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Community CareLink

Case management software - from intake to impact.

Table of Contents

Is this product right for your business?

Find out with a

Community CareLink - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: October 2025

Community CareLink overview

What is Community CareLink?

Coordinate social and healthcare services to improve the well-being of individuals and their communities with Community CareLink. Our all-in-one platform empowers Human Services organizations to seamlessly track client outcomes, enhance collaboration through interoperability, break down data silos, and streamline reporting processes. Whether you're addressing social determinants of health or managing complex case workflows, Community CareLink offers customizable tools designed to boost efficiency and impact.

Ready to take your services to the next level? Book a demo today and discover how our technology can help you deliver better care with fewer resources.

Starting price

65per user /
per month

Community CareLink’s user interface

Ease of use rating:

4.3

(42)

Community CareLink reviews

Overall rating

4.3

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.24/10

Rating distribution

Pros

“We are learning and growing together. It seems like there are great things in the work and if in the end we are stronger and better, they are stronger and better; then it's a win-win.”

Amber M.

Billing and Credentialing Coordinator

“Being able to seamlessly coordinate with other organizations is also extremely helpful and knowing communications are HIPPA compliment and secure is great.”

Justin H.

Executive Director

“Super effective and Easy to use. The staff is fantastic, and they are always asking us if we need any assistance.”

Manny D.

Outreach Worker

Cons

“The automatic timeouts are sometimes frustrating.”

Jason H.

Senior Director Recovery and Support Services

“There are also issues with the program intermittently crashing for some users and then no resolution because the problem "cannot be duplicated" or is not reported by other users.”

Shelby H.

Clinical Director

“We have fixed many problems as far as documentation.”

Megan G.

Social worker

Who uses Community CareLink?

Based on 42 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Nonprofit Organization Management

Mental Health Care

Hospital & Health Care

Civic & Social Organization

Others

Use cases

Nonprofit

Substance Abuse EMR

Social Work Case Management

Human Services

Mental Health EHR

Community CareLink's key features

Most critical features, based on insights from Community CareLink users:

Customizable reports

4.1

(7)

Document management

3.7

(6)

Reporting & statistics

4.7

(6)

Customizable templates

4.7

(6)

Activity dashboard

4.8

(4)

Data import/export

4.3

(4)

All Community CareLink features

Features rating:

4.2

(42)

Workflow management

5.0

(1)

Reporting/Analytics

3.0

(2)

Referral management

4.0

(2)

Real-Time reporting

5.0

(1)

Practice management

5.0

(1)

Fund accounting

5.0

(1)

Document storage

5.0

(1)

Data collection

1.0

(1)

Customizable forms

1.0

(1)

Client management

5.0

(1)

Case notes

5.0

(1)

Care plan management

1.0

(1)

Access controls/permissions

4.0

(3)

Assessment management

5.0

(1)

Scheduling

3.5

(2)

Electronic signature

1.0

(1)

Therapy notes

5.0

(1)

Communication management

4.0

(1)

Calendar management

2.5

(2)

Wait list management

(0)

Administrative Reporting

(0)

Real-Time analytics

(0)

Project time tracking

(0)

Progress tracking

(0)

Progress reports

(0)

Progress notes

(0)

Program management

(0)

Alerts/Escalation

(0)

Patient records management

(0)

Patient portal

(0)

Patient management

(0)

Patient intake

(0)

Outcome assessment tools

(0)

Multi-Location

(0)

Multi-Factor authentication

(0)

Mobile access

(0)

Medication management

(0)

Medical history records

(0)

Medical billing

(0)

Volunteer management

(0)

Treatment planning

(0)

Training management

(0)

Time tracking

(0)

Third-Party integrations

(0)

Template management

(0)

Team Notes

(0)

Task scheduling

(0)

Task management

(0)

Surveys & feedback

(0)

Survey/Poll management

(0)

SMS messaging

(0)

Self service portal

(0)

Secure messaging

(0)

Role-Based permissions

(0)

Activity tracking

(0)

Reminders

(0)

Referral tracking

(0)

Ad hoc reporting

(0)

Records management

(0)

Appointment management

(0)

Dashboard creation

(0)

Appointment scheduling

5.0

(1)

Customizable fields

(0)

Customizable branding

(0)

Contact management

(0)

Confirmations/Reminders

(0)

Compliance tracking

(0)

Compliance management

(0)

Collaboration tools

(0)

Coding assistance

(0)

Clinical assessment tool

(0)

Client portal

(0)

Claims management

(0)

Child Welfare Management

(0)

Certification & licensing

(0)

Attendance management

(0)

Case management

(0)

Case List Management

(0)

Bed management

(0)

Billing & invoicing

(0)

Invoice management

(0)

Intake management

(0)

Initial assessments

(0)

HIPAA compliant

(0)

Group Notes

(0)

Grant management

(0)

Goal setting/tracking

(0)

Alerts/Notifications

(0)

Forms management

(0)

For substance abuse therapy

(0)

For nonprofits

(0)

For mental/behavioral health

(0)

For group therapy

(0)

Event scheduling

(0)

EMR/EHR

(0)

Employee management

(0)

Email alerts

(0)

Electronic payments

(0)

EHR/EMR integration

(0)

Document templates

(0)

API

(0)

Community CareLink alternatives

Community CareLink

4.3

(42)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.4

Customer Support

4.8

Connecteam

4.6

(4.8K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

NewOrg

4.8

(60)

visit website

Starting from

250

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.8

Customer Support

4.9

Remedly

4.6

(77)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.5

Customer Support

4.6

Community CareLink pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription