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Relay
AI-Native Help Desk Software
Table of Contents
Relay - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: October 2026
Relay overview
What is Relay?
Relay is an AI-native help desk platform for startups, SaaS companies, and growing support teams. It brings customer conversations from multiple channels into a smart inbox, uses AI to route and prioritize work, and keeps customer profiles, interaction history, and context together. Teams can build a self-service knowledge base, configure workflow automations and rules, use macros and templates, monitor service levels, connect third-party tools, and review analytics and reporting dashboards. Relay gives smaller teams modern support operations without the overhead and complexity of legacy enterprise suites.
Starting price
per month
Alternatives
with better value for money
Do you work for Relay? Manage this product listing
Relay’s user interface
Relay reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0/10
5
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1
0
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Relay's key features
Most critical features, based on insights from Relay users:
All Relay features
Relay alternatives
Relay
Starting from
19
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Freshservice
Starting from
19
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Relay pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Unlimited Users
- Unlimited Everything
- Custom Integrations
- Dedicated Support
- 99.9% SLA Guarantee
- Custom Contracts
- Unlimited Storage
- Onboarding Included
- Real-Time Collaboration
- Rich Text Editor
- File Attachments
- Event Sourcing
- Rate Limiting
User opinions about Relay price and value
Value for money rating:
Relay support options
Typical customers
Platforms supported
Support options
Training options
Relay FAQs
Relay has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What level of support does Relay offer?
Relay offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat