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IT Ticketing Systems
Page 4

IT Ticketing Systems Software for Mac - Page 4

Last updated: March 2026

All apps

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Features

Support Ticket Management(53)

Reporting/Analytics(81)

Task Management(69)

Alerts/Notifications(64)

Knowledge Base Management(57)

Integrated with

QuickBooks Online(11)

QuickBooks Online Advanced(13)

Microsoft Outlook(31)

Google Calendar(20)

Adobe Commerce(11)

Pricing model

Free(16)

Open Source(7)

Free Trial(74)

One Time License(3)

Subscription(75)

Devices supported

Mac

iPad(67)

Android(68)

Linux(67)

Web-based(88)

iPhone(72)

Windows(89)

Organization types

Small Business(85)

Non Profit(72)

Large Enterprises(80)

Public Administrations(48)

Freelancers(51)

Mid Size Business(85)

User rating

All Reviews

& up

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89 software options

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SimplyDesk

4.5

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Simple, Complete & Reliable

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SimplyDesk is an IT ticketing system with multichannel support, SLA automation, asset linking, and performance dashboards. Improve response times, streamline workflows, and centralize incident management. SaaS or on-premise, with expert support included.

Dezide

4.2

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Interactive Troubleshooting Guides

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A technical interactive troubleshooting guide platform that transforms how companies reduce troubleshooting time, fixes issues on the first visit, transfers skills and reduce training time of new employees.

RADAR CRM

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The full workflow lifecycle CRM at a small business price.

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RADAR CRM is an affordable, full workflow lifecycle (from lead to invoice management) platform, which is fully automated and heavily customizable to your unique processes.

SpiceX

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Integration Platform as a Service for contact centers

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SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

Business Manager Enterprise (BME)

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Complete Business Management solution (CRM, ERP, MRP, WHM)

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BME allows companies to manage all aspects of their business from prospect first contact to invoice. Supply chain, inventory, and warehousing, along with Human Resources, Project Management, Asset and Service Management, plus much more..

Read more about Business Manager Enterprise (BME)

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

VIZOR IT Asset Management

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITIL Certified IT Service and Asset Management Solution

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VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered

Brand Embassy

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Social Customer Service Software

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Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.

Helpdesk 365

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SharePoint IT Ticketing System for Microsoft 365

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Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Maple CRM

3.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based customer relationship management (CRM) solution

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Maple CRM is a cloud-based customer relationship management (CRM) solution that helps businesses manage leads, sales, and service processes from within a unified platform. It allows users to automate business workflow, handle tasks, and track invoices as well as payments. Sales teams can handle inquiries, build quotations, generate reports, and manage clients.

Flexera SaaS Manager

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SaaS usage tracking and management

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Flexera SaaS Manager is a SaaS usage, spend & vendor management platform that helps businesses manage their SaaS app subscriptions and track any unused, underused or abandoned licenses. The software also includes automated reports, single sign-on (SSO) integrations, renewals management, and more.

eGain AI Knowledge Hub

(0)

#1 Knowledge Management System - Top-rated by Gartner

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eGain Knowledge Hub, powered by AI, ML, and Analytics, is a knowledge management solution for the digital-first, remote-first era

Second CRM

(0)

Making Businesses Profitable

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Cloud based easy to use software to improve customer relationships, increase sales and much more.

DeskDay

(0)

Conversational service automation for MSPs

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DeskDay is a conversational service automation platform for MSPs that delivers chat-based ticketing, project management, timesheets, billing, quality assurance, IT support, and reporting features to optimize customer service, operations, and profitability.