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NetDocuments

Create, share, and collaborate on documents

Last updated: March 2025

Table of Contents

NetDocuments - 2025 Pricing, Features, Reviews & Alternatives

What is NetDocuments?

NetDocuments is a web-hosted, Software-as-a-Service (SaaS) document, email and records management service. Servicing small to large organizations in over 146 countries worldwide and 78,000 registered users, NetDocuments offers a comprehensive suite of features to manage the entire life cycle of document work and collaborate with others, anywhere, anytime. By offering it as a hosted application, customers benefit by enjoying universal access to their documents from any Internet-connected device, including a Blackberry® or Treo®, full integration with Microsoft® Outlook and business continuity services built-in.

NetDocuments allows you the freedom to access and work on your documents anywhere. Get to the Internet and login to all your documents. Create, edit, share and collaborate with others. Organize into folders based on clients or projects. Search the content of your Word, Excel, PowerPoint, PDF's, and emails. Have the peace of mind knowing your work is backed up and secured in world-class data centers.

Small to large businesses, law firms, financial service firms, health care and real estate organizations can save tens of thousands of dollars by eliminating the hardware, system and client software, and ongoing administration of on-premise systems. It's easy to get started. Simply contact us today to request a fee demo.

Collaborate and work together beyond email - Employees and external people across diverse locations come together to share knowledge and work in secure, online workspaces or data rooms. Use the Internet to connect and be connected. Become immediately productive. As documents and emails are always at the center of our communication and business activity, having NetDocuments as a core Internet platform for your business processes ensures a high level of security, protection, and capabilities to complete your tasks and increase client loyalty without the hassles of technology getting in the way.

The air is cleaner and the sky is bluer - Cloud computing is IT anywhere. It's removing the barrier and costs of on-premise hardware, system software, out-of-date software, and business continuity risks. Just as phones, electricity, and ecommerce are all services in the cloud, your business and its processes driven by technology can also be delivered as services in the cloud. NetDocuments can easily help you migrate your documents and connect your Outlook to get you Internet-ready. Imagine anytime, anywhere access to all your document work. But the real value is connecting your clients, customers and partners and delivering value to them.

Over 20 years experience - Who is NetDocuments? We have over 20 years experience in developing document management applications, including the 10 years since NetDocuments was established. With our expertise in servicing major law firms, we know how critical it is to secure your intellectual assets, to guarantee 99.99% uptime and availability of your information, and to protect it from disaster. That is why we have two world-class data centers, housing over 50+ million documents across 75,000 users, 400+ customers in over 125 countries worldwide.

Benefits of using NetDocuments

Key User Features

Includes all basic DMS features - Globally accessible from any Internet-connected device including smart phones. Check in-out concurrency control, version control, customizable profiling, history, permissions, full-text and profile searching, navigational folders, recently opened/edit/added lists, etc.

Matter-Centric Workspaces - Template-based and very scalable. Set automatic document type foldering and transparent profiling organization. Drag and drop support, external sharing capability, mashups supported, and dynamic discovery search analysis.

Collaboration- Email notifications, email in/out, threaded discussions, calendaring, global sharing, password management, activity tracking, branding, external user administration and setup. Multiple sharing choices via NetBinders, Workspaces or Cabinets for small, simple collaboration to large document repository extranets.

Email Management - An add on service displaying folders and workspaces within MS Outlook for filing and archiving. Single instance storage, move/copy from Outlook, email search and Workspace views within Outlook. Outlook Save and Insert buttons also available and email to folders supported. Email from NetDocuments is MAPI-compliant supporting MS Outlook, Lotus Notes or Novell GroupWise.

Personal home page - Create your own sections and shortcuts, including web links to your favorite documents, folders, web sites for quick access.

Mobile access - Access, view, search, and email your documents from any PDA or smart phone.

Administrative Features

Active Directory Authentication - When users are authenticated via a Local LAN-based Active Directory service, they can set a flag for an Automated User Login process.

MS Office Integrations - Application integration to create new documents from within NetDocuments is supported. Optionally, File New, Open and Save menu integrations within MS Office and WordPerfect are available. Leading third-party document automation packages support NetDocuments.

Access Control Rights - Security rights can be set at the cabinet, folder, profile or document levels. Security templates are supported.

Profiles - Customized profiles can be created for author, client, matter, doc type, practice area, and any others requested. Attribute fields can be text, date or notes fields. Fields can be required, have validation lookup tables, related and security, matter closing and records retention policies can be based on a profile field. Profile templates per user are supported.

Workspaces - Multiple Workspace templates, such as practice areas, can be set up with a predefined set of folders or categories created. Document type can automate the creation and population of folders, and pre-populated My Matters list can be uploaded for users. External users can access workspaces with special features associated.

Web Services - SOAP-based API's are freely available for developing integrations and connecting to other legacy applications.

Reporting - User and document activity logging is available as an add-on service. Login activity report is also available. Folder and document histories can be viewed and printed.

Records Retention Policies - Included with NetDocuments Professional. Profiling is required to create and execute policies on matter closings, document type retentions or any other profile values.

NDSearch Analysis - Add on Service. Refer to NetDocuments NDSearch datasheet for further details.

