Emporiqa - 2026 Pricing, Features, Reviews & Alternatives

AI chat for e-commerce that sells before the purchase and serves after it. It finds products in a store's own catalog, compares them, adds items to the cart, answers from the store's own pages, shows order status, and hands over to the team when a shopper needs a person.

Functions:

- Product discovery by natural-language query or by uploaded photo (visual search), from the store's own catalog

- Side-by-side comparison of two or more products with real prices and stock, and a clear answer on which fits

- Add to cart inside the chat; checkout stays on the store

- Says so when the store does not sell something instead of inventing a product

- Proactive messages on chosen pages

- Customer support answers drawn from the store's own pages (delivery, returns, sizing, payment)

- Order status lookup through the store plugin, shown as an order card; shoppers signed in to the store give only the order number

- Rules (Settings > Rules): ready-made rules collect requests such as returns, cancellations and invoices in the chat and email them to the team; the chat never refunds, cancels or changes an order itself

- Team takeover: anyone on the team can take over a live conversation from the dashboard, with the full history; handoff alerts by email, Slack, Teams, Discord or Google Chat

- Promoted products (Normal, Promoted, Top) for merchandising

- Analytics dashboard: conversion funnel, revenue attributed to chat (attribution only, no holdout), unanswered-questions list, and satisfaction ratings

- Voice mode (optional, off by default): the shopper speaks instead of typing and hears the answer read aloud; $0.15 more per conversation where the shopper speaks

- Answers in the shopper's language, unlimited team members, customizable widget branding (colors, position, greeting, the store's own picture, starter questions)

Grounding and accuracy:

Product answers are built from the merchant's synced catalog, and policy answers from the merchant's own pages, so the chat answers from store data rather than model memory. Asked for a product the store does not sell, it says so, and when it is not confident it brings in the store's team.

Platforms:

Official plugins for WooCommerce (WordPress.org), PrestaShop (Addons), Magento 2 and Adobe Commerce (Adobe Commerce Marketplace), Drupal Commerce (drupal.org), Sylius (Sylius Addons) and Shopware 6 (via Composer and GitHub), with an API for any other platform.

Integrations:

Catalog sync runs over signed webhooks. On WooCommerce, PrestaShop, Magento and Shopware, connecting a store is a one-step action from the plugin, with no API keys copied between tabs. Drupal Commerce takes the store key from the dashboard into the module settings, and Sylius is configured in YAML with console commands.

Security and data privacy:

EU company (Bulgaria), GDPR-compliant, with a DPA on request. The application and database run on Hetzner servers in Germany. Answers are generated by OpenAI (US) under Standard Contractual Clauses; store data is not used for training, and OpenAI keeps requests for up to 30 days for abuse checks. Chats are kept for 90 days. HMAC-SHA256 webhook signature verification, encrypted secrets, and TLS in transit.

Pricing:

Your first about 100 conversations are on us ($25 signup credit), then $0.25 per conversation. No monthly fee, no seat fees, no card needed to start, AI costs included, and a monthly limit you set. Voice mode is optional: $0.15 more for a conversation where the shopper speaks. A conversation counts only when a shopper writes to the chat. Prices exclude VAT. Enterprise pricing for catalogs over 100,000 products.