UXsniff Pricing, Features, Reviews & Comparison of Alternatives

UXsniff

Website usage tracking and behavior monitoring tool

4.18/5 (11 reviews)

UXsniff overview

What is UXsniff?

UXsniff is a web-based solution that helps organizations monitor customer behavior across websites and generate user activity reports in real-time. The user session playback module enables researchers to identify usability issues by recording and replaying user sessions.

UXsniff lets data analysts generate heatmaps to visually represent user clicks and tap behavior across multiple web pages. Stakeholders can generate weekly, bi-weekly, monthly, or custom date range-based conversion tracking reports to gain insights into user sessions, click-through rates (CTR), average conversion rates, and unique clicks. The rage alerts functionality allows staff members to automatically detect and send notifications about abnormal customer activity and behavior. It also lets supervisors maintain a website version history by automatically detecting and archiving any changes made across web pages.

UXsniff provides a JavaScript based code snippet, which enables administrators to connect the platform to business websites. It also lets team members export data generated within the platform into multiple file formats, including Excel, CSV, and PDF.
uxsniff.com

Pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
 
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, China, India and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English
UXsniff screenshot: UXsniff heatmapsUser session playbackUXsniff screenshot: UXsniff inspect elementUXsniff screenshot: UXsniff user activity analyticsUXsniff screenshot: UXsniff tracking code

UXsniff user reviews

Excellent
2

Very good
9

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  3.6
  4.6
  4.5
Jason Tan

Good for online business

Used daily for less than 6 months
Reviewed 2021-01-14
Review Source: Capterra

Overall it's a good tools especially for business.

Pros
I am using the Growth plan. Initially I was very impressed by the unlimited heatmaps and sessions playbacks. But soon I am getting bored looking at hundreds of playback a week, frankly you don't really need to look at every single one of them. I mainly use the user journey now to have a quick overview about what my users had done.

Cons
It doesn't has scroll depth and conversion tracking when I signed up few months ago. Surprisingly now they have both scroll depth and conversion tracking, so I don't have much complaints about the overall functionality now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Pretty good for a newcomer!

Used weekly for free trial
Reviewed 2020-07-04
Review Source: Capterra

Overall it's a good software, and one that I will consider instead of Hotjar in the near future, for sure!

Pros
UX Sniff appears to be a new competitor to Hotjar, and its features seem to compete rather well with this competitor.

Cons
While the interface itself is clean and rather soothing, the typographical choices are not the best in terms of UX and legibility, which hinders usage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Surprising "newcomer" in UX tracking

Used weekly for less than 6 months
Reviewed 2020-07-07
Review Source: Capterra

UX Sniff provides an intuitive way of tracking website users' experience and being notified about abnormal behavior.

Pros
Although I hadn't heard about UX Sniff before, I was surprised by how easy and intuitive the tool is. It offers several features that fulfill the most basic needs in terms of UX tracking.

Cons
Considering that the tool itself is not extremely recent, I was disappointed not to find some more advanced features that most well-established tools have.

Response from UX Sniff


Thanks for the feedback. We are working on some new features and will be available in the production soon. Stay tuned.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Phap Duong

Great and useful service

Used weekly for 6-12 months
Reviewed 2021-01-14
Review Source: Capterra

Pros
- Realtime monitoring user behaviour - Heatmap and abnormal click detection

Cons
- Website Archive is limited for free account

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

UX reporting for everyone

Used weekly for 6-12 months
Reviewed 2020-07-20
Review Source: Capterra

I mainly use UX Sniff for heatmaps and reporting UX issues to management.

Pros
To this day I am yet to find other UX software that present reports as brilliantly as UX Sniff. They use a top-down approach that works very well, with high-level insights that are useful for management and fine-grained details that allow technical follow-through.

Cons
I personally haven't found any cons in using UX Sniff. It has consistently delievered what I was looking for.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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UXsniff pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
 
View Pricing Plans

UXsniff is available for free for start-ups and is available across three more pricing plans, outlined below. It also offers a 14-days free trial.
Growth - $29/month or $290/year
Business - $79/month or $790/year
Enterprise - $299/month or $2,990/year

UXsniff features

Activity Dashboard
Data Visualization
Monitoring
Real Time Analytics
Real Time Data
Reporting & Statistics
Visual Analytics

API (206 other apps)
Ad hoc Reporting (85 other apps)
Business Analysis (82 other apps)
Business Intelligence (118 other apps)
Charting (84 other apps)
Collaboration Tools (85 other apps)
Customizable Reporting (112 other apps)
Dashboard Creation (110 other apps)
Data Filtering (117 other apps)
Data Import/Export (135 other apps)
Multiple Data Sources (87 other apps)
Predictive Analytics (89 other apps)
Third Party Integration (127 other apps)

Videos and tutorials

Additional information for UXsniff

Key features of UXsniff

  • Goal Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Time on Site Tracking
  • User Interaction Tracking
View All Features