Starting from

No pricing info

Alternatives with better value for money

NetDocuments's key features

Most critical features, based on insights from NetDocuments users:

Document Storage

4.6

(19)

File Sharing

3.6

(11)

Document Generation

3.3

(3)

File Recovery

4.5

(6)

For Legal Professionals

3.6

(7)

Secure Data Storage

4.8

(5)

All NetDocuments features

Features rating:

4.0

(42)

Data Recovery

4.5

(2)

Document Check-In/Out

3.0

(3)

Document Management

4.4

(5)

Search/Filter

3.5

(2)

Shared Inboxes

4.5

(2)

SSL Security

3.0

(1)

Tagging

4.0

(1)

Task Management

3.0

(2)

Mobile Access

3.5

(2)

Alerts/Notifications

5.0

(1)

Access Controls/Permissions

3.9

(8)

Full Text Search

3.5

(2)

Third-Party Integrations

3.5

(2)

Archiving & Retention

5.0

(3)

Offline Access

5.0

(1)

Document Classification

5.0

(1)

Document Capture

5.0

(1)

Customizable Fields

5.0

(1)

Optical Character Recognition

4.0

(1)

Electronic Signature

3.5

(2)

Metadata Management

(0)

Information Governance

(0)

Indexing

(0)

@mentions

(0)

Progress Tracking

(0)

Project Management

(0)

Records Management

(0)

Reporting & Statistics

2.0

(1)

Reporting/Analytics

(0)

Role-Based Permissions

(0)

Single Sign On

(0)

Task Progress Tracking

(0)

Task Scheduling

(0)

Text Extraction

(0)

To-Do List

(0)

Two-Factor Authentication

(0)

Version Control

(0)

Workflow Management

(0)

Activity Tracking

(0)

API

(0)

Assignment Management

(0)

Audit Management

(0)

Audit Trail

(0)

Batch Processing

(0)

Chat/Messaging

(0)

Client Portal

(0)

Collaboration Tools

5.0

(1)

Commenting/Notes

(0)

Communication Management

(0)

Compliance Management

3.0

(1)

Compliance Tracking

(0)

Configurable Workflow

(0)

Content Library

(0)

Content Management

3.0

(1)

Customizable Branding

(0)

Data Extraction

(0)

Data Import/Export

(0)

Digital Signature

(0)

Document Review

(0)

Drag & Drop

(0)

Email Management

(0)

File Conversion

(0)

File Management

(0)

File Transfer

(0)

Filtering

(0)

NetDocuments alternatives

NetDocuments

4.2

(42)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.0

Value for Money

3.9

Customer Support

3.9

Jotform

4.7

(2.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

Conga Document Generation

4.4

(109)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.0

Customer Support

4.2

Content Central

4.3

(41)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.5

Customer Support

4.2

NetDocuments integrations (56)

Integrations rated by users

We looked through 42 user reviews, to identify which products are mentioned as NetDocuments integrations, and what is the users perception.

Clio

Integration rating: 4.0 (1)

“Securely stores client's files. The ability to share files with clients and other users in the Firm. ”

Rolie Ohl

Principal Attorney

Microsoft 365

Integration rating: 4.0 (1)

ZenCase

Integration rating: 5.0 (1)

Salesforce Sales Cloud

Integration rating: 4.0 (1)

Microsoft Outlook

Integration rating: 5.0 (1)

NetDocuments support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

FAQs/Forum

Knowledge Base

24/7 (Live rep)

Training options

Webinars

In Person

Documentation

Live Online

NetDocuments reviews

Overall rating

4.2

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.72/10

Rating distribution

Pros

“Fantastic for the Legal Sector for DMS, HYPER secure and great customer service on issues.”

Kyle C.

Systems Administrator

“We've used them for 10+ years and haven't had many complaints with them at all. The best thing about it is they continually improve and produce better and better Intergrations with microsoft.”

Kyle C.

Systems Administrator

“This is a great cloud based "filing cabinet" I use it just like you would use a paper file and it works great. Lots of search options if you are looking for a document.”

Hannah K.

legal assistant

Cons

“3 or 4 times each year we need to update the app on our computers and its always a little scary and we all hate doing it.”

Sue F.

Paralegal

“These functions are very inefficient and frustrating to use.”

Betsy S.

Paralegal

“We have about 40 users and imported documents from another document management service. It was much much slower to search and the way it searches was really bad.”

Verified reviewer

Anonymity request

Read all reviews

NetDocuments FAQs

Q. Who are the typical users of NetDocuments?

NetDocuments has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What languages does NetDocuments support?

NetDocuments supports the following languages:
Turkish, Norwegian (Bokmal), Indonesian, Hungarian, Dutch, Irish, Finnish, Czech, Swedish, Hebrew, Chinese (Simplified), Polish, Arabic, Italian, Chinese (Traditional), Japanese, Ukrainian, Spanish, Portuguese, English, French, Danish, Russian, German, Korean

Q. Does NetDocuments support mobile devices?

NetDocuments supports the following devices:
Android, iPad, iPhone

Q. Does NetDocuments offer an API?

Yes, NetDocuments has an API available for use.

Q. What other apps does NetDocuments integrate with?

NetDocuments integrates with the following applications:
RazorSign, Microsoft Outlook, Microsoft PowerPoint, CosmoLex, Bill4Time, Litera Compare, Actionstep, CARET Legal, Duo Security, TimeSolv, OneLogin, Xakia , Clio, OnitX CLM, Redtail CRM, Microsoft Word, Microsoft Excel

Q. What level of support does NetDocuments offer?

NetDocuments offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)