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QAlert Logo

QAlert

Citizen request management solution for local & county gov

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(1)

QAlert Pricing, Features, Reviews and Alternatives

QAlert FAQs

Q. What type of pricing plans does QAlert offer?

QAlert has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of QAlert?

QAlert has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does QAlert support?

QAlert supports the following languages:
Spanish, English

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Q. Does QAlert support mobile devices?

QAlert supports the following devices:
Android, iPad, iPhone

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Q. Does QAlert offer an API?

Yes, QAlert has an API available for use.

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Q. What other apps does QAlert integrate with?

QAlert integrates with the following applications:
Cityworks, eFeedback Manager for Public Agencies, VUEWorks, CitizenServe

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Q. What level of support does QAlert offer?

QAlert offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base

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QAlert product overview

What is QAlert?

QAlert is a web-based enterprise citizen request management (CRM) solution used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Used by over 300 clients nation-wide to improve citizen service, increase efficiency, re-engineer processes, and measure performance.

Key benefits of using QAlert

- Intuitive CRM Interface: QAlert web-based software allows users to easily accomplish every task using one complete solution.

- Resident Self-Serve Portal: Allow residents to submit a request, check the status of an existing request, or browse the knowledge-base right from a branded portal.

- Robust Reporting: Interactive reporting dashboards allow staff to use reports to identify trends and make educated decisions.

- Automated Notifications: QAlert makes it easy for everyone to stay in the loop through automated routing, escalations and notifications.

- Companion iPad App: Eliminate paperwork, increase efficiency, and shorten response times with the QAlert Mobile iPad app for field staff.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk
Knowledge Base

Training options

Webinars
In Person
Documentation
Videos
Live Online

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QAlert pricing information

Value for money

4.8

/5

6

Starting from

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No pricing info

Pricing options

Free plan
Subscription
Free trial
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Value for money contenders

QAlert features

Functionality

3.7

/5

6

Total features

38

6 categories

Most valued features by users

Self Service Portal
Compliance Management
API
Customizable Reports
Alerts/Notifications
Work Order Management
Task Management
Alerts/Escalation

Functionality contenders

QAlert users reviews

Overall Rating

4.5

/5

6

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

3

3

0

0

0

Overall rating contenders

RL
AvatarImg

Rebecca L.

Government Administration, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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QAlert for the City of Aspen

Reviewed 3 years ago

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.

Pros

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.

Cons

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that...

Vendor response

We appreciate you taking the time to write this review! A representative will be reaching out to you to see if a few of the issues you're running into can be resolved! Thank you for your continued support of QAlert!

TC
AvatarImg

Tatyana C.

Public Relations and Communications, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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QAlert Review

Reviewed 3 years ago
Pros

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.

Cons

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.

Vendor response

Thank you for your continued support of QAlert, we appreciate you taking the time to write this review! We believe some of the issues you are having can be fixed today through configuration - We will have a representative reach out to you shortly to discuss!

HM
AvatarImg

Hannah M.

Government Administration, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review

Reviewed 3 years ago
Pros

Easy to make changes to request types and routes and great customer service.

Cons

Reporting Features need to be more robust

Vendor response

Thank you for your continued support of QAlert!

WU
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Wendy U.

Government Administration, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick Implementation

Reviewed 3 years ago

Great value! It has allowed us to expand our services and number of responders without additional costs.

Pros

How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.

Cons

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.

Vendor response

We appreciate you taking the time to write this review! Thank you for your continued support of QAlert!

PA
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Paul A.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Government CRM Software

Reviewed 3 years ago

As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time.

Pros

Ease of use, EXCELLENT customer support. Training Department.

Cons

There is really nothing that comes to mind as a con.

Vendor response

Thank you for your continued support of QAlert!

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