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LiveAgent vs Front Comparison (2026)
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Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Front is an email management platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.5
293
5
4
3
2
1
207
58
13
7
8
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this appPros
“It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.”
TT
Titus T.
Administrative Manager
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
Pros
“The email notification feature is very convenient as it allows me to collaborate with everyone in the company.”
CJ
Céline J.
Content Manager
“It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps.”
Mai M.
Managing Director
“Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook.”
Grey H.
Director
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective.”
SL
Sebastian L.
Administrator
Cons
“Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook.”
Grey H.
Director
“Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change.”
Robert K.
Director
“My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things.”
NR
Nuria R.
Community Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review10 days ago
Key features
- Total features103
- @mentions
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Brainstorming
- Branding
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Forums
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Security
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Email to Case
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- For iPad Devices
- Gamification
- Generative AI
- Health Score
- Help Desk
- Help Desk Management
- IT Asset Management
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Inventory Management
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Development
- Lead Management
- Lead Qualification
- Live Chat
- Macros
- Macros/Templated Responses
- Mailing List Management
- Meeting Management
- Mentions
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Interaction
- Negative Feedback Management
- Notes Management
- Notifications
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Search
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Inbox
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Time Tracking
- Transcripts/Chat History
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features180
- @mentions
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Brainstorming
- Branding
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Forums
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Security
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Email to Case
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- For iPad Devices
- Gamification
- Generative AI
- Health Score
- Help Desk
- Help Desk Management
- IT Asset Management
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Inventory Management
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Development
- Lead Management
- Lead Qualification
- Live Chat
- Macros
- Macros/Templated Responses
- Mailing List Management
- Meeting Management
- Mentions
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Interaction
- Negative Feedback Management
- Notes Management
- Notifications
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Search
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Inbox
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Time Tracking
- Transcripts/Chat History
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Aircall
- Ariglad
- Asana
- AskNicely
- Boost.space
- Bugpilot
- CallHippo
- ChargeDesk
- Chatra
- ClickUp
- CloudTalk
- Customer Portal
- DataGrail
- Delighted
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Dynamics 365
- Fivetran
- Forumbee
- FullContact
- Gainsight CS
- GitHub
- Gmail
- Google Drive
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Jira
- JustCall
- Levity
- Linear
- Lokalise
- Luciq
- MaestroQA
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moveo.AI
- Next Matter
- Nicereply
- Olark
- Outreach
- PagerDuty
- Pipedrive
- Postscript
- Retool
- Ringover
- Salesforce Sales Cloud
- Shopify
- Skyvia
- Slack
- Stitch
- Stonly
- Surfboard
- Syncly
- Talkdesk
- Telegram
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- Upscope
- Vyte
- Zapier
- Zendesk Sell
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- monday AI Work Platform
- unitQ
- Total integrations81
- 3CX
- Aircall
- Ariglad
- Asana
- AskNicely
- Boost.space
- Bugpilot
- CallHippo
- ChargeDesk
- Chatra
- ClickUp
- CloudTalk
- Customer Portal
- DataGrail
- Delighted
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Dynamics 365
- Fivetran
- Forumbee
- FullContact
- Gainsight CS
- GitHub
- Gmail
- Google Drive
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Jira
- JustCall
- Levity
- Linear
- Lokalise
- Luciq
- MaestroQA
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moveo.AI
- Next Matter
- Nicereply
- Olark
- Outreach
- PagerDuty
- Pipedrive
- Postscript
- Retool
- Ringover
- Salesforce Sales Cloud
- Shopify
- Skyvia
- Slack
- Stitch
- Stonly
- Surfboard
- Syncly
- Talkdesk
- Telegram
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- Upscope
- Vyte
- Zapier
- Zendesk Sell
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- monday AI Work Platform
- unitQ
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