GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Shelf vs Notion Comparison (2026)

Add to Compare

Compare similar apps

Confluence

4.5

Microsoft SharePoint

4.4

Good recommendations?

Shelf

Notion

Overview

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.

Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

106

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

4.7

2.8K

2.1K

600

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

Pros

“Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts.”

Brandon D.

Training and Knowledge Manager

“With announcements we can send communications, attach Gem, set due dates, and require confirmation.”

Brandon D.

Training and Knowledge Manager

“Tool functionality abilities (Answer Assist, chatbot integration, language containment within one gem, search functionality within documents, etc.).”

Annie W.

Associate Manager, Call Center Technology

Pros

“I can pull data from a master task list into a sprint board, auto‑update statuses, and the whole team sees the same live view, which saves me hours of manual updates.”

Daniel C.

Product Manager

“It is a flexible and powerful workspace that allows me to organize notes, tasks, projects, documents, and databases in one place.”

Heba S.

Business Development Manager

“You can build a workspace that fits your exact workflow—it worked for all the things I need: documentation for clients, writing scripts for content, managing my time/calendar, and storage.”

Stefan V.

Licensed Psychotherapist

Cons

“I don't agree with this, but many of the agents who use Shelf struggle with the search algorithm; when they use a search term to find something specific, the result they want is sometimes the 3rd or 4th result, not the 1st.”

Shannon H.

Content Specialist

“Our advisors do not like how Shelf was integrated with Zendesk.”

Brandon D.

Training and Knowledge Manager

“I also miss an function where you can assign GEMs directly to owner of the document.”

Karianne T.

Competence & Quality Manager

Cons

“The mobile app feels clunky whenever I need to check something quickly during testing. Plus, offline mode is pretty unreliable, which causes real issues when the office wifi gets spotty.”

Iqra S.

Front-end Developer

“Notion works great as a higher level PM tool but lacks a lot of the functionality or features that you might find in a dedicated enterprise project management solution. As content grows in this respect, it can cause some dips in performance, sometimes resulting in the usually smooth graphics lagging a bit and feels a bit jarring. As teams expand it can also become a bit more difficult managing permissions and sharing.”

Connor q.

IT Team Lead

“I’ve noticed the interface can feel awkward to move around in and when several people begin creating pages it tends quickly losing structure and becoming difficult to manage unless someone constantly tidies things up.”

Spencer H.

Software Developer