Swavo - 2026 Pricing, Features, Reviews & Alternatives

Swavo is AI software for small service businesses in Italy: car workshops, plumbers and heating technicians, electricians, hair and beauty salons, medical and dental practices, vets and restaurants.

Channels: Giulia, Swavo's AI assistant, answers 24/7 in Italian on WhatsApp Business (same number, coexistence with the WhatsApp Business app), in the website chat and voice widget and, from the Start plan, on a dedicated phone number to which you divert your business line.

Functions: appointment booking with the services and durations you set; service requests and tickets for technicians; table bookings and take-away orders for restaurants; answers from your price list and notes; hand-over to the owner when a person is needed. From the Pro plan: outbound calls, missed-call recovery, proactive WhatsApp messages (confirmations, reminders, recalls), REST API and webhooks. Suite plan: five calls at the same time, multiple locations, online payments, AI scoring of call quality and customer mood.

Portal: customers, calendar, tickets and full history of calls and messages in one place.

Integrations: Google Calendar, Microsoft Outlook, WhatsApp Business, Stripe; Zapier and Make through the API from the Pro plan.

Setup: guided by AI and free. At sign-up you describe your business in your own words and Swavo's setup assistant prepares Giulia for your trade; you test her before confirming.

Pricing model: Free plan with no monthly fee and no credit card (€10 starting credit, pay per use). Start, Pro and Suite are prepaid: the monthly fee returns as credit spent per voice minute and per message, with no surprise costs.

Data and privacy: data hosted in the European Union; some AI, voice and payment providers also process data outside the EU with GDPR safeguards, listed publicly in the Swavo subprocessors page.

Language: Italian only.