable as much as you need. - Its a hosted solution, so no worries about server maintenance and technical costs. - Most plans offer multiple payment options with no transaction fees whatsoever. - Has a lot of free templates to choose from. - CMS and SEO features fully integrated with it. - Discounts and other marketing features. - Unlimited digital or physical products. - Drag and Drop builder.

Cons

- New themes are pretty expensive to buy. - The cheapest plan has transaction fees. - Not the most user friendly design capabilities. - Terminology is little difficult for beginners and there is a learning curve.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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BigCommerce logo

BigCommerce

Good platform depending on your business needs.

Reviewed 2 years ago

We use Bigcommerce to run our E-commerce business. Overall, we are satisfied with the platform and it gets the job done.

Pros

The layout is fairly easy to navigate and the support team is helpful when we have issues. We went with Bigcommerce because we were having issues with Shopify with the timing and capturing of payments.

Cons

Bigcommerce is very limited in design options when compared to platforms such as Shopify, Wordpress and Magento. I would recommend going with one of them depending on your business needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BigCommerce logo

BigCommerce

Offered My Client a Lot More Than Shopify Could

Reviewed 4 years ago

Big Commerce is certainly easier for the amateur to use than Shopify (a huge plus for aome of my clients) and its out of the box options are excellent.

Pros

I don't DO e-commerce myself as a retailer but I have worked for plenty who do and have created more than a few retail sites from scratch. I first encountered Big Commerce when a new client was stymied by the fact that Shopify made it nearly impossible for him to sell digital downloads. A huge problem for a 21st-century comic book author. Redoing his site with Big Commerce allowed for that functionality and in working with it I found it more intuitive than Shopify as well.

Cons

It is perhaps a little expensive when compared to other options BUT for the project I used it for it got my client exactly what he needed and the jump in revenue for him has meant that the software more than pays for itself.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BigCommerce logo

BigCommerce

ability to bring my business online - ECOM

Reviewed 3 years ago

Ability to bring my brick and mortar business online and start gaining sales through other outlets and online.

Pros

The price point is decent for what it is. Has all the tools needed to bring my products online and to then be able to ship nation wide.

Cons

The interface is not very easy to navigate. I don't think much UI / UX testing was done when this was built out. Needs to be improved to continue to grow and compete with Shopify.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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BigCommerce logo

BigCommerce

A Poor Man's Shopify Plus---Easier to Use/Maintain than Magento But Lagging Behind Shopify

Reviewed 4 years ago

We moved from Magneto Go, to Magento CE, and then to Bigcommerce over the course of several years in business. Moving from Magento, Bigcommerce was an obvious and needed upgrade for us. Our store was more reliable, and significantly easier to manage day to day. A lot of things that had kept me up as a sysadmin were no longer an issue and we saw very little loss in functionality all things considered. We used Bigcommerce for roughly a year and a half, leaving the platform entirely in early 2018 for Shopify Plus. In terms of the software itself, I do not regret this transition at all. If you can afford Plus I would advise you to go for it. The product is more mature than it was even a year ago, and is now a clear industry leader over Bigcommerce, OpenCart, Magento etc.

Pros

Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items. Better than Magneto in practice for 85% of small to medium businesses.

Cons

Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders... Out...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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BigCommerce logo

BigCommerce

Easy to make basic sites, difficult to do more

Reviewed 4 years ago

It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Pros

BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier. There are many custom themes for Bigcommerce, and most of them look great. The interface has gotten a much needed facelift in the past few years.

Cons

If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress. They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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BigCommerce logo

BigCommerce

BigCommerce Review

Reviewed 2 years ago

It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do.

Pros

We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months.

Cons

The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BigCommerce logo

BigCommerce

Happy over-all.

Reviewed 2 months ago

Over all I am happy with BigCommerce.

Pros

I like the store I created. I like the creative freedoms in BigCommerce. I find my way around easily. I like that I could use Quickbooks to process payments. At the time I started my online store that was not possible with Shopify.

