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Confluence vs Shelf Comparison (2026)

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Confluence

Shelf

Overview

Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

5.42

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

3.7K

2.1K

1.3K

245

Value for money

Ease of use

Features

Customer support

75%

would recommend this app

4.8

106

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

Pros

“I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project progress. While it's user-friendly and has a robust feature set, I occasionally encounter minor glitches and wish for more customization options to suit our specific workflow needs.”

Isla W.

Mid-level Operations Manager

“Additionally, the auto-title feature works beautifully—it scans the content of the SOP and generates a highly accurate, relevant title that matches the subject perfectly.”

SAJJAD M.

Logistics Manager

“Useful for documenting HR procedures, easy organization of internal information, collaborative editing, practical knowledge base, helps me centralize policies and administrative documents, useful for sharing information with colleagues.”

Lilyana M.

Planning and Sustainability Professional

Pros

“Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts.”

Brandon D.

Training and Knowledge Manager

“With announcements we can send communications, attach Gem, set due dates, and require confirmation.”

Brandon D.

Training and Knowledge Manager

“Tool functionality abilities (Answer Assist, chatbot integration, language containment within one gem, search functionality within documents, etc.).”

Annie W.

Associate Manager, Call Center Technology

Cons

“You can export and convert files, but the Word or PDF versions don't always keep the original layout intact, which is a bit frustrating. Plus, some of the more useful features are locked behind pricier plans or require extra apps, so the value for money starts to feel a little thin.”

Leslie H.

Founder

“At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature.”

Tom D.

Support Executive

“Without clear naming rules and a bit of regular tidying up, spaces quickly turn into a mess of duplicate pages and outdated info. And search doesn't always bring up what you actually need first.”

Leslie H.

Founder

Cons

“I don't agree with this, but many of the agents who use Shelf struggle with the search algorithm; when they use a search term to find something specific, the result they want is sometimes the 3rd or 4th result, not the 1st.”

Shannon H.

Content Specialist

“Our advisors do not like how Shelf was integrated with Zendesk.”

Brandon D.

Training and Knowledge Manager

“I also miss an function where you can assign GEMs directly to owner of the document.”

Karianne T.

Competence & Quality Manager