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Aloha Cloud

Software for managing payments and POS transactions

Table of Contents

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Find out with a

Aloha Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Aloha Cloud overview

What is Aloha Cloud?

Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.

Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.

Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.

Key benefits of using Aloha Cloud

• Get paid faster with next day funding: customers can continue to focus on running their business with average 1-day turnaround for merchant payout. Delayed funding (some competitors can take 2+ days and those who fund quickly have specific banks they fund faster with) can cause added stress and micromanagement of finances to ensure money is available to maintain operations.

• Take orders and payments from anywhere in the restaurant with handhelds: our handheld is one of the smallest on the market, is easy to use and fits comfortably in an apron. With payments and an order-taking UI that matches the fixed terminals, servers are free to go outside on the patio or wherever they may need to bust lines or turn tables. Less visits to the terminal means more time giving customers a great experience.

• Intuitive user interface built with purpose: The Aloha Cloud user interface is easy to learn and easy to train. The UI is the same on both the fixed terminal and handheld device. Ensuring servers can efficiently take and send orders as well as manage payments.

• Tablet farm freedom: Aloha Cloud’s delivery marketplace integration via Chowly ensures restaurant operators can manage their delivery services from the POS rather than a cluttered expo or counter full of tablets.

• Get up and running quick: Aloha Cloud is easy to implement and customers can be up and running in a week or less. Operators also have access to 24/7 support for any ongoing needs or questions.

Starting price

Alternatives

with better value for money

Pros & Cons

Intuitiveness

Management

Accessibility

Responsiveness

Stability

Affordability

Aloha Cloud’s user interface

Ease of use rating:

3.7

(224)

Aloha Cloud pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(40)

3-4(113)

5(71)

What do users say about Aloha Cloud?

Reviewers appreciate Aloha Cloud’s intuitive interface, which they say is easy for staff to learn and use, especially in restaurant settings. They find it helpful for managing sales, tracking inventory, and processing payments, noting that its customization options and reporting tools support daily operations. Some mention the convenience of cloud-based access and automated email receipts.

Users report frequent technical issues, slow customer support, and high costs, with many expressing frustration over delayed responses and complicated contract terms. They feel inventory management and reporting features lack depth, and printer or receipt problems often disrupt workflow.

Select to learn more

Who uses Aloha Cloud?

Based on 224 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Restaurants

Retail

Food & Beverages

Entertainment

Others

Use cases

Restaurant POS

Restaurant Management

Point of Sale

Online Ordering

Bar POS

Aloha Cloud's key features

Most critical features, based on insights from Aloha Cloud users:

Mobile access

3.0

(9)

Payment processing

3.8

(9)

Sales reports

3.6

(9)

For restaurants

3.3

(7)

Online ordering

4.0

(5)

Electronic payments

4.5

(4)

All Aloha Cloud features

Features rating:

3.5

(224)

Loyalty program

5.0

(1)

Online payments

5.0

(2)

Order management

4.0

(8)

Billing & invoicing

5.0

(1)

Email marketing

3.0

(1)

For food trucks

(0)

Restaurant pos

(0)

Aloha Cloud alternatives

Aloha Cloud

3.7

(224)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.0

Features

3.5

Value for Money

3.4

Customer Support

3.3

Toast POS

4.2

(545)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.1

Value for Money

3.8

Customer Support

3.7

Boulevard

4.6

(363)

visit website

Starting from

158

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.5

Customer Support

4.7

Acumatica Cloud ERP

4.4

(243)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.2

Customer Support

4.1

Aloha Cloud pricing

Value for money rating:

3.4

(224)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Aloha Cloud price and value

Value for money rating:

3.4

(224)

To see what individual users think of Aloha Cloud's price and value, check out the review snippets below.

“The front of house part of the system is very easy to use and I love that servers can do things like combine checks etc and help them work smarter and me more efficiently.”

Grace D.

Front of house Supervisor

“It seems like a solid system which would be durable and good through wear and tear. Can have multiple units in one restaurant as well.”

Jennifer C.

Co-Owner

Aloha Cloud integrations (4)

Top integrations

Aloha Cloud customer support

What do users say about Aloha Cloud customer support?

Customer support rating:

3.4

We analyzed 72 verified user reviews to identify positive and negative aspects of Aloha Cloud customer support.

Certain users report quick, helpful responses from customer support and easy resolution of issues.

The majority of users find customer support difficult to reach and slow to respond, especially for complex issues.

Common user feedback highlights lack of knowledgeable staff and frequent escalation without resolution.

Widespread user sentiment notes inconsistent follow-up, impersonal service, and challenges with outsourced support.

Support options

Email/help desk

Faqs/forum

Phone support

24/7 (live rep)

To see what individual users say about Aloha Cloud's customer support, check out the review snippets below.

“The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.”

Lindsey H.

Owner

“In the last year or two they switched the call center to India. Since I have been using NCRSilver since 2015 I can solve most of my own questions, but when something comes up and I have to call in it is not a simple question anymore, and the employees that are now contracted to solve these issues know less about the system then I do. ”

Lynn R.

Manager

“Every time we have an issue that we have to deal with it takes a long time to deal with and the responsiveness of the service department leaves much to be desired. ”

Elle W.

Director