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QAlert

Citizen request management solution for local & county gov

QAlert - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is QAlert?

QAlert is a web-based enterprise citizen request management (CRM) solution used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Used by over 300 clients nation-wide to improve citizen service, increase efficiency, re-engineer processes, and measure performance.

Complete with components for staff and citizens to facilitate issue resolution and promote citizen engagement, QAlert is utilized in local and county government offices serving as few as 1,700 citizens and in as many as 2 million. Pricing is based on population and our clients are never charged for updates to the software. QAlert supports requests submitted via phone call, app, email, web, tweet, or text, clients are able to customize QAlert to meet the needs of their citizen service initiatives.

Since 1998, we have worked hard to earn and maintain our strong reputation for successful, affordable, and timely implementations. We continually add new features and update our software at least twice a year. By listening to our customers, we can also incorporate their most dynamic and beneficial ideas - all while offering unparalleled education and support services.

Benefits of using QAlert

- Intuitive CRM Interface: QAlert web-based software allows users to easily accomplish every task using one complete solution.

- Resident Self-Serve Portal: Allow residents to submit a request, check the status of an existing request, or browse the knowledge-base right from a branded portal.

- Robust Reporting: Interactive reporting dashboards allow staff to use reports to identify trends and make educated decisions.

- Automated Notifications: QAlert makes it easy for everyone to stay in the loop through automated routing, escalations and notifications.

- Companion iPad App: Eliminate paperwork, increase efficiency, and shorten response times with the QAlert Mobile iPad app for field staff.

Starting from

10800

Per year

Alternatives with better value for money

QAlert's features

Features rating:

3.7

(6)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Assignment Management

(0)

Case Management

(0)

Compliance Management

(0)

Customer Complaint Tracking

(0)

Customer Database

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Customizable Reports

(0)

Dashboard

(0)

Feedback Management

(0)

Forms Management

(0)

Historical Reporting

(0)

Incident Management

(0)

Issue Auditing

(0)

Issue Management

(0)

Issue Scheduling

(0)

Issue Tracking

(0)

Knowledge Base Management

(0)

Mobile Access

(0)

Multi-Channel Communication

(0)

Prioritization

(0)

Quality Assurance

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Recurring Issues

(0)

Routing

(0)

Self Service Portal

(0)

Service Level Agreement (SLA) Management

(0)

Service Request Management

(0)

Social Media Monitoring

(0)

Survey/Poll Management

(0)

Task Management

(0)

Work Order Management

(0)

QAlert alternatives

QAlert

4.5

(6)

Starting from

10800

Per year

Free trial

Free version

Ease of Use

4.3

Features

3.7

Value for Money

4.8

Customer Support

5.0

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

HubSpot Service Hub

4.4

(170)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

QAlert pricing

Value for money:

4.8

Starting from

10800

Per year

Pricing details

Subscription

Free trial

Free plan

Pricing range

QAlert integrations (5)

Top integrations

Cartegraph Asset Management

Trimble Cityworks

eFeedback Manager for Public Agencies

Citizenserve

VUEWorks

QAlert support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Phone Support

Email/Help Desk

Knowledge Base

Training options

Webinars

In Person

Documentation

Videos

Live Online

QAlert reviews

Overall rating

4.5

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.17/10

Rating distribution

Read all reviews

QAlert FAQs

Q. What type of pricing plans does QAlert offer?

QAlert has the following pricing plans:
Starting from: $10800.00/year
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of QAlert?

QAlert has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does QAlert support?

QAlert supports the following languages:
Spanish, English

Q. Does QAlert support mobile devices?

QAlert supports the following devices:
Android, iPad, iPhone

Q. Does QAlert offer an API?

Yes, QAlert has an API available for use.

Q. What other apps does QAlert integrate with?

QAlert integrates with the following applications:
Trimble Cityworks, eFeedback Manager for Public Agencies, VUEWorks, Citizenserve

Q. What level of support does QAlert offer?

QAlert offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base

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