VacayOps - 2026 Pricing, Features, Reviews & Alternatives

VacayOps is a vacation rental property management system (PMS) and operations platform built on a single data model. Reservations, channels, guest messaging, field operations, owner accounting, CRM, website and AI share one live record, so data never has to be synced between separate tools. It was designed by an active vacation rental operator and is used by property managers, owners and cleaning and maintenance providers.

CORE FUNCTIONS

- PMS: reservations, unified calendar, rates and availability, minimum stays, orphan-night handling and built-in rate rules (seasons, day-of-week, last-minute windows, cost floor)

- Channel management: direct connections to Airbnb, Vrbo, Booking.com, Expedia, Google Vacation Rentals and Hopper. A booking on any channel closes those dates everywhere.

- Direct booking website: drag-and-drop page editor, booking engine, SEO tools, blog and multi-market routing, with no booking commission

- Field operations: housekeeping auto-scheduled from checkouts, inspections, maintenance work orders, parts and inventory, linen tracking, photo checklists, routing, task bundling and time clock

- Communications: unified inbox for SMS, email and live chat, plus a full VoIP business phone system with call trees, number porting, voicemail-to-email and recorded, searchable calls

- Accounting: month close, owner statements, bank matching, accountant access, two-way QuickBooks sync, and trust accounting with three-way reconciliation on the Full Platform

- Sales CRM: owner acquisition pipeline, contact management, AI revenue estimator, digital agreements and onboarding workflows

- Portals: owner portal for statements, invoices and approvals; guest portal for the stay

- Reporting and command center: configurable dashboards, KPI tiles, per-property P&L, booking pace, revenue forecasting, cost-to-serve and anomaly detection

- Smart devices: per-reservation door codes, thermostat setbacks at checkout and device health monitoring, with no proprietary hub hardware

- Email marketing: campaigns, audiences, guest WiFi email capture and repeat-guest offers

AI AND AUTOMATION

VacayOps is AI-native. Because messages, tasks and financials live in one data model, the AI acts on full operational context instead of a single inbox. Gina, the built-in assistant, drafts guest replies that learn your voice, detects guest issues, scores property health, delivers a morning briefing and escalates when unsure. The no-code automation engine supports 30+ triggers (bookings, check-in and checkout dates, tasks, forms, CRM and operational signals), if/then branching on fields like party size, booking source or task type, and a full run log of succeeded, failed and skipped steps. Workflows can be written in plain English and are saved as drafts for review before they run. No Zapier or per-task fees.

INTEGRATIONS

Airbnb, Vrbo, Booking.com, Expedia, Google Vacation Rentals, Hopper and dozens more listing sites; Stripe; QuickBooks; PriceLabs (native, for market-data pricing); Google; Microsoft; Slack and Microsoft Teams.

PLATFORM AND SECURITY

- Multi-tenant architecture with tenant data isolation

- Role-based access control for staff, owners, vendors and accountants

- Unlimited users at no per-seat cost

- Browser-based on any device; installs to the home screen like an app. Android app on Google Play, iPhone app coming soon.

MIGRATION

The built-in Migration Center imports exports from your current system, previews every change before saving, runs in parallel with your old PMS, reconciles each booking and cuts over on your chosen date after specialist review. Onboarding, setup, configuration and training are included.

PRICING

Per property, with no seat fees, booking commission, setup fee or contract. Phone lines and smart devices are optional add-ons. 14-day free trial, month to month with 30 days' notice. US-based support.