QAlert Pricing, Features, Reviews & Comparison of Alternatives

QAlert

Citizen request management solution for local & county gov

4.5/5 (6 reviews)

QAlert overview

What is QAlert?

QAlert is a web-based enterprise citizen request management (CRM) solution used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Used by over 300 clients nation-wide to improve citizen service, increase efficiency, re-engineer processes, and measure performance.

Complete with components for staff and citizens to facilitate issue resolution and promote citizen engagement, QAlert is utilized in local and county government offices serving as few as 1,700 citizens and in as many as 2 million. Pricing is based on population and our clients are never charged for updates to the software. QAlert supports requests submitted via phone call, app, email, web, tweet, or text, clients are able to customize QAlert to meet the needs of their citizen service initiatives.

Since 1998, we have worked hard to earn and maintain our strong reputation for successful, affordable, and timely implementations. We continually add new features and update our software at least twice a year. By listening to our customers, we can also incorporate their most dynamic and beneficial ideas - all while offering unparalleled education and support services.
www.qscend.com

Pricing

Starting from
$10800/year
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, Spanish
QAlert screenshot: QAlert internal requestsQAlert OverviewQAlert screenshot: QAlert citizen self-serve portalQAlert screenshot: QAlert companion iPad application

QAlert reviews

Excellent
3

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  3.7
  4.3
  5.0
Rebecca Louden

QAlert for the City of Aspen

Used daily for less than 6 months
Reviewed 2019-10-03
Review Source: Capterra

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.

Pros
I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.

Cons
The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time.

Response from QScend Technologies


We appreciate you taking the time to write this review! A representative will be reaching out to you to see if a few of the issues you're running into can be resolved! Thank you for your continued support of QAlert!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tatyana Carvajal

QAlert Review

Used daily for 1-2 years
Reviewed 2019-10-03
Review Source: Capterra

Pros
What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.

Cons
What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.

Response from QScend Technologies


Thank you for your continued support of QAlert, we appreciate you taking the time to write this review!

We believe some of the issues you are having can be fixed today through configuration - We will have a representative reach out to you shortly to discuss!



Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Wendy Urbanic

Quick Implementation

Used daily for 2+ years
Reviewed 2019-10-18
Review Source: Capterra

Great value! It has allowed us to expand our services and number of responders without additional costs.

Pros
How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.

Cons
You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.

Response from QScend Technologies


We appreciate you taking the time to write this review! Thank you for your continued support of QAlert!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hannah Melton

Review

Used daily for 6-12 months
Reviewed 2019-10-11
Review Source: Capterra

Pros
Easy to make changes to request types and routes and great customer service.

Cons
Reporting Features need to be more robust

Response from QScend Technologies


Thank you for your continued support of QAlert!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Paul Allena

Amazing Government CRM Software

Used daily for 2+ years
Reviewed 2019-10-05
Review Source: Capterra

As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time.

Pros
Ease of use, EXCELLENT customer support. Training Department.

Cons
There is really nothing that comes to mind as a con.

Response from QScend Technologies


Thank you for your continued support of QAlert!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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QAlert pricing

Starting from
$10800/year
Pricing options
Subscription
View Pricing Plans

Pricing is based on the population of the served government. Contact QScend for more information on pricing.

QAlert features

API
Automatic Notifications
Case Management
Customizable Reporting
Geographic Maps
Self Service Portal
Work Order Management

Activity Dashboard (14 other apps)
Activity Tracking (13 other apps)
Billing & Invoicing (12 other apps)
Calendar Management (11 other apps)
Custom Forms (12 other apps)
Data Import/Export (12 other apps)
Document Management (13 other apps)
Equipment Tracking (11 other apps)
Inventory Management (12 other apps)
Records Management (11 other apps)
Reporting & Statistics (17 other apps)
Third Party Integration (12 other apps)
Workflow Management (14 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for QAlert

Key features of QAlert

  • 311 Call Center Screen
  • Code Enforcement
  • Companion iPad App
  • Complaint Management
  • Custom Mobile App
  • Knowledge Base
  • Multi-Channel Intake
  • Online Citizen Service Request Portal
  • Robust Reporting
  • Service Request Management
  • Twitter Integration
View All Features

Benefits

- Intuitive CRM Interface: QAlert web-based software allows users to easily accomplish every task using one complete solution.

- Resident Self-Serve Portal: Allow residents to submit a request, check the status of an existing request, or browse the knowledge-base right from a branded portal.

- Robust Reporting: Interactive reporting dashboards allow staff to use reports to identify trends and make educated decisions.

- Automated Notifications: QAlert makes it easy for everyone to stay in the loop through automated routing, escalations and notifications.

- Companion iPad App: Eliminate paperwork, increase efficiency, and shorten response times with the QAlert Mobile iPad app for field staff.