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Manufacturing execution system for production

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ION Pricing, Features, Reviews and Alternatives

ION product overview

Price starts from

335

/user

Per month

What is ION?

ION is a manufacturing execution system designed to assist businesses with traceability, quality management, team collaboration, compliance, and supply chain, among other processes. The material requirement planning (MRP) engine allows teams to access information about existing inventory, resources, and parts within an order for hardware delivery purposes.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
Knowledge Base
Phone Support

Training options

In Person
Documentation
Live Online

ION pricing information

Value for money

4.4

/5

28

Starting from

335

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ION features

Functionality

3.5

/5

28

Total features

32

7 categories

Most valued features by users

Third-Party Integrations
API
Reporting & Statistics
Data Import/Export
Real-Time Data
Workflow Management
Document Management
Automated Scheduling

Functionality contenders

ION users reviews

Overall Rating

4.0

/5

28

Positive reviews

82

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.93/10
Rating distribution

5

4

3

2

1

6

17

5

0

0

Pros
It is good now with the potential to be great. I have had a very good experience with the First Resonance team and believe they are an excellent team to work with.
The FR team is amazing and truly helpful. Highly responsive and very intimate with the software.
Very responsive and amazing customer support. Ion has also helped us create a tool that can aid in data capture far better then we were doing before.
Cons
Making tables and formatting is pain staking, image editing is lacking, weird bugs.
I was extremely disappointed in the customer service from the team. After receiving our trial, we tried to create new procedures but did not have the proper roles assigned to us to do so.
Ion fills gaps that I have been struggling with my whole career.

Overall rating contenders

WC
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Wade C.

Airlines/Aviation, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clean, intuitive, feature rich, and constantly improving!

Reviewed 4 years ago

The team is very supportive, blazing fast response time, and it has greatly improved our shop floor activity tracking.

Pros

Easy to deploy and get acquainted with. Integrates well with our developing company process. Feature implementation, changes and fixes are extremely fast.

Cons

Some functions are not super intuitive, but are still maturing. Not a major con but a function of a developing software platform.

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Charlie G.

Aviation & Aerospace, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ion is a powerful manufacturing workflow tool with a very bright future.

Reviewed 3 years ago

Even where Ion has rough edges, it is far superior in usability and feature richness to the competition. In the months we have been using Ion the robust feature roadmap has been borne out. Every update increases usability and functionality, though sometimes comes with some workflow changes. I can unreservedly recommend this software. It is good now with the potential to be great. I have had a very good experience with the First Resonance team and believe they are an excellent team to work with.

Pros

The traceability, work instruction, and issue ticket modules work together well and provide the needed functionality. The Ion team is highly responsive and actively adding features. They provide real time support on both bugs and usability concerns. The technician facing interface is highly functional. Setting up and scaling the software instance is easy. The First Resonance team makes export control compliance easy.

Cons

The GUI can be very clunky on older modules. Minor program errors are not uncommon while working in the tool. Data entry from our PDM system is very manual and time consuming. The lack of strong mobile support is a significant opportunity for the software, but a frustrating omission at the moment.

IS
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Ian S.

Airlines/Aviation, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ion User Review

Reviewed 4 years ago

Ion has done a really good job at providing us what we need when we need it. Very responsive and amazing customer support. Ion has also helped us create a tool that can aid in data capture far better then we were doing before.

Pros

Ion has great features for developing work instructions fast. It is very easy and intuitive to use. I like the data field collection option that Ion gives you which helps better track the data inputs that need to be captured when executing processes. I also think the nested step functionality is great and helps organize the work instruction a lot better in addition to the dependencies functionality.

Cons

I feel that some of the data field validations are not fully developed. Min/Max values can be mistakenly entered and in result the operators using the work instruction may not be able to capture process data correctly. There are often bugs when new tools are released and although these are usually corrected pretty quickly it slows down the operators when performing work. Editing functionality when creating work instructions could use a lot of improvement.

BG
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Ben G.

Airlines/Aviation, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A good product with a lot of room to grow

Reviewed 3 years ago
Pros

The interface is simple and the software is generally pretty easy to navigate. Creating items and procedures is smooth and I can generate work orders with no problem. The First Resonance team is responsive and updates are dropped frequently, so issues that I might have one week may get resolved the next. Always nice to wake up to new functionalities and have an evolving UI.

Cons

The filtering is not great. Creating items or work orders is easy enough, but going back and finding work that was done previously is not an easy task. At the moment, this generally consists of scrolling through long lists. The search bar also is a little inflexible and queries have to be precisely defined, otherwise, it's back to scrolling through a long, long list. It's also not apparent what's going on in the backend of Ion and it's easy to mess up links among different items that are linked (i.e. it is pretty fragile).

SN
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Sohil N.

Machinery, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easiest way to set up a production workflow

Reviewed 3 years ago

ION has brought great value to our company. It's very easy to use and set up. The customer service is amazing! The team really listens to your feedback in order to improve the product. If ION can't do something you need right now, it will likely get added or there is a sufficient work around. Highly recommend using ION!

Pros

ION is super easy to set up! You can get running with it within a few days and immediately make an impact on your production workflow. Having your work instructions directly in the software and not in some other system is a huge benefit. The ability to track the as-built BOM and collect data during the execution of runs is extremely valuable.

Cons

There are some edge cases and bugs that still need to be sorted out. There are some features that are lacking like in app reports, but there are good workarounds until they get a chance to implement it. Consumption of material for 3D printing applications needs to be improved.

ION FAQs

Q. What type of pricing plans does ION offer?

ION has the following pricing plans:
Starting from: $335.00/month
Pricing model: Subscription


Q. Who are the typical users of ION?

ION has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does ION support?

ION supports the following languages:
English


Q. Does ION offer an API?

No, ION does not have an API available.


Q. What level of support does ION offer?

ION offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base, Phone Support

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