NetDocuments Pricing, Features, Reviews & Comparison of Alternatives

NetDocuments

Create, share, and collaborate on documents

3.77/5 (13 reviews)

NetDocuments overview

NetDocuments is a web-hosted, Software-as-a-Service (SaaS) document, email and records management service. Servicing small to large organizations in over 146 countries worldwide and 78,000 registered users, NetDocuments offers a comprehensive suite of features to manage the entire life cycle of document work and collaborate with others, anywhere, anytime. By offering it as a hosted application, customers benefit by enjoying universal access to their documents from any Internet-connected device, including a Blackberry® or Treo®, full integration with Microsoft® Outlook and business continuity services built-in.

NetDocuments allows you the freedom to access and work on your documents anywhere. Get to the Internet and login to all your documents. Create, edit, share and collaborate with others. Organize into folders based on clients or projects. Search the content of your Word, Excel, PowerPoint, PDF's, and emails. Have the peace of mind knowing your work is backed up and secured in world-class data centers.

Small to large businesses, law firms, financial service firms, health care and real estate organizations can save tens of thousands of dollars by eliminating the hardware, system and client software, and ongoing administration of on-premise systems. It's easy to get started. Subscription pricing starts at $20 per user per month with a base level of storage included. Give it a try now with a 30 day trial account.

Collaborate and work together beyond email - Employees and external people across diverse locations come together to share knowledge and work in secure, online workspaces or data rooms. Use the Internet to connect and be connected. Become immediately productive. As documents and emails are always at the center of our communication and business activity, having NetDocuments as a core Internet platform for your business processes ensures a high level of security, protection, and capabilities to complete your tasks and increase client loyalty without the hassles of technology getting in the way.

The air is cleaner and the sky is bluer - Cloud computing is IT anywhere. It's removing the barrier and costs of on-premise hardware, system software, out-of-date software, and business continuity risks. Just as phones, electricity, and ecommerce are all services in the cloud, your business and its processes driven by technology can also be delivered as services in the cloud. NetDocuments can easily help you migrate your documents and connect your Outlook to get you Internet-ready. Imagine anytime, anywhere access to all your document work. But the real value is connecting your clients, customers and partners and delivering value to them.

Over 20 years experience - Who is NetDocuments? We have over 20 years experience in developing document management applications, including the 10 years since NetDocuments was established. With our expertise in servicing major law firms, we know how critical it is to secure your intellectual assets, to guarantee 99.99% uptime and availability of your information, and to protect it from disaster. That is why we have two world-class data centers, housing over 50+ million documents across 75,000 users, 400+ customers in over 125 countries worldwide.

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 20 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
NetDocuments screenshot: NetDocuments allows private/shared workspaces that are based on a specific profile attribute. For example, in a law firm, a workspace could be a Matter-based view of documents, emails, etc. NetDocuments 17.2 Quick PreviewNetDocuments screenshot: A single click files most of your email. Thanks to our powerful predictive filing engine, we take the tedium out of managing your mailbox. Filing on send means none of the recipients have to do any filing. NetDocuments screenshot: Everything in netdocuments is full text searchable and can easily be narrowed down by filters shown on the left - as well as previewed all within netdocuments.NetDocuments screenshot: NetDocuments, we provide an alternative to emailing client material back and forth by using our secured links. This is one of many examples of how to securely send a document using our platform:Welcome to NetDocuments 17.2

NetDocuments reviews

Value for money
Features
Ease of use
Customer support
  3.8
  3.8
  3.8
  3.8
Cyndy Yancey

NetDocuments

Used daily for 2+ years
Reviewed 2019-10-24
Review Source: Capterra

Overall, I like the software alot when it is working and Internet Explorer is working.

Pros
We were able to set the matters up the way our paper files used to be organized, so it makes finding documents easier for us.

Cons
it is Internet Explorer based and is not as compatible with anything else (i.e. FireFox, Google Chrome, etc.), so you lose some of the functions if you do not use Internet Explorer. However, Internet Explorer is no longer supported and is not stable. Also, when you have a problem and call customer service the wait is excessively long.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Santosh Bajjuri

Net Documents - Review

Used daily for 2+ years
Reviewed 2019-09-04
Review Source: Capterra

- it was overall an excellent experience working with NetDocuments

Pros
- this software has many features available in which integrating with Salesforce and Drawloop apps are one of the key features - the folder view, file managing is brilliantly handled - the support is very helpful and supportive

Cons
- the pricing can be reduced - can improve more features and backend viewpoints

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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vinita mehra

NetDocuments-Ease to use

Used daily for 2+ years
Reviewed 2019-09-12
Review Source: Capterra

As I am involved in international trade Legal services, I am able to use Netdocs to undertake efficient document management which can be undertaken through creating different folders, and managing those folders event remotely internationally.

