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Sela
Shared inbox and AI for customer service teams
Table of Contents
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Sela - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
Sela overview
What is Sela?
Sela combines a multichannel shared inbox with customer records, tasks, appointments, and optional AI assistance. Service businesses can manage WhatsApp, Instagram, Facebook Messenger, web chat, email, and voice conversations from one workspace.
Agents can assign conversations, add internal notes, use saved replies, and retain customer context across handoffs. Customer records connect the conversation to follow-up work, while routing and workflow automation help teams organize incoming requests and repetitive steps.
The AI assistant draws on business knowledge supplied by the team and can transfer conversations to human agents. Teams can use Sela with manual replies, AI assistance, or a combination of both.
Arabic and English interfaces include support for right-to-left layouts. Role-based permissions and activity records help teams manage access and review work. API and webhook options support connections with other business systems.
Starting price
per month
Alternatives
with better value for money
Sela’s user interface
Sela's key features
Most critical features, based on insights from Sela users:
All Sela features
Sela alternatives
Sela
Starting from
5
Per month
LiveAgent
Starting from
15
/user
Per month
Freshdesk
Starting from
19
/user
Per month
HelpDesk
Starting from
29
/user
Per month
Sela pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Contact vendor for more details
User opinions about Sela price and value
Value for money rating:
Sela integrations (4)
Top integrations
Sela support options
Typical customers
Platforms supported
Support options
Training options
Sela FAQs
Sela has the following typical customers:
Small Business, Mid-size Business
These products have better value for money
Q. What level of support does Sela offer?
Sela offers the following support options:
Chat, Email/Help Desk, Knowledge Base, 24/7 (Live rep)