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QAlert
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Citizen request management solution for local & county gov
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QAlert - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
QAlert overview
What is QAlert?
QAlert is a web-based enterprise citizen request management (CRM) solution used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Used by over 300 clients nation-wide to improve citizen service, increase efficiency, re-engineer processes, and measure performance.
Complete with components for staff and citizens to facilitate issue resolution and promote citizen engagement, QAlert is utilized in local and county government offices serving as few as 1,700 citizens and in as many as 2 million. Pricing is based on population and our clients are never charged for updates to the software. QAlert supports requests submitted via phone call, app, email, web, tweet, or text, clients are able to customize QAlert to meet the needs of their citizen service initiatives.
Since 1998, we have worked hard to earn and maintain our strong reputation for successful, affordable, and timely implementations. We continually add new features and update our software at least twice a year. By listening to our customers, we can also incorporate their most dynamic and beneficial ideas - all while offering unparalleled education and support services.
QAlert’s user interface
QAlert reviews
Overall rating
4.5
/5
6
Positive reviews
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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QAlert's key features
Most critical features, based on insights from QAlert users:
All QAlert features
Features rating:
QAlert alternatives
QAlert
Starting from
10800
Per year
InvGate Service Management
Starting from
17
Per year
Freshdesk
Starting from
19
/user
Per month
LiveAgent
Starting from
15
/user
Per month
QAlert pricing
Value for money rating:
Starting from
10800
Per year
User opinions about QAlert price and value
Value for money rating:
QAlert integrations (4)
Top integrations
QAlert support options
Typical customers
Platforms supported
Support options
Training options