Pros
That it can be accessed from out of office, and very user friendly for document management, which in the legal services field is a must.

Cons
The only con it has that it doe snot have an in-built features to compare different versions of the documents. We got to use another software app to do that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Have to put your documents somewhere

Used daily for 2+ years
Reviewed 2019-03-26
Review Source: Capterra

If you are looking for a reliable document management system that you can use with no infrastructure cost this is it. It can get pricing based on the use, but it is worth it in the long run.

Pros
-The ability to track version control -Share documents internally & externally -Create folder structures to classify documents in addition to document types -Remote access app -Security

Cons
-When there is a problem or sync issue, there isn't always a reason -Speed sometimes (although this is more likely an internet speed issue)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Michel

Powerful and reliable legal-centric document and email management tool

Used daily for 2+ years
Reviewed 2017-11-13
Review Source: Capterra

Security and collaboration

Pros
Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts.

Cons
NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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NetDocuments features

API
Access Control
Activity Tracking
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Document Management
Document Storage
File Management
SSL Security
Search Functionality
Third Party Integration

Activity Dashboard (132 other apps)
Automatic Notifications (155 other apps)
Calendar Management (107 other apps)
Customizable Branding (130 other apps)
Drag & Drop Interface (143 other apps)
Permission Management (167 other apps)
Projections (123 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for NetDocuments

Key features of NetDocuments

  • Business Continuity
  • Collaboration
  • Compliance
  • Disaster Recovery
  • Document Management
  • Email Management
  • Ethical Walls
  • Extranets
  • LexisNexis Data Centers
  • Security
  • Versioning
View All Features

Benefits

Key User Features

Includes all basic DMS features - Globally accessible from any Internet-connected device including smart phones. Check in-out concurrency control, version control, customizable profiling, history, permissions, full-text and profile searching, navigational folders, recently opened/edit/added lists, etc.

Matter-Centric Workspaces - Template-based and very scalable. Set automatic document type foldering and transparent profiling organization. Drag and drop support, external sharing capability, mashups supported, and dynamic discovery search analysis.

Collaboration- Email notifications, email in/out, threaded discussions, calendaring, global sharing, password management, activity tracking, branding, external user administration and setup. Multiple sharing choices via NetBinders, Workspaces or Cabinets for small, simple collaboration to large document repository extranets.

Email Management - An add on service displaying folders and workspaces within MS Outlook for filing and archiving. Single instance storage, move/copy from Outlook, email search and Workspace views within Outlook. Outlook Save and Insert buttons also available and email to folders supported. Email from NetDocuments is MAPI-compliant supporting MS Outlook, Lotus Notes or Novell GroupWise.

Personal home page - Create your own sections and shortcuts, including web links to your favorite documents, folders, web sites for quick access.

Mobile access - Access, view, search, and email your documents from any PDA or smart phone.

Administrative Features

Active Directory Authentication - When users are authenticated via a Local LAN-based Active Directory service, they can set a flag for an Automated User Login process.

MS Office Integrations - Application integration to create new documents from within NetDocuments is supported. Optionally, File New, Open and Save menu integrations within MS Office and WordPerfect are available. Leading third-party document automation packages support NetDocuments.

Access Control Rights - Security rights can be set at the cabinet, folder, profile or document levels. Security templates are supported.

Profiles - Customized profiles can be created for author, client, matter, doc type, practice area, and any others requested. Attribute fields can be text, date or notes fields. Fields can be required, have validation lookup tables, related and security, matter closing and records retention policies can be based on a profile field. Profile templates per user are supported.

Workspaces - Multiple Workspace templates, such as practice areas, can be set up with a predefined set of folders or categories created. Document type can automate the creation and population of folders, and pre-populated My Matters list can be uploaded for users. External users can access workspaces with special features associated.

Web Services - SOAP-based API's are freely available for developing integrations and connecting to other legacy applications.

Reporting - User and document activity logging is available as an add-on service. Login activity report is also available. Folder and document histories can be viewed and printed.

Records Retention Policies - Included with NetDocuments Professional. Profiling is required to create and execute policies on matter closings, document type retentions or any other profile values.

NDSearch Analysis - Add on Service. Refer to NetDocuments NDSearch datasheet for further details.