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OpenText Service Management
IT service management and ticketing solution
Table of Contents
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OpenText Service Management - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
OpenText Service Management overview
What is OpenText Service Management?
Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience. It is built to enable rapid configurations, build-your-own apps, and seamless upgrades, making it easier for organizations to customize the software to meet their specific needs.
SMAX also integrates with other internal and external tools, including Jira, Google Cloud, AWS, Microsoft Teams, and more.
Starting price
per month
OpenText Service Management’s user interface
OpenText Service Management reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.00/10
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OpenText Service Management's features
OpenText Service Management alternatives
OpenText Service Management
Starting from
79
/user
Per month
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SysAid
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OpenText Service Management pricing
Value for money rating:
Starting from
79
/user
Per month
User opinions about OpenText Service Management price and value
Value for money rating:
OpenText Service Management integrations (9)
OpenText Service Management support options
Typical customers
Platforms supported
Support options
OpenText Service Management FAQs
OpenText Service Management has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does OpenText Service Management support?
OpenText Service Management supports the following languages:
English
Q. Does OpenText Service Management offer an API?
No, OpenText Service Management does not have an API available.
Q. What level of support does OpenText Service Management offer?
OpenText Service Management offers the following support options:
Chat, Phone Support, Email/Help Desk, Knowledge Base