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SmartITSM

Cloud-based IT service management and help desk software

Table of Contents

Is this product right for your business?

Find out with a

SmartITSM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

SmartITSM overview

What is SmartITSM?

SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform. Key features include incident management, service monitoring, and alerts/notifications.

The tool allows users to perform troubleshooting during service operations and monitor root cause analysis processes. SmartITSM enables managers to track asset lifecycle duration, create audit documents, and more.

Starting price

49per user /
per month

Alternatives

with better value for money

SmartITSM’s user interface

Ease of use rating:

4.6

(8)

SmartITSM reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.88/10

Rating distribution

SmartITSM's key features

Most critical features, based on insights from SmartITSM users:

Support ticket management

5.0

(3)

Knowledge base management

4.3

(3)

Alerts/Notifications

5.0

(3)

Service level agreement (sla) management

4.5

(2)

All SmartITSM features

Features rating:

4.5

(8)

Access controls/permissions

(0)

Activity dashboard

(0)

AI copilot

(0)

Alerts/Notifications

5.0

(3)

Approval workflow

(0)

Asset lifecycle management

(0)

Asset tracking

(0)

Audit management

(0)

Automated routing

5.0

(1)

Business process automation

(0)

Calendar management

(0)

Change management

(0)

Change planning

(0)

Change tracking

(0)

Chat/Messaging

(0)

CMDB

(0)

Compliance management

(0)

Configurable workflow

(0)

Configuration management

(0)

Contract/License management

(0)

Customizable branding

(0)

Customizable reports

(0)

Dashboard

(0)

Dashboard creation

(0)

Data import/export

(0)

Data visualization

(0)

Device auto discovery

5.0

(1)

Email management

5.0

(1)

Help desk management

(0)

Incident management

5.0

(2)

Incident reporting

4.5

(2)

Inventory management

5.0

(1)

Issue management

(0)

IT asset management

4.0

(1)

IT incident management

(0)

IT reporting

(0)

IT risk management

(0)

Knowledge base management

4.3

(3)

Knowledge management

(0)

License management

(0)

Lifecycle management

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Language

(0)

Performance monitoring

(0)

Prioritization

4.5

(2)

Problem management

(0)

Real-Time chat

(0)

Real-Time monitoring

5.0

(1)

Real-Time notifications

(0)

Relationship mapping

(0)

Release & deployment

(0)

Release management

(0)

Reporting/Analytics

3.5

(2)

Reporting & statistics

(0)

Risk assessment

(0)

Role-Based permissions

(0)

Scheduled/Automated reports

(0)

Self service portal

(0)

Service catalog

(0)

Service level agreement (sla) management

4.5

(2)

Service request management

(0)

Status tracking

(0)

Support ticket management

5.0

(3)

Support ticket tracking

5.0

(2)

Task management

(0)

Text editing

(0)

Third-Party integrations

(0)

Ticket management

5.0

(3)

Workflow management

4.5

(2)

SmartITSM alternatives

SmartITSM

4.6

(8)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.6

Customer Support

5.0

Iru

4.9

(479)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.9

Features

4.6

Value for Money

4.6

Customer Support

4.9

ACMP Suite

4.5

(173)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.5

Value for Money

4.2

Customer Support

4.8

PDQ Deploy & Inventory

4.8

(341)

learn more

Starting from

1402.5

Per year

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.8

Customer Support

4.8

SmartITSM pricing

Value for money rating:

4.6

(8)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about SmartITSM price and value

Value for money rating:

4.6

(8)

SmartITSM integrations (6)

Integrations rated by users

We looked at 8 user reviews to identify which products are mentioned as SmartITSM integrations and how users feel about them.

theGuard

Integration rating: 5.0 (3)

“Erfassung der gesamten IT-Landschaft (Switche, Router, etc.) via SNMP. Integration von Windows Servern via WMI.”

Josef G.

Configuration Manager - External Consulting

Microsoft SQL Server

Integration rating: 4.0 (1)

“Critical business based applications requiring 100% uptime.”

“Easy integration to pull data sets I need.”

Ben S.

Infrastructure Architect

1/2

vCenter Server

Integration rating: 4.0 (1)

vSphere

Integration rating: 4.0 (1)

“Critical business based applications requiring 100% uptime.”

Ben S.

Infrastructure Architect

SOTI MobiControl

Integration rating: 5.0 (1)

“Integration von Stapler-Scannern.”

Josef G.

Configuration Manager - External Consulting

Confluence

Integration rating: 4.0 (1)

SmartITSM support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Training options

Live Online

Webinars

Documentation

Videos

SmartITSM FAQs

Related categories

ITSM

Help Desk

Configuration Management Tools