athenaClinicals Software Pricing & Features

athenaClinicals

EHR software for healthcare professionals

3.71/5 (623 reviews)

athenaClinicals overview

athenaClinicals helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.

Pricing

Value for money

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
athenahealth Services Connect Care | Overview Video | athenahealth

athenaClinicals reviews

Value for money
Features
Ease of use
Customer support
  3.5
  3.7
  3.7
  3.6
Meredith Holbrook

year 1 of pure and utter hell

Used daily for 1-2 years
Reviewed 2018-01-26
Review Source: Software Advice

i am so sick of apologizing to patients, looking like i am a moron and staying hours later ( sometimes 1am compared to previous (functional) ehr where 730pm was the record and i’d occasionally miss the gym before closing...now i have suspended the gym membership). do not get. if you have any standards and clicking boxes does not suffice for your standards, or if you expect reliability and functionality, this ehr will drive you mad!!!it’s search feature was useful ONE TIME compared to our old ehr. ..the training team was nice and appeared competent. appreciate e-prescribing controlled substances WHEN IT actually WORKS AND ACTUALLY GETS THERE AFTER YOU’VE BEEN ALERTED THAT IT HAD!!!!!!!!!

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athenaClinicals

EHR software for healthcare professionals

Kristin Law

Disheartening, despite ok start, progressively worse over time (less than 6 mos) and continues

Used daily for 6-12 months
Reviewed 2017-06-07
Review Source: Software Advice

Marketed as a product for multiple disciplines and specialties, however, does not support occupational therapy services. OTs are told to use PT templates and configurations despite (1) potential conflicts with documentation for reimbursement and (2) being initially told that OTs were a supported discipline. Account managers are not useful as they refer back to the service center for all issues. It is an endless cycle. Not knowingly, we were not set up properly before launch, and despite repeatedly telling the AM that the system wasn't sufficient for us and that we had to work harder to make it work for us, 7 months later we find that ours is not configured as it should have been. This was discovered after connecting in The community on The resource hub, which is another brush off that The managers refer clients to repeatedly, as well add o-help. There has been no response on this or even consideration of trying to keep a client happy by an account manager. The system is severely lacking and counterintuitive, and if individuals make suggestions for improvement, they are "voted on" for consideration, even if the suggestions or requests are standard in the industry or required by governing bodies. Many requests and improvements are not made. We truly question is up to date and compliant. Clients are told to create templates, or modify current (such as a standard facesheet), by coding them independently. Most medical practitioners (1) are not coders and (2) are not paying for a service that requires more time and effort than less. I was actually told by a higher level account manager that the solution could be to hire an outside coding agency to complete this task (vs it being standard in the existing product or have a dedicated person in Athenahealth that assists with coding needs). The therapist reviews in the hub are not favorable. Individuals considering purchase of system would never know how many years of complaints exist and "make it work" scenarios. Unfortunately, changing EMRs is not simple and quick and is often costly. The billing portion is fair but mistakes are still made with submission requiring extra time in "hold" and delays in reimbursement. AthenaClinicals is just horrible. There is a definite environment fostered within Athena that is brush off, dodge issues, let clients figure it out, and if they leave "oh well." We are disheartened and infuriated at the same time. If our practice had the same reviews, both public and internally, I would be very ashamed, take a step back, and wonder where things went wrong, let alone REALLY wrong. Bottomline: if anyone sees this who is considering Athena, regardless of discipline, go with another service provider. We as existing clients see ALOT in the community feedback on our resource hub. You will be entering something that you will then be prepared to get out of with excess cost. Practice management reports and features are in abundance if that is your priority. The reminder call system does what it is supposed to. Community section in resource hub lets you know that others are just as frustrated and upset. Most of the customer service reps are very pleasant and helpful when the functionality or configuration is there; of it is sub par and missing, they do apologize.

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athenaClinicals

EHR software for healthcare professionals

Sheena Bambus

5 Star Review

Used daily for 2+ years
Reviewed 2017-02-16
Review Source: Software Advice

Our office went live with Athena Communicator and Collector in September of 2013. We had previously used 2 other billers and schedulers/management systems at that point and I have to say we are all glad that we chose Athena. The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care. As we know, no product is ever perfect, but Athena comes pretty darn close. The team at Athena actively listens to concerns and suggestions from their customers. I have dealt with many companies who "understand your struggle" but can't do anything about it or "are very sorry, but that's just the way it is". Athena, is NOT that type of company. They have interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Not to say EVERYTHING can be as perfect as you want it, but there have been enough changes in Athena where the direct action was taken from a concern or complaint that makes us as a customer feels valued and understood. A real testament to Athena should be that we looked at their Clinicals product in 2013, but our provider didn't see enough of what he was looking for to change from our current EMR to Athena Clinicals at that time. However, at the end of 2016 we revisited the idea and did some more demos, the Clinical product has changed so much (in a good way) that we have chosen to switch and are looking at implementation in March of 2017. All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support. Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it

