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Crazy Egg Pricing, Features, Reviews and Alternatives

Crazy Egg product overview

What is Crazy Egg?

Crazy Egg combines four tools:

Key benefits of using Crazy Egg

With Crazy Egg you can improve your website without the high costs. It is very easy to install, with simple and intuitive interface. It allows you to immediately optimize your website based on your visitors usage patterns.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

Webinars
Videos
Documentation
Live Online

Crazy Egg pricing information

Value for money

4.1

/5

71

Starting from

$

24

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Crazy Egg features

Functionality

4.4

/5

71
Total Features63 7 categories

Most valued features by users

Reporting/Analytics
Data Visualization
Search/Filter
Visual Analytics
Performance Metrics
Activity Dashboard
Reporting & Statistics
Dashboard

Functionality contenders

Hotjar
Functionality
#1
Sisense
Functionality
#2
Grow
Functionality
#3
Crazy Egg
Functionality
#4

Crazy Egg users reviews

Overall rating

4.5

/5

71

Positive reviews

96%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.19/10
Rating distribution

5

4

3

2

1

37

31

3

0

0

Pros
I love getting rid of the guesswork for our website. No opinions – straight data, awesome to investigate after the launch of a new product or website updates – awesome A/B testing.

AR

Anonymous Reviewer

It was easy to use to track scrolling, click rates, and recordings. It is much better than Lucky Orange, but I haven't tried any other competitors.

AR

Anonymous Reviewer

Really easy to set up and you are ready to go in minutes. The tools it does offer is easy to use, and gives great insights.

AR

Anonymous Reviewer

Cons
That's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does.

Greg D.

Some of the snapshots didn't record any visits or recorded far less visits than the other page variant. Which is a problem, since the traffic was distributed evenly between both page variants.

AR

Anonymous Reviewer

Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.

Nathan S.

Overall rating contenders

Crazy Egg
Overall rating
#1
Hotjar
Overall rating
#2
Sisense
Overall rating
#3
Grow
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Crazy Egg nails user experiance

Reviewed 2 years ago

Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site.

Pros

The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert.

Cons

There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great product but better for the price for a small-mid sized business

Reviewed a year ago

Bottom line Crazy Egg allows you to make informed decisions to increase conversion and enhance the user experience on your website. If there were no other similar products I would have no issue continuing to use Crazy Egg even with the cons of the product.

Pros

Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website. Crazy Egg was the first paid product I used for heat mapping, scroll, click data etc. It served me well and is a must have tool in the marketing tech stack.

Cons

I didn't like to have to set up the pages to track in Crazy Egg vs. other products that allowed you to look at any page without setting them up. As a small-mid sized business budget also became a reason for switching away from Crazy Egg with other competitive products that delivered the same or better experience at less cost as we scaled. I would still use Crazy Egg in a heart beat but have moved on for competitive products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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It works...

Reviewed 2 years ago
Pros

Easy ti integrates with external applications. A simple way to visualize clicks on your website.

Cons

Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.

Vendor response

Hello Nathan! Thanks for the feedback. We're confused by the commentary though which say: 1) We have much more than heatmapping. Actually, our toolset is quite robust and competitive with 5 different maps (heat, scroll, attention, list, overlay), User Recordings, A/B Testing (one of the only tools on the market with both maps and A/B Testing), and a WYSIWYG Editor. 2) Limited Visualizations....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Next level customer care

Reviewed 4 months ago

The customer service is NEXT LEVEL. I was having difficulty installing Crazy Egg on my Wix site and in less than an hour after submitting my ticket, I was given the opportunity to do a Zoom video conference to have the problem fixed. There are also a TON of resources on the Crazy Egg website to help you understand the software, what to look for, and best practices from other users and businesses to help you along.

Pros

I have had experience using Crazy Egg with multiple companies, including my own. It is such a valuable and vital tool when you rely on web based customer quotes, service and lead generation. The ability to see how your customers are viewing and maneuvering your website is a game changer.

Cons

The installation, while not super complicated, can give some independent users with less computer skills a little bit of a challenge. Crazy Egg will also not give you answers, only information, so don't expect this to tell you what to change.

Vendor response

Hi Dan, thanks for taking the time to write the review. We try to make the installation as simple as possible (single javascript) but also our support team would be delighted to help out if anyone needs help around this. Moreover, we also offer professional services from our Crazy Egg experts around interpreting the data and insights from Crazy Egg.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Premium Heatmapping and A/B Testing

Reviewed a year ago
Pros

Excellent heatmapping and A/B testing. When benchmarked against Hotjar & Optimizely, Crazy Egg won out.

Cons

Hotjar offers a free plan with nearly all the features of the Crazy Egg basic plan for nearly $300/year. Also, it would be nice if Crazy Egg billed monthly, vs annually - as all our revenue and client billings come in month-to-month. We would even pay 10% more for monthly billing, vs annual pre-pay.

Vendor response

Hi, Thanks for taking the time to leave a review. Really great to hear that our heatmapping and A/B Testing is able to help out! As for billing, we're flexible and happy to see what we can do to accommodate your needs. Feel free to shoot our customer support team an email. Thank you!

Crazy Egg FAQs and common questions

Crazy Egg has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription
Free Trial: Available


Crazy Egg has the following typical customers:
Freelancers, Non Profit, Public Administrations, Small Business


Crazy Egg supports the following languages:
English


No, Crazy Egg does not have an API available.


Crazy Egg integrates with the following applications:
Wordpress, AWeber, Shopify


Crazy Egg offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

Related categories