Keen IO Pricing, Features, Reviews & Comparison of Alternatives

Keen IO

Analytics and data visualization platform

2.0/5 (5 reviews)

Keen IO overview

Keen is a web-based analytics and data visualization platform that provides data collection, data analysis and data visualization solutions to business intelligence professionals. The platform can be customized and integrated with various platforms and software by leveraging its Application Program Interface (API), Software Development Kit (SDK) and third-party integrations. Keen’s data analysis feature provides insights for all business requirements ranging from email analytics, product analytics, and growth analytics. Keen’s performance monitoring module allows professionals to extract real-time performance measures, monitor response time, and point-out errors.

The data visualization feature in Keen enables analytics professional to create, customize and embed charts in dashboards, reports, and clients facing documents.
keen.io

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Keen IO screenshot: Keen - New projectCreating Funnels with Keen IOKeen IO screenshot: Keen - Create new queryKeen IO screenshot: Keen - Geo mapsKeen IO screenshot: Keen - DashboardKeen IO screenshot: Keen - Analytics

Keen IO reviews

Excellent
0
Very good
1

Average
0
Poor
2

Terrible
2

Value for money
Features
Ease of use
Customer support
  2.0
  2.0
  2.2
  1.2
Anonymous

Very poor service

Used daily for 2+ years
Reviewed 2019-02-01
Review Source: Capterra

Pros
At first we were attracted by the simple pricing model per event streamed that Keen was providing and it worked well for a while.

Cons
BUT after a while we were forced to change the pricing model per property scanned instead which suddenly brought the cost up to 10 times what it was !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

My life is full of constant back aches everytime I remember there's no alternative to Keen.io

Used daily for less than 6 months
Reviewed 2018-09-06
Review Source: GetApp

Pros
The idea itself is good. Its support team genuinely wants to help. But they don't. Creating a graph is extremely easy - I think they have misunderstood their desired use case though because most people don't want to create one graph but have a solid metric system. Creating things like cached queries lack extensive documentation and just DON'T work.

Cons
It took me 1 hour to set up one graph. Then it took me 1 month+ to setup a dashboard. It was about $15,000 in salaries, and a lot of idle time just waiting for a response. It really slows down the process. Our graphs were often empty and even their engineers didn't know what was wrong. They advised us to change parts of our code that at the end of the day, didn't fix it. If their own engineers don't know how to make it work, how can WE?!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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James F

Overcharged, refused billing support

Used daily for 6-12 months
Reviewed 2019-01-18
Review Source: Capterra

🤮avoid at all costs.

Pros
Product is pretty good. All other things considered, I would not have an issue with the product.

Cons
I was overcharged, and Keen.io refused to provide a billing breakdown. They cannot give you any information to help you understand why you're seeing a 1,000% increase in charges with no increased utilization. Had to cancel the account and revoke keys, and cancel my credit card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Gloria Chen

Good until they changed pricing

Used occasionally for less than 6 months
Reviewed 2019-11-10
Review Source: Capterra

Pros
Functional BI tool that did what we needed to analyze user data on our software.

Cons
They changed the price last year / early this year which caused our pricing to skyrocket, so we decided to switch BI tools, of which there are plenty in the market.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Keen IO pricing

Pricing options
Subscription
View Pricing Plans

Developer: 50,000 events - Free
Startup:100,000 events - $20/month
Growth: 1,000,000 events - $125/month
Premium: 4,000,000 events - $300/month
Professional: 8,000,000 events - $600/month
Business: 15,000,000 events - $1000/month
Above 15,000,000 events: Contact Keen for a quote.

Keen IO features

API
Business Intelligence
Charting
Data Filtering
Data Visualization
Real Time Analytics
Third Party Integration
Visual Analytics

Activity Dashboard (114 other apps)
Ad hoc Reporting (72 other apps)
Collaboration Tools (56 other apps)
Customizable Reporting (82 other apps)
Dashboard Creation (93 other apps)
Data Import/Export (93 other apps)
Drag & Drop Interface (62 other apps)
Monitoring (71 other apps)
Real Time Data (77 other apps)
Real Time Reporting (55 other apps)
Reporting & Statistics (89 other apps)
Trend Analysis (55 other apps)

Additional information for Keen IO

Benefits

Keen’s data collection feature enables users to create new projects, which are called events. Users can also import data from multiple sources.
The software is priced on a subscription basis which means users incur only operational costs and reduce their capital investment. The platform provides free access for up to 50,000 events.
Keen enables easy customization with the help of Application Program Interface (API), Software Development Kit (SDK) and third-party integration.
The platform provides real-time insights that users can present and study in various formats such as charts, dashboards and funnel analysis, etc.
Complex analytical computations can also be easily analysed with the help of SQL queries and MapReduce.