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HelpSite

Knowledge management software

Table of Contents

Is this product right for your business?

Find out with a

HelpSite - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

HelpSite overview

What is HelpSite?

HelpSite is a SaaS tool that makes it super easy to create a hosted knowledge base or support center.

With HelpSite, teams can create a public support center with FAQs for customers/users, or administrators can create a completely private/internal knowledge base for employees or partners.

The knowledge base on HelpSite will be searchable, fast, and mobile/responsive-friendly. Managers can personalize the layout, styles, and markup to match the brand, and the site can live on a custom domain.

Starting price

14.99 /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Knowledge Base

Pricing

Color and Layout Customization

Customization Options

Do you work for HelpSite? Manage this product listing

HelpSite’s user interface

Ease of use rating:

4.7

(68)

HelpSite reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.93/10

Rating distribution

Pros

“I have also created marketing sites to easily answer questions from prospects. When they follow the link they are also exposed to not only their questions but even more helpful content to assist in the deal decision making process.”

Bradley U.

Chief Content Creator

“I set up a knowledge base using Helpsite to get our app up and running with some basic FAQ's without the need for the development team to create custom pages within flutter, and all for free!”

Harry P.

Product Manager

“The platform is very user-friendly, allowing even those with minimal technical expertise to create a professional-looking help center.”

Sean D.

Client Success

Cons

“This can be a drawback for businesses with specific branding or design needs that want a highly personalized look and feel.”

Sean D.

Client Success

“You are not able to change the colours, layouts or anything - you are stuck with the default layout.”

Junior D.

Founder

“I think the overall visualization of how the FAQs looks like is not very good”

Alexandra S.

Finance Manager

Who uses HelpSite?

Based on 68 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Information Technology and Services

International Trade and Development

Marketing and Advertising

Others

Use cases

Knowledge Management

Knowledge Base

Customer Service

HelpSite's key features

Most critical features, based on insights from HelpSite users:

Self service portal

4.7

(15)

All HelpSite features

Features rating:

4.4

(68)

Access controls/permissions

4.0

(2)

Alerts/Notifications

(0)

API

5.0

(1)

Catalog management

4.7

(21)

Collaboration tools

4.3

(12)

Content library

4.5

(4)

Content management

4.7

(19)

Customizable branding

(0)

Customizable templates

4.5

(2)

Data import/export

4.5

(2)

Decision support

4.2

(9)

Document storage

5.0

(2)

Drag & drop

5.0

(1)

Full text search

4.8

(22)

Knowledge base management

4.6

(25)

Knowledge management

4.7

(3)

Live chat

(0)

Real-Time notifications

(0)

Rich text editor

(0)

Self service portal

4.7

(15)

Single sign on

4.0

(2)

SSL security

4.5

(2)

Text editing

4.1

(9)

Third-Party integrations

5.0

(2)

User management

(0)

Website integration

5.0

(1)

Widgets

(0)

WYSIWYG editor

(0)

HelpSite alternatives

HelpSite

4.7

(68)

Starting from

14.99

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.4

Value for Money

4.8

Customer Support

4.7

Connecteam

4.6

(5.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Freshservice

4.6

(798)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.6

Freshdesk

4.5

(3.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.4

Customer Support

4.5

HelpSite pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

1 Site and Custom Domain & SSL
1 Team Member
25 Articles

Standard

14.99

Per month

Features included:

250 Articles
2 Sites
5 Team Members
Remove Helpsite Branding and Custom Domain & SSL

Gold

49.99

Per month

Features included:

2500 Articles
50 Team Members
5 Sites
Private/Internal KB and Custom Domain & SSL
Remove Helpsite Branding

Plus

99.99

Per month

Features included:

10000 Articles
250 Team Members
25 Sites
Custom Redirects
Custom Roles/Permissions and Custom Domain & SSL
Private/Internal KB
Remove Helpsite Branding

Enterprise

No pricing info

Features included:

Advanced Customizations
Concierge Onboarding
Prioritized Feature Requests
Prioritized Support
Unlimited Articles
Unlimited Sites
Unlimited Team Members
Uptime/Reliability SLA and API Access

User opinions about HelpSite price and value

Value for money rating:

4.8

(68)

To see what individual users think of HelpSite's price and value, check out the review snippets below.

Bradley U.

Chief Content Creator

“I set up a knowledge base using Helpsite to get our app up and running with some basic FAQ's without the need for the development team to create custom pages within flutter, and all for free!”

Harry P.

Product Manager