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7shifts Pricing, Features, Reviews and Alternatives

7shifts product overview

Price starts from

$

17.99

/momonth
Per Feature

What is 7shifts?

7shifts empowers restaurants of all sizes to trim labor costs, retain staff, and stay labor compliant with robust employee scheduling, communication, labor compliance, and engagement tools. 7shifts makes it easy for restaurant owners and operations to manage employee schedules, communication, and labor costs with one simple platform.

Key benefits of using 7shifts

  • Integrate your POS + Payroll systems to build schedules based on projected sales (and weather) forecasts


  • Complete labor compliance solutions for New York, California, San Francisco, Oregon, Seattle, and more to comply with Fair Workweek, Predictive Scheduling, and other regional labor laws


  • Robust employee engagement tools to track location-specific engagement (lates, no-shows, sicks, etc) and easily identify most- and least-engaged employees with an engagement leaderboard


  • Free iOS & android mobile apps for managers and employees. Employees can view shifts, chat with coworkers, submit time-off and availability requests, swap shifts, and provide shift feedback to managers. Managers can approve or deny requests, chat with their team, view real-time sales and labor data, take shift notes, and more.


  • Keep managers in-sync with the customizable Manager Log Book to update with daily shift notes, maintenance issues, event reminders, and more. A daily summary is emailed to owners and managers to review at the end of each day.


  • Use the weekly budget tool to keep your scheduling on track to hit your labor targets—never over- or -under-staffing


  • Integrated time-tracking to better manage time, accountability, and compliance
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    Phone Support

    Training options

    Webinars
    Documentation
    Videos
    Live Online

    7shifts pricing information

    Value for money

    4.7

    /5

    867

    Price starts from

    $

    17.99

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    7shifts features

    Functionality

    4.6

    /5

    867
    Total Features81 15 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    API
    Alerts/Notifications
    Third Party Integrations
    Employee Database
    Employee Management

    Functionality contenders

    7shifts users reviews

    Overall rating

    4.7

    /5

    867

    Positive reviews

    98%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.04/10
    Rating distribution

    5

    4

    3

    2

    1

    661

    187

    15

    3

    1

    Pros
    I love how intuitive it is, I love that it is free for under 10 employees, I think everyone who has to do scheduling for any size of company or any industry should use this software.

    SH

    Savanna H.

    It definitely does a nice job of allowing everyone to communicate on a single platform. Very user friendly and the features are great.

    BK

    Brian K.

    I love how easy everything is to use. I love being notified when my schedule has been posted and as someone who used to make the schedule each week, making and publishing schedules is easy as well.

    KP

    Kaitlin P.

    Cons
    The only flaw in the software I have found is that I sometimes have trouble accessing the app from my phone.

    AM

    Alex M.

    The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created.

    BC

    Brianna C.

    Also, the wage predictions are hit or miss. I also only get half of the notifications I should, and sometimes that app refuses to post pictures to the log.

    CN

    Charlotte N.

    Overall rating contenders

    Overall Rating

    Fantastic Labor Management App

    Reviewed 10 months ago

    Transcript

    Daniel: My name is Daniel, and I'm the managing partner here at a full service restaurant, and 7shifts...

    Tiara H.

    Service Manager

    Hospitality, 1-10 employees

    Review source

    Overall Rating

    Schedule communication made easy

    Reviewed 5 months ago

    Transcript

    Tiara: I'm Tiara, operations manager for a restaurant. I give this four out of five stars and for more...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    7 Shifts for restaurant schedule Management

    Reviewed a year ago

    My managers and employees love it.

    Pros

    It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

    Cons

    To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

    Vendor response

    Thanks for the review Leandro! It's great to hear that even though you have the option, you see so much value in 7shifts that it goes above and beyond what is offered to you in your payroll provide. Know that we will always be looking to increase the value of our services for folks like yourself. Cheers!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Game changing app!

    Reviewed 2 months ago

    Overall it’s great! Customer service is my biggest reason for using 7shifts!!!! Questions get addressed the same day! If there’s a glitch or a feature request, they listen and will try to implement on their next update. This app has come a long way. The app is ever evolving and I see new features being added from time to time. Love the support and love the evolution. Price is also fair. 100% will recommend to any businesses!

    Pros

    A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use.

    Cons

    Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule).

    Vendor response

    Tom, thank you SO much for such a detailed review with so much thought and consideration - our entire team really appreciates it and looks forward to providing your business with value for years to come.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    It’s Okay

    Reviewed 2 years ago
    Pros

    When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

    Cons

    Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I...

    Vendor response

    Hi Susie, Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal. As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great for small business with lots of moving parts!

    Reviewed 2 months ago

    It pays for itself in employee management. Time off, scheduling, basic HR tasks (address, phone #, hire date, etc.) are great things to utilize.

    Pros

    I absolutely adore 7Shifts. To start off with a HUGE bonus, they have a free app for employees, so that already helps get this software in the pockets of those you're reaching. I only have 10 employees, but they are all being pulled in different directions/departments, so we're able to keep up with time off requests, coordinate with other managers and see what shifts covered where all in one place. It's incredibly easy to use once you get used to it!

    Cons

    I don't like that you can't post events for certain departments. Ex: the taproom has trivia on Wednesday. The Brewery has a brew day, cleaning, etc. scheduled and there's not a brewery specific place to post. This is small, but something that would help. I would also LOVE an end of day logbook feature.

    Vendor response

    Thanks for the detailed review Tracy! We love your feedback and am happy to hear that 7shifts has provided so much value to your business.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Stacked and Folded Social House Review of 7Shifts

    Reviewed 2 months ago

    Overall it is a solid product, very happy with it!! I feel it blows Hot Schedules out of the water!!

    Pros

    Ease of use, lay out, certain reports. Ease for staff to communicate and input their availability and time off requests. It is user friendly on the front end.

    Cons

    Better labor forecasting, actual v forecasted, Day part labor separation ( lunch v dinner) and real-time labor v forecasted v last week ( or last quarter or last year). Being able to break down the sales by day part along with labor would be fantastic. Also the "optimal labor" tool is pretty weak and the graph used is not helpful. Tip pooling or tip reporting enhancements. I have three cashiers on, having them the program able to split up the group tips by hours worked on that shift.

    Vendor response

    Thanks for the review Chris!

    7shifts FAQs and common questions

    7shifts has the following pricing plans:
    Starting from: $17.99/month
    Pricing model: Free, Subscription
    Free Trial: Available


    7shifts has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    7shifts supports the following languages:
    Spanish, French, English


    7shifts supports the following devices:
    Android, iPhone, iPad


    Yes, 7shifts has an API available for use.


    7shifts integrates with the following applications:
    CAKE, Koomi POS, Rezku POS, QuickBooks Online Advanced, Square Point of Sale, ADP Workforce Now, Upserve POS, Squirrel in a Box+, Clover, TouchBistro, Wagepoint, CAKE, Revel Systems, NCR Aloha, Lightspeed Retail, Toast POS


    7shifts offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

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