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athenaOne Pricing, Features, Reviews and Alternatives

athenaOne product overview

What is athenaOne?

athenaOne helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.

Key benefits of using athenaOne

- The power of networked knowledge
- An efficient and optimized workflow
- The service and support you need
- Low upfront costs, low financial risk
- Free, easy, continuous upgrades

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

Webinars
Videos
In Person
Live Online
Documentation

athenaOne features

Functionality

3.7

/5

745

Total features

49

15 categories

Most valued features by users

HIPAA Compliant
Billing & Invoicing
Scheduling
Patient Records Management
Appointment Scheduling
Self Service Portal
Claims Management
Remittance Advice

Functionality contenders

athenaOne users reviews

Overall Rating

3.7

/5

745

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.45/10
Rating distribution

5

4

3

2

1

304

200

101

57

83

Pros
The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.
Ease of use good but especially like the ability to customize to make this “ mine.
The ability to share those shortcuts was also very useful for providing the same template to multiple people.
Cons
The monthly cost is outrageous given all of the errors they make on posting and the terrible customer support.
By that time, you will have invested a ridiculous amount of time viewing training videos and probably don't want to start with a new company. Implementation was terrible and disorganized.
If Athena continues to ignore this gaping lack of service, they will lose clients to other programs (i.e. Epic) which have integrated this process more fully.

Overall rating contenders

Overall Rating

We love all things Athena EMR!

Reviewed 2 months ago

Transcript

Erin T.: My name is Erin, and I am the office manager and a nurse. We would rate athenaOne a four out...

AL
AvatarImg

Ashley L.

Technologist

Hospital & Health Care, 201-500 employees

Review source

Overall Rating

Electronic Order Ease

Reviewed 7 months ago

Transcript

Ashley: Hi, I'm Ashley. I'm an x-ray tech. I give athenaOne a four out of five. And for more reviews...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very easy to pick up and get going.

Reviewed 4 years ago
Pros

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good working system for claims management

Reviewed a month ago
Pros

I like the ease of navigating the system. It also has a lot of how to videos to help you with the system

Cons

The manual part of hub g to create your own rules in order for it to work correctly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Tread Carefully and do not believe the sales rep

Reviewed a month ago

The EMR is ok to work with. I think combining with the RCM has really made the experience terrible. Please do not use their RCM or their billing service, you will lose money, miss deadlines for timely filing. They don't notify the practice if there is a large patient balance so you can't collect on time. They are so slow in updating patient and insurance payments so you don't know on time if your claims...

Pros

The EMR has good templates, the patient portal is pretty good. Implementation was the worst, they use these people who live in other countries who have the most minimum knowledge so implementing this was as stressful as using their RCUM. I had to ask for someone else because my go-live date was due and this guy could not answer my questions.

Cons

The RCM and billing service is the worst. Don't even attempt it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sea change

Reviewed 3 months ago

When we selected athenaOne, we requested an (unreasonable) implementation within one month. They (appropriately) warned that this was not recommended but went along with us and WE DID IT. There were definitely issues that had to be addressed going forward but it was accomplished fairly quickly and smoothly and we were moving onto process improvement within the two months of implementation. We did...

Pros

The most important features of athenaOne which have produced a SEA CHANGE for our practices are 1) easy access to demographic, clinical, scheduling and billing information regardless of your role, 2) remarkable and rigorous data collection and report functions that allow optimal decision-making and tracking of business functions, and 3) an optimal platform for developing and implementing PROCESSES which improve efficiency, reduce human work and reduce human error.

Cons

The only thing I don't like is that I don't optimally use all of the features because I haven't learned what they are yet! We have been using athenaOne for a little over three years and there are still a large number of features and processes that I could implement or use in our small practices. There is always a better way!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review of Athena One

Reviewed 2 months ago

I have used two other systems, Athena One is good, anc continues to improve based on requests from providers which I appreciate

Pros

Templates, macros, ability to use others macros, templates

Cons

too many clicks for everything, too many update videos

athenaOne FAQs and common questions

Q. Who are the typical users of athenaOne?

athenaOne has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does athenaOne support?

athenaOne supports the following languages:
English


Q. Does athenaOne support mobile devices?

athenaOne supports the following devices:
Android, iPad, iPhone


Q. Does athenaOne offer an API?

No, athenaOne does not have an API available.


Q. What level of support does athenaOne offer?

athenaOne offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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