NetDocuments Reviews

The whole package exists in the cloud. It just works. Indexing Works. Importing Works. User Management Works. Very little can go wrong as they handle the infrastructure.

When it does go wrong it can be time consuming to get it fixed. Often the issue requires a patch to their software which can take some time to get and implement from them

NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving.

Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices.

I feel confident our data is secure in Netdocuments.

Unfortunately my users, paralegals and attorneys do not find the interface usable, or ability to share files externally impossible.

Fantastic for the Legal Sector for DMS, HYPER secure and great customer service on issues. We've used them for 10+ years and haven't had many complaints with them at all. The best thing about it is they continually improve and produce better and better Intergrations with microsoft.

The biggest con is the price, you can easily burn a quarter Million on the data storage rates and such easily plus with user licensing, it's mostly due to them being bought by a hedge fund so they screw over everyone with the extreme licensing and piece mealing products that should have been including from the get-go.

It's great to be able to associate emails with attached documents directly into NetDocuments for all of my Cases. From NetDocuments, I can pull up any older emails without having to spend time searching through Outlook

For my purposes, the program works very well. But it would be nice to be able to drag and drop emails to NetDocuments, which would make association even quicker!

This software makes it very convenient to keep all documents organized by user or client and has many features which can be used to ensure the security of the documents.

The search feature can be difficult to figure out the verbiage to use, and if you are searching for a document that you have not been given access to it does not inform you of that, instead it just says “not found”

Thank you for your kind words and feedback! We are continually working to improve our product and have shared your feedback with our product teams. Please note that for security reasons expected by many customers, we intentionally do not disclose if a document exists if the searcher doesn't have access rights to view that document. Thank you for being a NetDocuments customer!

-The ability to track version control -Share documents internally & externally -Create folder structures to classify documents in addition to document types -Remote access app -Security

-When there is a problem or sync issue, there isn't always a reason -Speed sometimes (although this is more likely an internet speed issue)

The interface is good software. Also convenient and suitable for storing and sharing my data

While using the software, I need some tools, but the ones available at the moment are not quite enough. They are open to development

Ability to organize files in folders. One location is available for documents to be reviewed and a separate location for documents to be filed. Ability to track work.

The Create Document function and merging data fields function result in multiple error messages requiring multiple attempts to create a document. These functions are very inefficient and frustrating to use.

It's a cloud base system and for the price it was the best one out there for our small firm. Having a customizable home page is easy to access active client work.

Downloads are slow and the checking in documents automatically is only working have the time. We have to do a lot of check in manually.

This is a document management system in the cloud that is very user friendly. it is easy to save documents and retrieve them. NetDocuments has various programs to work alongside the document management system - such as scanning documents and saving them just like a document you had just created, and ndMail, which is a program that quickly and easily save emails to your various files. Their support team is very good and easy to get ahold of.

3 or 4 times each year we need to update the app on our computers and its always a little scary and we all hate doing it. I wish they could just update their files and when we log in we would automatically be logging into the newest version.

This is a great cloud based "filing cabinet" I use it just like you would use a paper file and it works great. Lots of search options if you are looking for a document. Easy to customize the workspace for how you want to use it. You can set up documents as versions, so each time someone makes changes they can save as a separate document so great way to preserve changes.

Sometimes it has weird glitches, like email integration. But typically customer service is on ball to get it fixed quickly.

We were able to set the matters up the way our paper files used to be organized, so it makes finding documents easier for us.

it is Internet Explorer based and is not as compatible with anything else (i.e. FireFox, Google Chrome, etc.), so you lose some of the functions if you do not use Internet Explorer. However, Internet Explorer is no longer supported and is not stable. Also, when you have a problem and call customer service the wait is excessively long.

- this software has many features available in which integrating with Salesforce and Drawloop apps are one of the key features - the folder view, file managing is brilliantly handled - the support is very helpful and supportive

- the pricing can be reduced - can improve more features and backend viewpoints

That it can be accessed from out of office, and very user friendly for document management, which in the legal services field is a must.

The only con it has that it doe snot have an in-built features to compare different versions of the documents. We got to use another software app to do that.

Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts.

NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past.

This program is great for document management and collaborating with team members as I can email links directly to documents to team members for review. The system is effective in organizing file documents and I use it daily, all day.

There are certain bugs that keep popping up. Document preview is slow to load and sometimes is unavailable for me.

The file organization is next-level .You can setup your folders in any way you want , add notes on files as needed or even link them to photos .Our email server gets overloaded easily and we regularly have to clear your inbox .I like that I can also use NetDocuments to store important ,older emails .

Integration with other programs is lackluster .You cannot collaborate on files with other people ,except on designated areas. You cannot run multiple versions together and are stuck doing one thing at a time .

Easy to open new matters and save documents. Integrates well with other programs.

Software often freezes or is slow. Sometimes slows productivity.

It’s a great tool for having a repository of documents. It makes keeping things organized easy. It’s a great collaboration tool.

saving and deleting different versions of a document doesn’t work as well as it could. Other than occasional glitches, it’s great software.

easy integration with email and safe storage

searching for documents and emails could be easier

NetDocs is very user friendly, it is easy to store documents and emails and also to retrieve them later. It's so useful to have everything organized in one place, and I have it integrated with my Outlook and ZenCase which makes saving and searching for things even simpler.

I occasionally run into issues with the check in/out feature, sometimes it checks back in automatically once I close a document (which I prefer) and sometimes I have to go back and do it manually. That is the only feature I don't find to be consistent.

Easy to use, lots of features, great support a phone call away

Some answers can't be found on the support pages but they're just a phone call away anyway

In-document text search, easy UI, competitive pricing

No cons were added to this review

The e-mail integration is awesome, when it works. We run into too many issues to where it loses a connection or fails to uploaded an e-mail.

Each update makes the system slower and slower. Every time they update their website, a feature breaks and they have to go back and fix it. Hold times for tech support and times can be a little ridiculous.