TicketManager Features

TicketManager

Corporate hospitality & ticket management

4.36/5 (22 reviews)

TicketManager Feature Summary

  • Attendee management
  • Badge management
  • Guest list management
  • Payment processing
  • Concessions management
  • Fundraising management
  • Online ticketing
  • Onsite ticketing
  • Kiosk ticketing
  • Ticket brokering
  • Attendee segmentation
  • Badge printing
  • QR codes
  • Multi-event
  • Attendee management
  • Wait list management
  • Room block management
  • Reserved seating
  • General admission
  • Catering management
  • Self check-in
  • Donation management
  • Facility management
  • Team assignments
  • Sponsorship management
  • Mobile ticketing
  • Box office management
  • Season tickets
  • Class registration
  • Event registration
  • Activity registration
  • Client management
  • Barcode / ticket scanning
  • VIP & discount tickets
  • Data import / export
  • Social promotion
  • Confirmation / reminders
  • Vendor management
  • Scheduling
  • Form builder
  • Salesforce integration
  • Procurement
  • Tax & compliance
  • Sales management
  • Finance & legal
  • CRM integration
  • SSL security
  • Data encryption
  • Testing management
  • Training management
  • Asset management
  • Access control
  • Approval process control
  • Search functionality
  • Preview functionality
  • Customer & employee loyalty program
  • Data visualization
  • Expense reports
  • Mobile app for iOS & Android
  • Ticket management

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Competitor Feature Comparison

Mobile apps

iOS App


19 reviews

See all iPhone Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


41 reviews

See all Android Apps

TicketManager Feature Reviews

19 reviewers had the following to say about TicketManager's features:

Kathy Beatty

The system can be slow at times and looking up names is challenging.

2018-06-05

Being able to capture all the data that is needed for managing and processing the company's tickets across the entire US

Pros

It is great to be able to track everything and pull various reports and views.

Cons

How slow it moves and there could be some simple enhancements that would make populating the fields easier such as not having to scroll down to fill out a field and more auto population.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Meghan Forsyth

Everything works great and allows us to capture as much information about our attendees as possible.

2018-06-05

Makes life a lot easier by allowing us to manage all of our tickets in one place, including collecting attendee information, inviting them with personalized invitations, and shipping out tickets.

Pros

Invitation tool Ease of customization Support from staff.

Cons

Sometimes Invitation emails go to Spam boxes Would like to be able to pull a report about invitation status (delivered, dropped, RSVP, etc.) for all attendees of an event at one time, instead of by each invitee individually

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zach Smith

Does all I need and more!

2018-06-06

Pros

It centralizes the request process and allows me to generate reports that show usage statistics.

Cons

The process can be cumbersome, but some of that comes from customizations that my company has added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Shemica Cunningham

As a site administrator, I found the tool very helpful.

2018-06-06

A central location to house ticket inventory.

Pros

I like that there are reports that capture everything from usage as a whole down to the department level.

Cons

It takes a while to really grasp everything that the software can do. I also would like the link between ticketmaster to be seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Melanie Mann-Erickson

Good tool, complicated at first

2018-06-08

Easy ability to track customer event ticket use.

Pros

I like the ability to add multiple event dates, for the same performer, at the same time. I like the reminders - especially after the event to reconcile the attendees.

Cons

I enter ticket orders for multiple business lines & my manager shouldn't be the approver of other business lines tickets but there's no option to change the approver.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Stroup

Ok. The tool is not very user friendly.

2018-06-06

Pros

The preload template is the best feature you offer in my opinion.

Cons

It would be great if the Guest List template could be offered in xls rather than cvs. Xls has more features such as allowing for dropdowns which helps users to easily select correct nomenclatures for their guests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Eren Cisne

Our customer service support has been great, quick to respond and always helpful

2018-06-06

We are able to keep up with tickets and assign them to the correct people. They are being used by clients and not gone unused. Processing of them is better than not having a system at all.

Pros

When we need a report or have an issue they are quick to respond and send us what we need.

