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Callroute Logo

A cloud voice & management platform for Teams Phone & Webex.

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Callroute - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Callroute overview

What is Callroute?

At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devices through one secure, scalable cloud service.

Trusted by 150K+ Teams users across 65+ countries, Callroute helps IT teams and MSPs scale Teams Phone faster.

Most solutions stop at Teams or Webex Calling. Callroute goes further with an award-winning platform that unifies, automates, and simplifies modern voice. From simple setups to complex hybrid environments, manage users, numbers, and policies from one powerful portal.

Our Orto product provides centralised number management, automated Teams provisioning, delegations with granular Roles-Based Access Control, across multiple Teams tenants, in one simple and powerful portal.

Starting price

1.55per user /
per month

Alternatives

with better value for money

Callroute’s user interface

Ease of use rating:

Callroute pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(3)
5(18)

What do users say about Callroute?

The Teams integration has been seamless, the reporting is robust, and the portal is easy to use.

Select to learn more


Who uses Callroute?

Based on 21 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Insurance
Government Administration
Information Technology and Services
Pharmaceuticals
Others

Use cases

Telephony
Unified Communications
IT Service
Billing and Provisioning
Cloud Communication Platform

Callroute's key features

Most critical features, based on insights from Callroute users:

Recording
Computer telephony integration
Activity dashboard
Call center management

All Callroute features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Notifications
API
Approval process control
Audit management
Audit trail
Business process automation
Call center management
Call recording
Call reporting
Call routing
Call tracking
Call transfer
Client portal
Computer telephony integration
Customizable branding
Customizable fields
Customizable reports
Data import/export
For cloud phone systems
Generative ai
No-Code
Process change tracking
Real-Time analytics
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Recording
Reporting/Analytics
Reporting & statistics
Role-Based permissions
Rules-Based workflow
Self service portal
Sentiment analysis
Single sign on
SIP trunking
Templates
Third-Party integrations
User management
VoIP connection
Workflow management

Callroute alternatives

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1.55

/user

Per month

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1.1

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25

/user

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Free version
Ease of Use
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Customer Support

Callroute pricing

Value for money rating:

Starting from

1.55

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Callroute price and value

Value for money rating:

To see what individual users think of Callroute's price and value, check out the review snippets below.

“The Teams integration has been seamless, the reporting is robust, and the portal is easy to use.”
Verified reviewer profile picture

Aykut B.

Service Desk Team Lead

“A very easy company to do business with, who will tailor a solution to your needs and fit in with your budgets.”
LM

Lawrence M.

IT Infrastructure Manager

Callroute integrations (4)

Integrations rated by users

We looked at 21 user reviews to identify which products are mentioned as Callroute integrations and how users feel about them.

Integration rating: 4.9 (8)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Five9 logo
Five9

Integration rating: 5.0 (1)

Callroute support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Phone Support
Knowledge Base

Training options

Webinars
Live Online
Videos
Documentation

Callroute FAQs

Related categories