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Crazy Egg vs Hotjar Comparison (2026)

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Crazy Egg logo

Crazy Egg

Hotjar logo

Hotjar

Overview

Heatmaps. Scrollmaps. Clickmaps. Referral Maps. Quick, visual understanding of how your audience is experiencing your website and application.

Understand the "why" behind your numbers. Hotjar is all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

24

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

40

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

87

5

4

3

2

1

47

33

5

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
67%
would recommend this app

4.6

545

5

4

3

2

1

367

160

15

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

Pros

“We wouldn't want you to lose this valuable information."”
Verified reviewer profile picture

Luke K.

Founder

“Crazy Egg allows me to split test our pages to see which ones are performing better.”
RC

Ripon C.

IT Executive

“It is very useful for finding the In page analytics .Snapshots can be taken easily also.”
AT

Atour T.

Analyst

Pros

“We have gained much better insights about customer behaviour, identifying web friction points, and enhancing lead generation and retention strategies.”
Verified reviewer profile picture

Peter C.

Regional Director of Business Development

“This gives even a beginner a quick idea as to what is and isn’t working on their sight and possible ‘sticking points’. But there is the ability to drill down further.”
OQ

Orion Q.

Head of Marketing

“the most important to me, when launching mvp version of a web based application was: top pages and recordings from them; top console errors; av. session duration; top exit pages (to see when users drop off)”
BJ

Bartosz J.

Head of Technology

Cons

“They put you on a trial and have designed the UI deliberately to hide that you'll immediately be paying for the annual plan as much as possible (/mo is in bold, *billed annually is written small down below), they don't notify you when your trial is about to end and if you try to cancel your trial as soon as you sign up they'll end your trial as well.”
AK

Ata K.

SEO

“It doesn't work for its primary purpose. When variations are made, the end-user sees the page load as Variation #1, then a second or two later it swaps over to Variation #2.”
MB

Mike B.

AB Tester

“Its extremely confusing and disruptive to the user experience and negates the results of any testing you might perform.”
MB

Mike B.

AB Tester

Cons

“We were disappointed when their pricing model changed to require more investment to cover the same number of domains.”
Verified reviewer profile picture

Sarah F.

Marketing Technologist

“Screen recording is not perfect, many of our dom interactions were not recorded leading to us identify them as bugs.”
BG

Bharat G.

VP, Enginnering

“The cost is way too high to scale up for an enterprise company.”
Verified reviewer profile picture

Sarah F.

Marketing Technologist

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features64
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Annotations
  • Assessment Management
  • Audience Targeting
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Analytics
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Campaign Tracking
  • Charting
  • Click Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Demographic Data
  • Drag & Drop
  • Dynamic Content
  • Element Analytics
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Geotargeting
  • Goal Setting/Tracking
  • Heatmaps
  • Interactive Reports
  • Issue Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Mobile Survey
  • Moderated Usability Testing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Site Management
  • Multivariate Testing
  • NPS Survey Structure
  • Negative Feedback Management
  • Pageview Tracking
  • Performance Metrics
  • Problem Area Alerts
  • Project Management
  • Prototype Creation
  • Qualitative Comparative Analysis
  • Quantitative Metrics
  • Question Branching
  • Question Library
  • Radial Mapping
  • Randomization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Activity Recording
  • Scroll Maps
  • Search/Filter
  • Sentiment Analysis
  • Session Recording
  • Single Sign On
  • Site Intercept Survey
  • Site Search Tracking
  • Skip Logic
  • Software Testing Management
  • Split Testing
  • Statistical Analysis
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Third-Party Integrations
  • Time on Site Tracking
  • Trend Analysis
  • URL Customization
  • Usability Testing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Video Support
  • Video recording/Transcriptions
  • Visitor Tracking
  • Visual Analytics
  • Visual Editor
  • Visualization
  • Web Traffic Reporting
  • Website Analytics
  • Widgets
  • Workflow Management
  • Total features108
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Annotations
  • Assessment Management
  • Audience Targeting
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Analytics
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Campaign Tracking
  • Charting
  • Click Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Demographic Data
  • Drag & Drop
  • Dynamic Content
  • Element Analytics
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Geotargeting
  • Goal Setting/Tracking
  • Heatmaps
  • Interactive Reports
  • Issue Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Mobile Survey
  • Moderated Usability Testing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Site Management
  • Multivariate Testing
  • NPS Survey Structure
  • Negative Feedback Management
  • Pageview Tracking
  • Performance Metrics
  • Problem Area Alerts
  • Project Management
  • Prototype Creation
  • Qualitative Comparative Analysis
  • Quantitative Metrics
  • Question Branching
  • Question Library
  • Radial Mapping
  • Randomization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Activity Recording
  • Scroll Maps
  • Search/Filter
  • Sentiment Analysis
  • Session Recording
  • Single Sign On
  • Site Intercept Survey
  • Site Search Tracking
  • Skip Logic
  • Software Testing Management
  • Split Testing
  • Statistical Analysis
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Third-Party Integrations
  • Time on Site Tracking
  • Trend Analysis
  • URL Customization
  • Usability Testing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Video Support
  • Video recording/Transcriptions
  • Visitor Tracking
  • Visual Analytics
  • Visual Editor
  • Visualization
  • Web Traffic Reporting
  • Website Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations3
  • AB Tasty
  • AWeber
  • Aha!
  • Airtable
  • Amplitude
  • Appcues
  • Asana
  • Basecamp
  • BigCommerce
  • ClickFunnels
  • ClickUp
  • Contentsquare
  • Drip
  • Drupal
  • Firebase
  • Freshdesk
  • Freshpaint
  • Gmail
  • Google Analytics 360
  • Google Drive
  • HelpDocs
  • HubSpot CRM
  • HubSpot Content Hub
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Instapage
  • Jira
  • Joomla
  • Kajabi
  • Kameleoon
  • Kartra
  • Kissmetrics
  • Kit
  • Leadpages
  • Linear
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • Miro
  • Mixpanel
  • MySQL
  • Omniconvert
  • OneDrive
  • Pipedrive
  • Podio
  • PrestaShop
  • Productboard
  • QuickSilk
  • RudderStack
  • Salesforce Marketing Cloud Account Engagement
  • Segment
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Tealium Customer Data Hub
  • Todoist
  • Tray.io
  • Trello
  • Trustpilot
  • Unbounce
  • Webflow
  • Weebly
  • Wix
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk Suite
  • Total integrations67
  • AB Tasty
  • AWeber
  • Aha!
  • Airtable
  • Amplitude
  • Appcues
  • Asana
  • Basecamp
  • BigCommerce
  • ClickFunnels
  • ClickUp
  • Contentsquare
  • Drip
  • Drupal
  • Firebase
  • Freshdesk
  • Freshpaint
  • Gmail
  • Google Analytics 360
  • Google Drive
  • HelpDocs
  • HubSpot CRM
  • HubSpot Content Hub
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Instapage
  • Jira
  • Joomla
  • Kajabi
  • Kameleoon
  • Kartra
  • Kissmetrics
  • Kit
  • Leadpages
  • Linear
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • Miro
  • Mixpanel
  • MySQL
  • Omniconvert
  • OneDrive
  • Pipedrive
  • Podio
  • PrestaShop
  • Productboard
  • QuickSilk
  • RudderStack
  • Salesforce Marketing Cloud Account Engagement
  • Segment
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Tealium Customer Data Hub
  • Todoist
  • Tray.io
  • Trello
  • Trustpilot
  • Unbounce
  • Webflow
  • Weebly
  • Wix
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk Suite