Emporiqa - 2026 Pricing, Features, Reviews & Alternatives

Emporiqa is an AI chatbot for e-commerce that works as an online salesperson. It recommends products from a store's own catalog, handles objections, suggests variations, compares products, adds items to the cart, and walks shoppers to checkout, all inside a chat widget.

Functions:

- Product discovery by natural-language query or by uploaded photo (visual search)

- Objection handling on price and fit, with alternatives drawn from the catalog

- Side-by-side product comparison and variation suggestions

- Add-to-cart and checkout actions from the chat

- Customer support answers drawn from the store's own pages (shipping, returns, payments)

- Order status lookup (optional)

- Human handoff with the full conversation history when the assistant should not answer alone

- Multi-agent routing: a product expert, a support agent, and an order-tracking agent run in parallel, so one chat can recommend a product, quote a return policy, and check an order without switching tools

- Proactive triggers (time-based, page-based, checkout-specific)

- Analytics dashboard: conversion funnel, revenue attributed to chat, top products by activity, and satisfaction ratings

- 65+ languages, unlimited team members, customizable widget branding (colors, position, greeting)

Grounding and accuracy:

Retrieval is constrained to the merchant's synced catalog and pages, so the assistant answers from store data rather than model memory. It will not invent a product or quote a price that does not exist, and it hedges or hands off when it is not confident.

Platforms:

Native plugins for WooCommerce (WordPress), Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Sylius, and Shopware 6 (via Composer and GitHub), with a webhook API for any other platform. Current supported versions are listed on emporiqa.com.

Integrations:

Plugins are published on the official marketplaces: WordPress.org, Adobe Commerce Marketplace, PrestaShop Addons, drupal.org, and Sylius Addons. Catalog sync runs over signed webhooks, and connecting a store is a one-step action from the plugin with no separate API keys to manage.

Security and data privacy:

GDPR-compliant, with Standard Contractual Clauses for transatlantic transfers and a published subprocessor list. The application and database run on Hetzner servers in Germany (EU); OpenAI and Cloudflare are disclosed US subprocessors. No model training on customer data, zero-retention model calls where available, HMAC-SHA256 webhook signature verification, encrypted secrets, and TLS 1.2+ in transit.

Pricing:

Pay-as-you-go: no monthly base fee, $0.25 per conversation, $25 of signup credit (about 100 conversations), no card required to start, and a customer-adjustable monthly cap. A conversation counts only when a shopper writes to the chat, so you pay only when the chat talks to a shopper. If it never talks to a shopper, you never pay. AI model costs are included. Enterprise pricing for catalogs over 30,000 products.