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MiContact Center Business
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud contact center solutions
Table of Contents
MiContact Center Business - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
MiContact Center Business overview
What is MiContact Center Business?
MiContact Center by Mitel offers a number of cloud contact center solutions with varying levels of complexity and functionality based on business size and need. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers. Also included in the list is MiContact Center Live, for fully cloud-based contact centers.
MiContact Center Live is fully web-based and includes an agent interface that manages interactions from voice, web chat, email, SMS, Facebook, and Twitter. This solution features a Salesforce.com open CTI integration and an open API for further integration with other 3rd party apps.
MiContact Center Live offers outbound dialing which includes preview, progressive, and predictive; inbound and ACD; intercative voice response (IVR), live dashboards, historical reporting, and call and screen reporting. This solution also includes supervisor tools such as silent monitoring and call flow authoring.
MiContact Center Business’s user interface
MiContact Center Business reviews
Overall rating
4.2
/5
5
Positive reviews
67
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.67/10
5
4
3
2
1
2
2
1
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MiContact Center Business's key features
Most critical features, based on insights from MiContact Center Business users:
All MiContact Center Business features
Features rating:
MiContact Center Business alternatives
MiContact Center Business
Starting from
No pricing info
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Five9
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MiContact Center Business integrations (1)
Integrations rated by users
We looked at 5 user reviews to identify which products are mentioned as MiContact Center Business integrations and how users feel about them.
Integration rating: 5.0 (1)
“Control room management of panic alarms”
Marizel J.
General Manager
MiContact Center Business support options
Typical customers
Platforms supported
Support options