Form.com Pricing, Features, Reviews & Comparison of Alternatives

Form.com

Mobile Forms Software for Inspection, Audits, Safety Checks

4.59/5 (22 reviews)

Form.com overview

What is Form.com?

Form.com is an automated web-based form development and data collection solution that enables users to create, manage, and deploy forms across several devices including desktop and mobile platforms. The product enables users to design online forms for the purpose of site inspections, mobile audits, and field insurance assessments, as well as provide offline forms for professionals with patchy network access.

Form.com enables the creation of electronic, linearly designed forms with a top-down design format, customized forms with drag and drop interfaces, and the addition of logic & branching within forms to handle data compartmentalization on the fly. The data management module of the product enables users to manage & organize contact data inside the application, as well as allow users to access business forms on-demand. The task management module enables users to automate business processes by configuring status & resolutions, automated assignment of workflows to a pre-define group of contacts, and viewing task history. The product offers integration with homegrown legacy applications & custom databases, as well as with third-party applications such as Salesforce & QlikView. The solution also offers offline mobile application, advanced reporting, and data security & privacy features.

Form.com offers two deployment modes that include a simple cloud-based deployment with standard reports and an advanced on-premises deployment with customizable reporting dashboards. The product caters to the needs of professionals in the inspection, transportation, retail, healthcare, utilities, insurance, and oil & gas segments. Some of the key customers of the solution include IBM, Deutsche Bank, Cadbury, Deloitte, Standard Chartered, MetLife, RBS, Intel, and Accenture.
form.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, United Kingdom

Supported languages

English, French
Form.com screenshot: Form.com allows forms access on any deviceForm.com Inspection Video Tour v.2Form.com screenshot: Form.com configure logic and workflow optionsForm.com screenshot: Form.com customizable form viewForm.com screenshot: Form.com offers configurable workflowsForm.com screenshot: Form.com provides end-to-end form automationForm.com screenshot: Form.com provides intuitive admin control and security

Form.com reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.2
  4.0
  4.6
Phil Martin

A product that meets all of our requirements

Used daily for 1-2 years
Reviewed 2016-09-15
Review Source: Capterra

We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

Pros
The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement. The software can be accessed on any platform and the system is being constantly improved.

Cons
If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Maia Asis

Form.com easy and complicated to use

Used daily for 2+ years
Reviewed 2019-02-26
Review Source: Software Advice

Pros
Form.com is an application that is very simple and user friendly. Offline mode features are great during emergency cases.

Cons
Application can't be used without tutorial videos(so for the beginners i suggest to thoroughly watch instructional videos before using the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Matt Chapman

Mortgage Field Inspections

Used daily for 6-12 months
Reviewed 2019-02-15
Review Source: Software Advice

There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.

Pros
It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.

Cons
For the android app, on a new Android Pixel XL phone, the app has some issues. The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry. The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether. This app has also lost complete inspections and all photos with no record that they ever existed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

Minimize review

Ryan Dunbar

The software have been great! By far has the most customizable features of all its competitors.

Used daily for 2+ years
Reviewed 2017-06-13
Review Source: Capterra

Pros
The ability to customize nearly everything. The large database of interactive logic makes the forms your own.

Cons
Initially it was geared more towards just surveys. It has started to evolve to be more robust though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Jason Bedogne

Form.com and Key Survey Is the Best Form and Survey Software I've Ever Used

Reviewed 2017-03-06
Review Source: Capterra

We utilize Form.com for doing quality control in the construction industry. The ability for us to be able to capture data in real time, out in the field and the type of data we are able to capture - along with the speed of the upload back to our servers - makes Form.com the best Form Software that we have used. We have utilized everything from custom built to large enterprise software for forms - and nothing compares. 1) Quality - 100% the best. 2) Ease of Use - I would say that depending on the complication of your rollout (ours was fairly complicated) that learning how to set the software can take a little bit. But once you know it - you can create dozens of forms that do powerful things like Skip Logic and collect Photos with ease. 3) Features & Functionality - I think that Form.com, especially with their API, has the best features. 4) Customer Support is outstanding - every person I have worked with at World App is world class. 5) Value for Money - I would say that there might be less costly solutions out there - but World Apps willingness to work with you and for the overall value you get - I would put it right at the top. Form.com is an irreplaceable part of our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Form.com pricing

Pricing options
Subscription
View Pricing Plans

Contact form.com for pricing information or a quote

Form.com features

API
Automatic Notifications
Custom Forms
Customizable Templates
Data Import/Export
Third Party Integration

Access Control (72 other apps)
Activity Dashboard (101 other apps)
Content Management (109 other apps)
Customizable Branding (128 other apps)
Drag & Drop Interface (105 other apps)
Electronic Payments (88 other apps)
Product Catalog (79 other apps)
Reporting & Statistics (94 other apps)
Search Functionality (96 other apps)
Social Media Integration (73 other apps)
Template Management (71 other apps)
Website Management (68 other apps)
eCommerce Integration (68 other apps)
eCommerce Management (80 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Form.com

Key features of Form.com

  • AD Integration
  • Set automatic notification
  • Task management helps to set reminders
  • Integration with SalesForce
  • Develop customized forms
  • Generate custom reports
  • HIPAA compliancy certifications
  • Offline access to forms available
  • Analyze audit data in real-time
  • Web traffic is secured with SSL in transit
  • Schedule audit reviews automatically
  • Integration with SalesForce & QlikView
  • Automates work orders
  • Workflow management
  • Forms can instantly alert users
  • Importing data from outside applications
  • Customizable questions
  • Conditional task and event management
  • BI Dashboards
View All Features

Benefits

● Form.com is available to users in two different delivery models that include cloud SaaS and self-hosted on-premises deployment mode.

● The product offers an offline mobile app that allows users to control and collect data through mobile devices even in zones where there is no internet.

● Form.com offers a built-in workflow configuration functionality that enables users to capture logical user experiences, based on previous user responses.

● The product enables users to create electronic forms, which helps in transitioning the business process from paper-based workflows into electronic workflows that can be tracked to measure project ROI.

● The form management tools offered by form.com provide users with customizable workflows for data analysis, follow-ups, and in triggering notifications, enables users to have a complete picture of their data.