Awaz - 2026 Pricing, Features, Reviews & Alternatives

Awaz.ai is a voice-enabled conversational AI platform that enables businesses to design and deploy AI voice agents for handling both outbound and inbound calls without requiring coding expertise. The platform accommodates organizations across multiple industries including education, real estate, automotive, insurance, healthcare, software as a service, e-commerce, business process outsourcing, financial services, information technology services, and recruitment. It enables automation of call center operations, customer service interactions, appointment scheduling, lead qualification, and cold calling through AI voice assistants that operate around the clock. The solution is delivered through a user interface that integrates with existing technology infrastructures.

The core AI agent builder features a drag-and-drop interface that allows design of multi-step conversational workflows without technical programming knowledge. Customization options include assignment of agent names, selection of languages, accents, speaking rates, speed settings, and patience levels to match specific business requirements. Voice customization capabilities pair with sentiment analysis to enhance customer experience through refined voice management. The platform also incorporates diarization to manage conversation interruptions and determine conversation endpoints. Support for communication in more than thirty languages facilitates global deployment.

The integrated campaign manager module enables creation of tailored outreach campaigns, scheduling of calls and follow-up messages, and management of contact lists for automated dialing. AI voice agents can perform a range of actions during calls including dispatch of short messaging service messages, transfer of calls to live human agents, transmission of electronic mail messages, distribution of messaging platform messages, scheduling of appointments with real-time calendar availability checks, and issuance of calendar invitations. The analytics and reporting dashboard provides real-time visibility into call volumes, engagement levels, and conversion metrics. Detailed transcripts and call recordings are available to support quality assurance and performance analysis.

Integration capabilities extend through native connections and automation platforms. The platform includes embedded integration with communications infrastructure providers for provisioning of branded phone numbers and handling of messaging and voice traffic. Integration with electronic calendar services enables real-time appointment scheduling, confirmations, and rescheduling during voice interactions. Connections to messaging services enhance conversational flows and post-call communications. Automation services facilitate links to a broad ecosystem of business applications including email marketing, customer relationship management, online forms, scheduling tools, website content platforms, and commerce solutions. Webhook support and application programming interfaces allow for tailored integrations and data-driven workflows. White-label options are available for agencies and service providers seeking to rebrand the platform for client use.