SendSeven - 2026 Pricing, Features, Reviews & Alternatives

SendSeven is an omnichannel customer messaging platform. Seven conversational channels run in one shared team inbox: WhatsApp, SMS, email, Instagram, Facebook Messenger, live chat and Telegram. Browser push is the eighth channel, outbound only, for campaigns and REST API sends. On top sit a no-code automation layer, an AI layer and a REST API.

Core functions

• Shared team inbox: assignments, internal notes, tags, saved custom inboxes with channel, tag and custom-field rules, contact profiles with cross-channel history, custom fields, automatic duplicate merging and snooze (custom inboxes from the Professional plan)

• AI assistant with retrieval-augmented generation (RAG): answers from your own knowledge base built from crawled website content and your own FAQ and text sources, returns source citations, and escalates to a human agent below a configurable confidence threshold, with full conversation context

• Automatic conversation translation in 100+ languages, with per-contact language detection

• Visual Flow Builder: drag-and-drop automation with 10 node types, 10 triggers and 6 ready-made templates: send, wait, branch, condition, delay, tag, webhook, run AI assistant, knowledge-base query and approved WhatsApp template sends, with run-scoped variables and per-channel content

• Campaigns and newsletters across WhatsApp, email, SMS, Messenger, Telegram and browser push, with a drag-and-drop email builder that outputs clean, mobile-responsive HTML, a scheduler and a shared media gallery

• Subscriber and consent management: static, dynamic and newsletter lists, opt-in origin per subscription (widget, keyword, double opt-in, import, API, manual), automatic START/STOP keyword handling on WhatsApp, Telegram, Messenger, Instagram and SMS, double opt-in for email

• Analytics: message volume per channel, first-response and resolution times, opt-in and opt-out trends, delivery and cost, link-click tracking, team performance

• Data export: contacts to CSV and XLSX, full conversations as a branded PDF or a self-contained offline ZIP

WhatsApp Business API

Official Meta Business Partner. Message templates are synced from Meta and can be sent from campaigns, flows and the API, including outside the 24-hour window. Coexistence connects an existing WhatsApp number to the official Business API without migration. Number and app keep working in parallel. Instagram comment-to-DM automation and click-to-WhatsApp / click-to-Messenger / click-to-Instagram ad triggers are supported.

Integrations and API

Documented REST API and reliable webhooks with automatic retries for messages, contacts, conversations and channel events; Zapier and an official n8n community node; an MCP server so AI agents and assistants can work with conversations, contacts, campaigns, analytics and the knowledge base; an embeddable live-chat widget with mobile fullscreen; a browser push SDK for web notifications; an Android mobile app. Multi-tenant workspaces and a Tenants API (Professional and API Only) support agencies and multi-brand setups.

Security and compliance

GDPR-compliant, hosted in the EU (Frankfurt), data processing agreement included, 99.9% uptime SLA. Role-based access control with 78 granular scopes across 17 resources and 10 system roles, plus OIDC single sign-on. AI is opt-in and off by default, and the AI assistant identifies itself as AI at the start of a conversation with a disclosure text you edit per bot, in line with EU AI Act transparency (Art. 50).

Pricing

Fixed monthly plans with an included message bundle: Basic €49/month (2,500 messages), Professional €79/month (full AI and automation), Scale €199/month (10,000 messages), Enterprise €499/month (40,000 messages), then a transparent per-message rate. API Only from €9 per channel/month for developers. Unlimited users on every plan, all channels included, incoming messages always free, cancel monthly.

14-day free trial with 100 test messages, no credit card required.