Crazy Egg Pricing, Features, Reviews & Comparison of Alternatives

Crazy Egg

Make the Most of Every Website Visitor.

4.5/5 (64 reviews)

Crazy Egg overview

What is Crazy Egg?

Crazy Egg combines four tools:

Heatmap - A picture of where people clicked on your site. It let's you see what is hot and what is not.

Confetti - Find out where people click and and what brings them there.

Scrolllmap - Shows how far down people are scrolling, so you know at what point people leave the page.

Overlay - Learn more about each element on your page.
www.crazyegg.com

Pricing

Starting from
$108/year
Pricing options
Subscription
Free trial
 
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English
Crazy Egg screenshotCrazy Egg screenshotCrazy Egg screenshotCrazy Egg screenshotCrazy Egg screenshot

Crazy Egg reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.4
  4.5
  4.1
Joshua Titsworth

Crazy Egg nails user experiance

Used weekly for 1-2 years
Reviewed 2019-05-04
Review Source: Capterra

Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site.

Pros
The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert.

Cons
There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Andrew Montgomery

Great product but better for the price for a small-mid sized business

Used daily for 1-2 years
Reviewed 2020-03-17
Review Source: Capterra

Bottom line Crazy Egg allows you to make informed decisions to increase conversion and enhance the user experience on your website. If there were no other similar products I would have no issue continuing to use Crazy Egg even with the cons of the product.

Pros
Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website. Crazy Egg was the first paid product I used for heat mapping, scroll, click data etc. It served me well and is a must have tool in the marketing tech stack.

Cons
I didn't like to have to set up the pages to track in Crazy Egg vs. other products that allowed you to look at any page without setting them up. As a small-mid sized business budget also became a reason for switching away from Crazy Egg with other competitive products that delivered the same or better experience at less cost as we scaled. I would still use Crazy Egg in a heart beat but have moved on for competitive products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nathan Shaw

It works...

Used weekly for less than 6 months
Reviewed 2019-02-16
Review Source: Capterra

Pros
Easy ti integrates with external applications. A simple way to visualize clicks on your website.

Cons
Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.

Response from Crazy Egg


Hello Nathan!

Thanks for the feedback. We're confused by the commentary though which say:
1) We have much more than heatmapping. Actually, our toolset is quite robust and competitive with 5 different maps (heat, scroll, attention, list, overlay), User Recordings, A/B Testing (one of the only tools on the market with both maps and A/B Testing), and a WYSIWYG Editor.
2) Limited Visualizations. Our entire product is built on visualizations. We also go a step further than just onsite visualizations based on how we let you review and visualize different audience sources and referrers.

This feels like quite a disconnect from our current offering. Would love to connect with you and understand why your experience with the product is so different from what we offer. It has to be a messaging or communication gap on our side which is why I'm eager to connect and learn more. Thanks for taking the time to write and share this!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Anonymous

Premium Heatmapping and A/B Testing

Used weekly for 6-12 months
Reviewed 2020-05-06
Review Source: Capterra

Pros
Excellent heatmapping and A/B testing. When benchmarked against Hotjar & Optimizely, Crazy Egg won out.

Cons
Hotjar offers a free plan with nearly all the features of the Crazy Egg basic plan for nearly $300/year. Also, it would be nice if Crazy Egg billed monthly, vs annually - as all our revenue and client billings come in month-to-month. We would even pay 10% more for monthly billing, vs annual pre-pay.

Response from Crazy Egg


Hi,

Thanks for taking the time to leave a review.

Really great to hear that our heatmapping and A/B Testing is able to help out! As for billing, we're flexible and happy to see what we can do to accommodate your needs. Feel free to shoot our customer support team an email.

Thank you!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Greg Dungan

Crazy Egg Shows Me What's Hot On My Website!

Used daily for less than 6 months
Reviewed 2018-02-08
Review Source: Capterra

I get specific, measurable data about how my audience uses my website on a daily basis. I get recordings of real-time visits from customers. I get excellent split testing functionality with thorough analytics that I can use to tailor my content to my visitors.

Pros
What I like most about Crazy Egg is that it offers me clear information about how people use my sight. It's one thing to design a site based upon how you think people will use it or even how they use others like it. It's another thing all together to know exactly how they use it, so you can constantly improve it. By giving me a heat map of my users' experiences, Crazy Egg makes it possible to see which elements of my site are working and which ones need improvement. At a glance, I can see which buttons get clicked the most, how far the average person scrolls down the page, and the order in which people read my content. That's valuable stuff! Crazy Egg goes a step further, though. It provides recordings of real visits from people, so I can watch as they tour my site. This let's me see the traffic pattern that potential customers are taking around my pages. By looking at how visitors tour my site, I can begin to notice patterns in their behavior and make sure that I'm always delivering what they want where they want it. As if all this wasn't enough, Crazy Egg also offers the ability to A/B Split test my pages. Now, there are lot of applications that will split test things, but I've not found one that does it as reliably and as thoroughly as Crazy Egg. The data it provides makes split testing quick and simple.

Cons
Honestly, there's not much to dislike with Crazy Egg. It's a specialized tool for a specific job which means that it will be one of many such tools in your tech stack. And even though it has affordable price points, it's still one more thing you have to pay for. that's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does. Maybe one day there will be a platform that does everything, but for now I'll keep using Crazy Egg.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Crazy Egg pricing

Starting from
$108/year
Pricing options
Subscription
Free trial
 
View Pricing Plans

After your 30-day free trial ends, your price will be $9 per month, billed annually at $108. This means that your credit card charge will be $108 and you will get a full year access to your Crazy Egg account.

Crazy Egg features

Reporting & Statistics

API (185 other apps)
Activity Dashboard (148 other apps)
Ad hoc Reporting (81 other apps)
Business Intelligence (112 other apps)
Charting (79 other apps)
Collaboration Tools (72 other apps)
Customizable Reporting (100 other apps)
Dashboard Creation (103 other apps)
Data Filtering (101 other apps)
Data Import/Export (117 other apps)
Data Visualization (168 other apps)
Monitoring (87 other apps)
Multiple Data Sources (73 other apps)
Predictive Analytics (80 other apps)
Real Time Analytics (119 other apps)
Real Time Data (86 other apps)
Third Party Integration (109 other apps)
Trend Analysis (72 other apps)
Visual Analytics (135 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Crazy Egg

Key features of Crazy Egg

  • Scrollmap tool
  • Overlay tool
  • Confetti tool
  • Works with secure (https) sites
  • Multiple domain tracking
  • No influence on site speed or performance
  • Tracking iframe and Flash objects
  • Activity tracking
  • Conversion tracking
  • Website visitor tracking
  • Conversion rate optimization
  • URL-based goal setting & tracking
  • A/B testing
  • Website visitor activity recording
  • Reporting & statistics
  • Behavior tracking
  • Web traffic reporting
View All Features

Benefits

With Crazy Egg you can improve your website without the high costs. It is very easy to install, with simple and intuitive interface. It allows you to immediately optimize your website based on your visitors usage patterns.