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Duochat
Cloud-based omnichannel CRM for growing teams
Table of Contents
Duochat - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
Duochat overview
What is Duochat?
Duochat is a cloud-based omnichannel CRM and unified messaging platform that consolidates WhatsApp (via the official Meta Cloud API), Instagram DMs and story replies, AI voice calls, and website chat into a single shared team inbox. Designed for growing businesses across e-commerce, healthcare, education, finance, real estate, retail, and logistics, it gives sales teams and customer support operations multi-agent access to all customer conversations without requiring technical complexity. A 7-day free trial is available, with subscription plans tiered by team size and messaging volume.
The platform covers the full customer conversation lifecycle. A no-code chatbot builder and visual flow builder let teams deploy WhatsApp chatbots and structured customer journey workflows for lead capture, FAQs, follow-ups, and support without writing code. AI voice agents handle outbound calls and automatically follow up with callers on WhatsApp. Broadcast and campaign management supports scheduled, personalized WhatsApp messages to opted-in contacts. A native WhatsApp catalog enables in-chat product and service showcasing. Agent assignment, SLA tracking, and AI-powered human handoff keep team workflows structured across all channels.
Duochat integrates natively with Shopify, WooCommerce, Zoho CRM, Google Sheets, and 30+ additional tools, with full REST API and webhook support for custom connectivity. Analytics cover delivery, open, and response rates for conversations and campaigns, as well as individual agent performance. Data handling is GDPR-aligned with end-to-end encryption; customer data is not used for advertising or shared with third parties. Duochat operates as an official Meta Business Partner.
Starting price
per month
Alternatives
with better value for money
Duochat's key features
Most critical features, based on insights from Duochat users:
All Duochat features
Duochat alternatives
Duochat
Starting from
15
Per month
EngageBay CRM
Starting from
14.99
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Clio
Starting from
49
/user
Per month
Duochat pricing
Pricing plans
Pricing details:
User opinions about Duochat price and value
Value for money rating:
Duochat integrations (7)
Duochat support options
Typical customers
Platforms supported
Support options
Training options
Duochat FAQs
Duochat has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. Does Duochat support mobile devices?
Duochat supports the following devices:
Android, iPhone
Q. What level of support does Duochat offer?
Duochat offers the following support options:
Email/Help Desk, Phone Support, Chat, Knowledge Base, FAQs/Forum