NetDocuments Reviews

Pros
Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts.

Cons
NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We were able to set the matters up the way our paper files used to be organized, so it makes finding documents easier for us.

Cons
it is Internet Explorer based and is not as compatible with anything else (i.e. FireFox, Google Chrome, etc.), so you lose some of the functions if you do not use Internet Explorer. However, Internet Explorer is no longer supported and is not stable. Also, when you have a problem and call customer service the wait is excessively long.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It's a cloud base system and for the price it was the best one out there for our small firm. Having a customizable home page is easy to access active client work.

Cons
Downloads are slow and the checking in documents automatically is only working have the time. We have to do a lot of check in manually.

Rating breakdown

Likelihood to recommend: 5/10

Pros
- this software has many features available in which integrating with Salesforce and Drawloop apps are one of the key features - the folder view, file managing is brilliantly handled - the support is very helpful and supportive

Cons
- the pricing can be reduced - can improve more features and backend viewpoints

Rating breakdown

Likelihood to recommend: 10/10

Pros
That it can be accessed from out of office, and very user friendly for document management, which in the legal services field is a must.

Cons
The only con it has that it doe snot have an in-built features to compare different versions of the documents. We got to use another software app to do that.

Rating breakdown

Likelihood to recommend: 8/10

Pros
-The ability to track version control -Share documents internally & externally -Create folder structures to classify documents in addition to document types -Remote access app -Security

Cons
-When there is a problem or sync issue, there isn't always a reason -Speed sometimes (although this is more likely an internet speed issue)

Rating breakdown

Likelihood to recommend: 10/10

Pros
It’s a great tool for having a repository of documents. It makes keeping things organized easy. It’s a great collaboration tool.

Cons
saving and deleting different versions of a document doesn’t work as well as it could. Other than occasional glitches, it’s great software.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Easy to use, lots of features, great support a phone call away

Cons
Some answers can't be found on the support pages but they're just a phone call away anyway

Rating breakdown

Likelihood to recommend: 10/10

Pros
Indexing documents into categories has helped narrow down searches better.

Cons
It's a bit slow in retrieving documents, and it can be difficult to navigate on occasion.

Rating breakdown

Likelihood to recommend: 6/10

Pros
We use NetDocuments to share and send documents securely with other companies. It is a pretty straightforward and easy-to-use offering. Because of this, it has been good to work with and easy to get others to get up to speed with it.

Rating breakdown

Pros
In-document text search, easy UI, competitive pricing

Rating breakdown

Likelihood to recommend: 10/10

Pros
The e-mail integration is awesome, when it works. We run into too many issues to where it loses a connection or fails to uploaded an e-mail.

Cons
Each update makes the system slower and slower. Every time they update their website, a feature breaks and they have to go back and fix it. Hold times for tech support and times can be a little ridiculous.

Rating breakdown

Pros
The search functionality with wild card matching it really nice for developers/people who know regex. It had integrated MS office to view without opening the document

Cons
It was horrendously slow. We have about 40 users and imported documents from another document management service. It was much much slower to search and the way it searches was really bad

Rating breakdown

Likelihood to recommend: 1/10

Rating breakdown