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athenaClinicals

EHR software for healthcare professionals

Jennifer Hamre

Consultant with AthenaNet in different practices

Used daily for 2+ years
Reviewed 2017-02-15
Review Source: Software Advice

My business partner and I have had extensive experience with AthenaNet and EMRs, in general within a spread of different medical practices. AthenaNet is similar to any other EMR in that it works really well for some practices and not as well in others. The billing component is extremely beneficial though, I have found that some of my offices have thought that is does ALL billing. (Again, I think it's a lack of understanding and initial training.) The access to helpline is great. Having a live person to talk to has been helpful. (It's sometimes can take longer periods of time to come to a solution but they normally stay patient until there is a solution. I've been on the phone with help desk for up to 3 hours before.) Educational videos are always available for staff to turn back to. Live in-office trainings would help AthenaNet to be more successful. (I had a cardiologist go-live with AthenaNet then 3 weeks later returned back to his original EMR. I believe it was because of the lack in training. Physicians don't typically take time to watch training videos.) The EMR continues to evolve based changes in health care. AthenaNet assigning scanned paper work to patient charts.

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athenaClinicals

EHR software for healthcare professionals

jeffrey rosenman

Works well...

Used daily for 1-2 years
Reviewed 2017-02-14
Review Source: Software Advice

Hi. Quite surprised to read other reviews actually. Im a pod... starting in private practice with emr "Cerner"... hated it. always have, always will...although it has been at least 2 yrs since I've seen Cerner in action. My wife, another doctor, actually uses practice fusion...one of the many free online web based servers. I started with athena bc to me, starting out on my own (literally), it was the easiest one-stop-shop. Learning the system is not hard, it is quite easy. From beginning to end, I can literally -meet/greet/take copays, finish intake, perform and document my exam, treat the patient, proceed to check out and r/s and finally to billing- in all of...maybe 10-15 min...thats with NO staff. Done, seen, treated, billed! I like that. If a new patient, will be bit longer of course with intake, BUT that step is very rate limiting depending on who you have doing it. I find ease, use and flow to be great. Rarely glitches, but yes there are some. Can easily work on 3-4 charts at once. ease of use, it really is good. work on multiple charts at one time rarely glitches or down time Athena is certainly closer to a "practice fusion"... very user-friendly..set up more like navigating to/through a web browser/site then "medical-based program" can use your own templates, but they claim to have many (i ONLY use my own- never even once tried athena's) CS is NOT like most reviews are stating... I have used the Athena CS/help/claims helpline many, many, many times, and 90% of the time, issues gets resolved quickly.

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athenaClinicals

EHR software for healthcare professionals

athenaClinicals pricing

Free demo on request.

Pricing Comparison

How does athenaClinicals compare with other Healthcare & Pharmaceuticals apps?

Subscription plan?

athenaClinicals



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Free trial?

athenaClinicals



58% of apps have a
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Freemium plan?

athenaClinicals



9% of apps have a
freemium plan

Pricing Comparison

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Please note: For comparison purposes the price for athenaClinicals has been scaled monthly. Actual price is $/per year




athenaClinicals Pricing Reviews

Pros
  • Cloud based
  • Ease of use and prompt support
  • Web based, access from any computer that has internet access.
  • I can call anytime I need help and get a real person one on one.
Cons
  • Expensive
  • too expensive; lost claims
  • The cost of Athena. Smaller companies harder to cover the cost.
  • it is the highest price, but gives the most for the price. Took a while to learn
82%
recommended this to a friend or a colleague

athenaClinicals features

Activity Dashboard (74 other apps)
Appointment Management (77 other apps)
Automated Scheduling (51 other apps)
Automatic Notifications (48 other apps)
Automatic Reminders (96 other apps)
Billing & Invoicing (89 other apps)
Calendar Management (60 other apps)
Charting (67 other apps)
Claims Management (63 other apps)
Client Portal (70 other apps)
Compliance Management (48 other apps)
Customizable Reporting (44 other apps)
Customizable Templates (49 other apps)
Document Storage (49 other apps)
Electronic Payments (43 other apps)
Electronic Signature Capture (46 other apps)
HIPAA Compliance (123 other apps)
Health Insurance (44 other apps)
Records Management (94 other apps)
Workflow Management (51 other apps)

Videos and tutorials

Additional information for athenaClinicals

Key features of athenaClinicals

  • An EMR that guarantees Meaningful Use payments
  • Stay current with the latest clinical rules and requirements
  • An EMR that frees up your time to focus on patient care
  • Boost the efficiency of your patient workflow
  • Get started with low costs and few hassles
  • Easy to implement and adopt

Benefits

- The power of networked knowledge
- An efficient and optimized workflow
- The service and support you need
- Low upfront costs, low financial risk
- Free, easy, continuous upgrades