App comparison
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Typical customers
Platforms supported
Support options
Training options
Value for money
4.1
/5
76
Starting from
24
Per month
Flat Rate
Value for money contenders
Functionality
4.4
/5
76
Total features
61
7 categories
Functionality contenders
Overall Rating
4.5
/5
76
Positive reviews
41
32
3
0
0
Overall rating contenders
Joshua T.
Verified reviewer
Internet, 11-50 employees
Used weekly for 1-2 years
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Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site.
The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert.
There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site.
Andrew M.
Computer Software, 51-200 employees
Used daily for 1-2 years
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Bottom line Crazy Egg allows you to make informed decisions to increase conversion and enhance the user experience on your website. If there were no other similar products I would have no issue continuing to use Crazy Egg even with the cons of the product.
Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website. Crazy Egg was the first paid product I used for heat mapping, scroll, click data etc. It served me well and is a must have tool in the marketing tech stack.
I didn't like to have to set up the pages to track in Crazy Egg vs. other products that allowed you to look at any page without setting them up. As a small-mid sized business budget also became a reason for switching away from Crazy Egg with other competitive products that delivered the same or better experience at less cost as we scaled. I would still use Crazy Egg in a heart beat but have moved on for competitive products.
George V.
Computer Software, self-employed
Used daily for less than 6 months
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Great tool feature wise but I switched to lucky orange because of it’s very very well priced basic plan.
There’s nothing wrong with crazy egg. This is a great tool to use.
Nathan S.
Verified reviewer
Publishing, 1-10 employees
Used weekly for less than 6 months
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Easy ti integrates with external applications. A simple way to visualize clicks on your website.
Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.
Hello Nathan! Thanks for the feedback. We're confused by the commentary though which say: 1) We have much more than heatmapping. Actually, our toolset is quite robust and competitive with 5 different maps (heat, scroll, attention, list, overlay), User Recordings, A/B Testing (one of the only tools on the market with both maps and A/B Testing), and a WYSIWYG Editor. 2) Limited Visualizations....
Sam H.
Retail, 1-10 employees
Used weekly for 2+ years
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Generally, I'm very happy with it and find that it works well given the price point.
In general, Crazy Egg is very good. I've used it for heatmapping and click mapping to understand where users are spending their time and if they're running into friction in the shopping process. I also stood up A/B tests using crazy egg - though this isn't where the software shines. Their screen recordings of actual users on your site can be extremely helpful as well.
I find their A/B testing tool to be a bit weak. Making GUI changes through their drag & drop builder is a bit clunky, and there isn't the insights or analytics you'd expect out of an A/B test tool these days. Use Google Optimize for this instead.
Q. What type of pricing plans does Crazy Egg offer?
Crazy Egg has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Crazy Egg?
Crazy Egg has the following typical customers:
Freelancers, Non Profit, Public Administrations, Small Business
Q. What languages does Crazy Egg support?
Crazy Egg supports the following languages:
English
Q. Does Crazy Egg offer an API?
No, Crazy Egg does not have an API available.
Q. What other apps does Crazy Egg integrate with?
Crazy Egg integrates with the following applications:
WordPress, AWeber, Shopify
Q. What level of support does Crazy Egg offer?
Crazy Egg offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support