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QAlert Pricing, Features, Reviews and Alternatives
QAlert FAQs
QAlert product overview
What is QAlert?
QAlert is a web-based enterprise citizen request management (CRM) solution used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Used by over 300 clients nation-wide to improve citizen service, increase efficiency, re-engineer processes, and measure performance.
Key benefits of using QAlert
- Resident Self-Serve Portal: Allow residents to submit a request, check the status of an existing request, or browse the knowledge-base right from a branded portal.
- Robust Reporting: Interactive reporting dashboards allow staff to use reports to identify trends and make educated decisions.
- Automated Notifications: QAlert makes it easy for everyone to stay in the loop through automated routing, escalations and notifications.
- Companion iPad App: Eliminate paperwork, increase efficiency, and shorten response times with the QAlert Mobile iPad app for field staff.
Typical customers
Platforms supported
Support options
Training options
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QAlert
Starting from
No pricing info
Starting from
14.99
/user
Per month
QAlert pricing information
Value for money
4.8
/5
6
Starting from
No pricing info
Pricing options
Value for money contenders
QAlert features
Functionality
3.7
/5
6
Total features
38
6 categories
Most valued features by users
Functionality contenders
QAlert users reviews
Overall Rating
4.5
/5
6
Positive reviews
100
%
Overall rating contenders
Rebecca L.
Government Administration, 201-500 employees
Used daily for less than 6 months
Review source
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We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.
I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.
The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that...
We appreciate you taking the time to write this review! A representative will be reaching out to you to see if a few of the issues you're running into can be resolved! Thank you for your continued support of QAlert!
Tatyana C.
Public Relations and Communications, 1,001-5,000 employees
Used daily for 1-2 years
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What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.
What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.
Thank you for your continued support of QAlert, we appreciate you taking the time to write this review! We believe some of the issues you are having can be fixed today through configuration - We will have a representative reach out to you shortly to discuss!
Hannah M.
Government Administration, 1,001-5,000 employees
Used daily for 6-12 months
Review source
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Easy to make changes to request types and routes and great customer service.
Reporting Features need to be more robust
Thank you for your continued support of QAlert!
Wendy U.
Government Administration, 11-50 employees
Used daily for 2+ years
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Great value! It has allowed us to expand our services and number of responders without additional costs.
How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.
You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.
We appreciate you taking the time to write this review! Thank you for your continued support of QAlert!
Paul A.
Government Administration, 51-200 employees
Used daily for 2+ years
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As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time.
Ease of use, EXCELLENT customer support. Training Department.
There is really nothing that comes to mind as a con.
Thank you for your continued support of QAlert!
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