Cons

You should be able to add locations to invoices. I don't print packing slips, just the invoices. I have to hand write the locations on the invoice for the person pulling items for the order. I wish I could sort the order of the items and have it stay that way! It takes a bit of time for the average Joe to learn their way around on BigCommerce. Once I got past the learning curve it became quite comfortable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BigCommerce logo

BigCommerce

Solid eCommerce Shopping Cart that has more features out of the box than Shopify

Reviewed 4 years ago
Pros

Bigcommerce has more features out of the box than most any other shopping cart including Shopify. It's just the little things like being able to put custom messages like "ships in 1-2 days" on each product. Lot of product options that you see on larger big box websites. Cost is reasonable when compared to other solutions. Integrates with a ton of 3rd Party applications. Easy to find solutions to help you succeed.

Cons

There is a huge gap from mid tier plan to the enterprise solutions. The Pro and Enterprise Solutions include some features that are only accessible when you pay 3 times as much. Things such as faceted Search, so you can get a more "Amazon" like experience. We have experienced an overall reduction in site traffic since switching to Big C. We are not sure if this is because of how Google treats these sites in search, or if it's just that more and more people shop through marketplaces only. It's hard to say. 3rd Party App Marketplace is somewhat limited when compared to other solutions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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BigCommerce logo

BigCommerce

Get's the Job Done, But Lacks in Many Areas

Reviewed 3 years ago
Pros

Big commerce has the appeal of most e-commerce platforms, mainly being that you can setup an online store with relative ease and security. This obviously saves a lot of time and money rather than building a store from scratch with a team of developers.

Cons

I must say I was not very impressed with big commerce every time I've used them. Having used Shopify for several years, I got very spoiled with their ease of use and powerful coding languages (mainly Liquid). Big commerce was not very developer friendly, I found it's interface and documentation to be rather lacking and a bit difficult to navigate through. Sometimes making an "easy" change felt like it took far too long on this platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BigCommerce logo

BigCommerce

Great E-Commerce Solution!

Reviewed 2 years ago

It's a pleasant and delightful experience. It is a robust e-commerce solution for B2B, B2C and Wholesalers.

Pros

At our agency, we were used to working with WooCommerce, Shopify and we had never really worked with BigCommerce. Until we decided that it was time to step things up for one of our clients. We had a delightful surprise to see that BigCommerce is one of the most complete platforms out there, that is extremely user friendly whilst being robust and complete. You have every type of solution you can imagine within your platform. From Wholesale B2B to a simple one page shop, you can build it all. BigCommerce offers amazing templates you can choose from, and also the Cornerstone which is a blank canvas. As an agency, we've gone through the partnership process and we are officially a part of BigCommerce marketplace!

Cons

What I don't like is how the development can be a bit different than what we're accustomed to, and not as user friendly as Wordpress. For instance, on Wordpress our team can set up the background in a friendly way for our customers to use and manipulate sections without the need of a developer 24hs helping them. Now as far as BigCommerce goes, the way some pages are set up require you to have an intermediate understanding of HTML if you want to manipulate some text and imagery. I find this quite difficult since our clients are the ones changing content on the website once we hand it off to them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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BigCommerce logo

BigCommerce

Would switch if I could find something better

Reviewed 4 years ago
Pros

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Cons

Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopify

Easy ecommerce setup

Reviewed 2 years ago

Our experience was positive. We liked that it was a Canadian company. User-friendly and easy setup for an online store that has a smaller budget and doesn't want to create an online store from scratch.

Pros

We evaluated Shopify, WIX, WordPress and Bigcommerce for our ecommerce website and Shopify and Bigcommerce were the winners. Shopify was easy to setup, competitive in pricing, had good store design options and user friendly back end. It also had lots of plugin for additional customizations.

Cons

Did not have out of the box gift certificate option that is usually expensive which is why we chose Bigcommerce.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopify logo

Shopify

Why I love Shopify

Reviewed 4 years ago

I have found Shopify uch easier to use than BigCommerce, and it has way more apps and integrations that help me run my business better.

Pros

The variety of free templates available for use was very good. Also, they are completely customizable and can be adjusted to fit your brand and theme. It is easy to create new products for your store.

Cons

The custom coding is a bit difficult since shopify uses a code called liquid. It is similar to HTML, so it isn't impossible to edit, but it takes an advanced coder.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shopify

Just set it up for a client

Reviewed 5 years ago

We migrated over from Bigcommerce and are loving it. Was smoother and easier to use! A must try! At least poke around and test it out.

Pros

No pros were added to this review

Cons

No cons were