Cons

Ease of use at times could be difficult if you are not familiar with the system. Navigation for some of our users could be difficult even with instructions at hand. The ease of use is not as efficient when someone new does not know the terminology that we have for the tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Book

Administrative process has been great but my sales reps are slow to accept the product.

2018-06-11

Pros

The step by step process from inventory, request, approval, shipping and guest list and check in process.

Cons

Mobile app is challenging for my sales reps, the "customer support" to walk them through the app when they don't use it on a regular basis is time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Linda Covarrubias

Satisfactory

2018-06-08

Pros

As a first-time administrator, i find the site to be very user friendly.

Cons

Orders that are denied/cancelled are not removed from the 'Approve Orders' section. Constant updates that, at times, cause the site to not work (ex. today - 6/8/18)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Head of Customer Marketing (Computer Software company, 51-200 employees)
Verified Reviewer

Makes it easy to entertain clients while having complete control

2016-05-31

My company does a lot of entertaining of clients, but our process was never easy. Employees would have to email their requests to an administrator, who would then track each one in an Excel sheet and seek approval from one of our senior executives.

Pros

- InviteManager really works with you to understand your current process and makes sure the transition to their solution will be super smooth - We no longer live in fear of what will happen in the event of an audit. InviteManager builds an automatic paper trail and is built to make sure only the right people have access to events. - Besides entertaining clients, our employees are also using InviteManager to purchase tickets on their own so they can hang out and have fun. It's actually led to a greater feeling of camaraderie in the office. Didn't really expect that, but it's great to see it happening

Cons

If you're using email and spreadsheets, it's time to join the 21st century.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Michele Wehinger

It's very efficient doing tickets this way.

2018-06-11

More efficiency in sending out tickets to our dealers & customers

Pros

That is a BIG time saver.

Cons

If I want to make a change to an already populated record, it doesn't allow me because the record has the same email address.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Henryq Grady

Good selection of tickets and easy to use

2018-06-08

ease of use

Pros

Seating chart was easy to understand and there was a good selection of seats to choose from.

Cons

I would like to see actual pictures inside the theater. It would be helpful to get actual sight lines and angles of viewing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 501-1000 employees)

Ticket managements system

2017-12-28

Pros

I love that Invite Manager integrates with our CRM (SalesForce) so that we can track who has attended games and events.

Cons

I would also love for it to integrate with Outlook calendar better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Marcelita (Marcy) Hernandez

Has gotten better and easier each time.

2018-06-11

Easy to upload, allocate and track the tickets

Pros

Very easy to maneuver thru the site and the instructions are easy to understand.

Cons

Nothing really. Easy to use and with great customer service, I am able to fix any issues I may have and its usually my own errors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Evan Sandoval

Don't understand it too well

2018-06-08

Pros

Easy to find the events .

Cons

Somewhat confusing. I didn't understand what some of the different logos meant for the tickets. And it would have been nice if there was a map of doe the parking areas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Food & Beverages company, 1001-5000 employees)

It was quick and easy to use.

2018-06-05

Pros

It was quick and easy to use.

Cons

I did not have any issues with the software. There is really nothing I could say that would be a con to the use of this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Cortney Hall

Overall works fairly well

2018-06-13

Pros

Very helpful to have the link included for easy access.

Cons

I don't like that when the tickets are sent via email, each ticket is in a separate email. Wish there was an option to have them come in one email and one pdf.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Ja Si

Always super helpful customer service. Very easy to use software.

2018-06-19

Pros

It's a very easy program to use once you know how to use it.

Cons

Sometimes the functionality is not there; it's capable but you have to ask around to see if it's possible and then you can requests more functionality that I think should be standard to all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Linda Hansen

TicketManager is easy to use - I can get my order done quickly.

2018-06-08

Pros

Finding events in a chronological order makes it easy - and the search functions are logical.

Cons

Can't think of anything negative to say - I really enjoy using this program. For new users, however, maybe a step-by-step tutorial upfront.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more