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Top Rated Contact Center Quality Assurance Software with Knowledge base management - Page 2

Last updated: September 2026

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37 software options

ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

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Rezo logo

Data-first Contact Center powered by Autonomous Agents

Transform customer experience for enterprises with APIs and multiply agent productivity, and operationalize real-time intelligence.

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Freshcaller logo

Modern Phone System for customer support & sales

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

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Verint Workforce Engagement logo

Workforce engagement software

Verint Workforce Engagement delivers an intuitive and user-friendly cloud solution to businesses of all sizes

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RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

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Bright Pattern logo

Cloud Contact Center Software with Embedded AI

Leading global provider of AI-powered omnichannel cloud contact center software.

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Zingtree logo

Build interactive decision trees that guide your teams.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

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Omni-Channel Customer Quality Assurance logo

Cloud-based omni-channel call QA for regulated sectors

Cloud-based AI quality assurance platform auditing all business calls with LLM-driven transcription and real-time coaching.

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Natterbox logo

The Voice Experts for Salesforce

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations.

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GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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Score AI logo

AI quality assurance and training platform for CX teams

Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

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Dixa logo

Conversational Customer Service Software

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features.

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