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Front vs VICIdial Comparison (2026)
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Good recommendations?
Overview
Front is an email management platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.5
293
5
4
3
2
1
207
58
13
7
8
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.7
266
5
4
3
2
1
203
47
12
4
0
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“The email notification feature is very convenient as it allows me to collaborate with everyone in the company.”
CJ
Céline J.
Content Manager
“It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps.”
Mai M.
Managing Director
“Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook.”
Grey H.
Director
Pros
“What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions.”
AN
Aja N.
Transfer Sales Agent
“What I liked most about VICIdial is that it was straightforward to use for outbound calling.”
AN
Aja N.
Transfer Sales Agent
“it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money”
FP
Fred P.
Customer service and tech support consultant
Cons
“Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook.”
Grey H.
Director
“Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change.”
Robert K.
Director
“My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things.”
NR
Nuria R.
Community Manager
Cons
“It made the workflow a bit inconvenient and added extra steps to finish the call properly.”
AN
Aja N.
Transfer Sales Agent
“It doesn't filter out the Answering machines very well.”
LB
LaFrance B.
sALES
“Sometimes you cant hear anything if you don't properly install the settings and sometimes the agents can be kicked out in the dialer”
EM
EL M.
call center agent
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features180
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Batch Communications
- Blended Call Center
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Security
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Startups
- For iPad Devices
- Health Score
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple User Accounts
- Negative Feedback Management
- Notes Management
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Opportunity Management
- Order Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Prioritization
- Progressive Dialer
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Recording
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Transcripts/Chat History
- VoIP
- VoIP Connection
- Voice Mail
- Total features85
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Batch Communications
- Blended Call Center
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Security
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Startups
- For iPad Devices
- Health Score
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple User Accounts
- Negative Feedback Management
- Notes Management
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Opportunity Management
- Order Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Prioritization
- Progressive Dialer
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Recording
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Transcripts/Chat History
- VoIP
- VoIP Connection
- Voice Mail
Integrations
- Total integrations81
- Aircall
- Ariglad
- Asana
- AskNicely
- Asterisk
- AuguTech
- Boost.space
- Bugpilot
- CallHippo
- ChargeDesk
- Chatra
- ClickUp
- CloudTalk
- Convoso
- DataGrail
- Delighted
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Dynamics 365
- Fivetran
- Forumbee
- FullContact
- Gainsight CS
- GitHub
- Gmail
- Google Docs
- Google Drive
- Google Workspace
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Jira
- JustCall
- Lawmatics
- Less Annoying CRM
- Levity
- Linear
- Lokalise
- Luciq
- MaestroQA
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moveo.AI
- Netskope One Platform
- Next Matter
- Nicereply
- Olark
- Outreach
- PIMS Dialer
- PagerDuty
- Pipedrive
- Postscript
- Qubicles
- Retool
- Ringover
- Salesforce Sales Cloud
- Shopify
- Skyvia
- Slack
- Stitch
- Stonly
- Surfboard
- Syncly
- Talkdesk
- TeamSupport
- Telegram
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- Upscope
- Vtiger CRM
- Vyte
- WordPress
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus
- Zoiper
- Zonka Feedback
- Zoom Workplace
- eFax
- monday AI Work Platform
- unitQ
- Total integrations22
- Aircall
- Ariglad
- Asana
- AskNicely
- Asterisk
- AuguTech
- Boost.space
- Bugpilot
- CallHippo
- ChargeDesk
- Chatra
- ClickUp
- CloudTalk
- Convoso
- DataGrail
- Delighted
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Dynamics 365
- Fivetran
- Forumbee
- FullContact
- Gainsight CS
- GitHub
- Gmail
- Google Docs
- Google Drive
- Google Workspace
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Jira
- JustCall
- Lawmatics
- Less Annoying CRM
- Levity
- Linear
- Lokalise
- Luciq
- MaestroQA
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moveo.AI
- Netskope One Platform
- Next Matter
- Nicereply
- Olark
- Outreach
- PIMS Dialer
- PagerDuty
- Pipedrive
- Postscript
- Qubicles
- Retool
- Ringover
- Salesforce Sales Cloud
- Shopify
- Skyvia
- Slack
- Stitch
- Stonly
- Surfboard
- Syncly
- Talkdesk
- TeamSupport
- Telegram
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- Upscope
- Vtiger CRM
- Vyte
- WordPress
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus
- Zoiper
- Zonka Feedback
- Zoom Workplace
- eFax
- monday AI Work Platform
- unitQ
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