Emporiqa - 2026 Pricing, Features, Reviews & Alternatives

An AI chatbot for e-commerce that works as an online salesperson. It recommends products from a store's own catalog, handles objections, suggests variations, compares products, adds items to the cart, and walks shoppers to checkout, all inside a chat widget.

Functions:

- Product discovery by natural-language query or by uploaded photo (visual search)

- Objection handling on price and fit, with alternatives drawn from the catalog

- Side-by-side product comparison and variation suggestions

- Add-to-cart and checkout actions from the chat

- Customer support answers drawn from the store's own pages (shipping, returns, payments)

- Order status lookup (optional)

- Live chat: your team can step into any conversation, with the full history, and the chatbot holds back while they are in it

- Multi-agent routing: a product expert, a support agent, and an order-tracking agent run in parallel, so one chat can recommend a product, quote a return policy, and check an order without switching tools

- Proactive triggers (time-based, page-based, checkout-specific)

- Analytics dashboard: conversion funnel, revenue attributed to chat, top products by activity, and satisfaction ratings

- 65 languages, unlimited team members, customizable widget branding (colors, position, greeting)

Grounding and accuracy:

Product answers are built from the merchant's synced catalog, and policy answers from the merchant's own pages, so the assistant answers from store data rather than model memory. Asked for a product the store does not sell, it says so and lists what it does carry, and when it is not confident it hedges or brings in the store's team.

Platforms:

Native plugins for WooCommerce (WordPress), Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Sylius, and Shopware 6 (via Composer and GitHub), with a webhook API for any other platform. Current supported versions are listed on emporiqa.com.

Integrations:

Plugins are published on the official marketplaces: WordPress.org, Adobe Commerce Marketplace, PrestaShop Addons, drupal.org, and Sylius Addons. Catalog sync runs over signed webhooks. On WooCommerce, PrestaShop, Magento and Shopware, connecting a store is a one-step action from the plugin, with no API keys copied between tabs. Drupal Commerce takes the store key from the dashboard into the module settings, and Sylius is configured in YAML with console commands.

Security and data privacy:

GDPR-compliant, with Standard Contractual Clauses for transatlantic transfers and a published subprocessor list. The application and database run on Hetzner servers in Germany (EU); OpenAI and Cloudflare are disclosed US subprocessors. No training on customer data, and model calls are not logged; OpenAI holds API requests for up to 30 days to check for abuse, then deletes them. Chat history is deleted after 90 days. HMAC-SHA256 webhook signature verification, encrypted secrets, and TLS 1.2+ in transit.

Pricing:

Pay-as-you-go: no monthly base fee, $0.25 per conversation, $25 of signup credit (about 100 conversations), no card required to start, and a customer-adjustable monthly cap. A conversation counts only when a shopper writes to the chat, so you pay only when the chat talks to a shopper. If it never talks to a shopper, you never pay. AI model costs are included. Enterprise pricing for catalogs over 100,000 products.