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athenaOne
EHR software for healthcare professionals
(10)
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athenaOne Pricing, Features, Reviews and Alternatives
athenaOne FAQs
athenaOne has the following pricing plans:
Free Trial: Available
These products have better value for money
Q. Who are the typical users of athenaOne?
athenaOne has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does athenaOne support?
athenaOne supports the following languages:
English
Q. Does athenaOne support mobile devices?
athenaOne supports the following devices:
Android, iPad, iPhone
Q. Does athenaOne offer an API?
No, athenaOne does not have an API available.
Q. What level of support does athenaOne offer?
athenaOne offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support
athenaOne product overview
What is athenaOne?
athenaOne helps doctors deliver high-quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctor's behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nation's largest clinical network, the most up-to-date and extensive quality rules, and industry guidelines.
Key benefits of using athenaOne
- An efficient and optimized workflow
- The service and support you need
- Low upfront costs, low financial risk
- Free, easy, continuous upgrades
Typical customers
Platforms supported
Support options
Training options
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athenaOne pricing information
Value for money
3.5
/5
861
Starting from
No pricing info
Pricing options
Value for money contenders
athenaOne features
Functionality
3.8
/5
861
Total features
82
30 categories
Most valued features by users
Functionality contenders
athenaOne users reviews
Overall Rating
3.8
/5
861
Positive reviews
69
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.52/10
360
236
111
63
91
Teegan F.
Overall rating contenders
Katie H.
Director
Hospital & Health Care, 11-50 employees
Review source
Transcript
Katie: My name is Katie. I am the office director at Behavioral Health Clinic. We are about 20 staffs...
Amy B.
President
Hospital & Health Care, 51-200 employees
Review source
Transcript
Erin T.: My name is Erin, and I am the office manager and a nurse. We would rate athenaOne a four out...
Melanie S.
Design, 1-10 employees
Used daily for 2+ years
Review source
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I loved using Athenaclinicals. It has lots of helpful learning modules to help train staff. Creating reports was a big help as well.
Clearing claim holds is a challenge because the language is not alwats easy to interpret! Offering learning modules would help.
Colleen K.
Medical Practice, 51-200 employees
Used daily for 2+ years
Review source
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For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.
Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.
Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for 2+ years
Review source
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Overall experience is one of much dislike to having to "vote" to get improvements. If they wanted to build a practice customizable EMR, they missed the mark gravely. Changes happened in November to the UDS reporting capability. Reports for clinical data were a mess, unreasonable, and horribly incorrect. They need much help with writing the logic in their reporting criteria.
Facesheet shows all of the pertinent information on each patient before an encounter is open. AS LONG AS the clinical staff have updated the chart correctly.
I am stating this as a personal opinion that does not represent my present or past employer. I have used this EMR for FIVE (5) years in front office. back office, management, and reports. There are too many workarounds for the providers and support staff. Their logic in reports is insane. Data does not pull accurately, so charts have to be manually checked to see if a measure is actually satisfied....
Julie S.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
Review source
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We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.
There are lots of bells and whistles built into the software and they are moving towards releasing more and improving all the time. Free interfaces make life so much easier for us! Athena listens to users when developing the software, they are visionary with future software needs in order to meet MIPS requirements. Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials. Athena is overall a very forward-thinking company. Athena Marketplace has lots of add-on features to help make your staff's lives easier. We've acclimated well.
The tickler system for follow up visits are subject to user errors and need constant review. However, honestly, most recall appointment tools usually do because patients just don't return on time or try to get as much time in between visits as possible. Task assignment over rides (TAO) take some getting used to and are hard to filter for some incoming document situations. I wish there were more filters...
Mindy D.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
Review source
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Overall, very good EMR. Great price. Poor support and improvements on hospital platform
Lots of billing intelligence and assistance.
They focus heavily on the ambulatory side, and not as much on the hospital side. Also- long wait times for customer support.
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