athenaOne Pricing, Features, Reviews & Alternatives

athenaOne

EHR software for healthcare professionals

3.74/5 (707 reviews)

athenaOne overview

What is athenaOne?

athenaOne helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.
www.athenahealth.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English

athenaOne user reviews

Value for money
Features
Ease of use
Customer support
  3.5
  3.7
  3.7
  3.6
Jarred J.

Very easy to pick up and get going.

Used daily for 1-2 years
Reviewed 2018-12-09
Review Source: Capterra

Pros
The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons
Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Colleen K.

Athena review

Used daily for 2+ years
Reviewed 2019-10-18
Review Source: Software Advice

For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.

Pros
Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.

Cons
Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dr Nicole W.

Nickels and Dimes!

Used daily for 2+ years
Reviewed 2020-05-12
Review Source: Software Advice

Some good, but everything is too automated and what's important easily falls through the digital cracks.

Pros
Admittedly, the software is easy to use and offers meaningful use suggestions. The five step patient visit is simple to understand. The patient portal is nice, however, the patient facing portion could look more modern. Billing is easy from a practitioner standpoint. It also is starting to integrate with other EMRs so occasionally we can pull labs and imaging from other participating systems.

Cons
Setup was arduous to say the least. Also, once claims are submitted, that's another story. I was sold that this software was all-in-one. They LIED. This is NOT the software for a small practice. They act as if I have an army of billing people when they told me that Athena was all I needed! For example, there was functionality that we needed to be aware of to find an important document from medicare. NO ONE told us and this document languished in some digital box. If we were a hundred person organization, I could pay someone to sit and manage the 20 or so boxes where they put communication. As a result, we got kicked off medicare for THREE months until I found out and remedied the cause. I was assigned a 'customer success rep' and had to find out who it was because she never scheduled a call. The previous THREE other reps were no better. They treat small practices like we don't matter. If you have less than 100 employees, FIND ANOTHER EMR. I'm in the market for another.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Wesley R.

Pretty Good on the Clinical Side

Used daily for 2+ years
Reviewed 2020-12-21
Review Source: Capterra

Converted from GE Centricity after 15 years. Athena allowed us to streamline the patient intake and exam documentation due to excellent tools to improve documentation quality and consistency making it easy for providers to see patients efficiently.

Pros
The chart is easy to navigate to locate information and the intake and exam workflows make improve patient visit workflow

Cons
It does not allow mapping of lab values to fields in the clinical forms used for intake and exam workflows. Scheduling platform is very suboptimal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Julie S.

Bells and whistles

Used daily for 2+ years
Reviewed 2019-10-14
Review Source: Software Advice

We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.

Pros
There are lots of bells and whistles built into the software and they are moving towards releasing more and improving all the time. Free interfaces make life so much easier for us! Athena listens to users when developing the software, they are visionary with future software needs in order to meet MIPS requirements. Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials. Athena is overall a very forward-thinking company. Athena Marketplace has lots of add-on features to help make your staff's lives easier. We've acclimated well.

Cons
The tickler system for follow up visits are subject to user errors and need constant review. However, honestly, most recall appointment tools usually do because patients just don't return on time or try to get as much time in between visits as possible. Task assignment over rides (TAO) take some getting used to and are hard to filter for some incoming document situations. I wish there were more filters on the TAOs. Our patients feel like we over-communicate with them so if you go with Athena, make sure you start asking the patients their communication preferences from the first new appointment they schedule with you. It's important to get phone calls unchecked if they do not want reminders in several ways for the same thing. Call campaigns to get patients back in for visits are embellished with their wording and can contradict what you said in your message. ie: You do not need an appointment to get your labs drawn. Then Athena adds You are due for an appointment in the email and you don't even know they are saying that to patients so something to watch. All software has things we wish were different.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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athenaOne pricing

Free demo on request.

athenaOne features

Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
E-Prescribing
HIPAA Compliant
Medical Billing
Patient Records Management
Scheduling
Self Service Portal

Activity Dashboard (264 other apps)
Alerts/Notifications (238 other apps)
Appointment Management (312 other apps)
Compliance Management (203 other apps)
Document Management (212 other apps)
Multi-Location (195 other apps)
Records Management (243 other apps)
Reminders (258 other apps)
Reporting & Statistics (275 other apps)
Workflow Management (195 other apps)

Additional information for athenaOne

Key features of athenaOne

  • An EMR that guarantees Meaningful Use payments
  • Stay current with the latest clinical rules and requirements
  • An EMR that frees up your time to focus on patient care
  • Boost the efficiency of your patient workflow
  • Get started with low costs and few hassles
  • Easy to implement and adopt
View All Features

Benefits

- The power of networked knowledge
- An efficient and optimized workflow
- The service and support you need
- Low upfront costs, low financial risk
- Free, easy, continuous upgrades