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NetDocuments Pricing, Features, Reviews and Alternatives

NetDocuments product overview

What is NetDocuments?

NetDocuments is a web-hosted, Software-as-a-Service (SaaS) document, email and records management service. Servicing small to large organizations in over 146 countries worldwide and 78,000 registered users, NetDocuments offers a comprehensive suite of features to manage the entire life cycle of document work and collaborate with others, anywhere, anytime. By offering it as a hosted application, customers benefit by enjoying universal access to their documents from any Internet-connected device, including a Blackberry® or Treo®, full integration with Microsoft® Outlook and business continuity services built-in.

Key benefits of using NetDocuments

Key User Features

Includes all basic DMS features - Globally accessible from any Internet-connected device including smart phones. Check in-out concurrency control, version control, customizable profiling, history, permissions, full-text and profile searching, navigational folders, recently opened/edit/added lists, etc.

Matter-Centric Workspaces - Template-based and very scalable. Set automatic document type foldering and transparent profiling organization. Drag and drop support, external sharing capability, mashups supported, and dynamic discovery search analysis.

Collaboration- Email notifications, email in/out, threaded discussions, calendaring, global sharing, password management, activity tracking, branding, external user administration and setup. Multiple sharing choices via NetBinders, Workspaces or Cabinets for small, simple collaboration to large document repository extranets.

Email Management - An add on service displaying folders and workspaces within MS Outlook for filing and archiving. Single instance storage, move/copy from Outlook, email search and Workspace views within Outlook. Outlook Save and Insert buttons also available and email to folders supported. Email from NetDocuments is MAPI-compliant supporting MS Outlook, Lotus Notes or Novell GroupWise.

Personal home page - Create your own sections and shortcuts, including web links to your favorite documents, folders, web sites for quick access.

Mobile access - Access, view, search, and email your documents from any PDA or smart phone.

Administrative Features

Active Directory Authentication - When users are authenticated via a Local LAN-based Active Directory service, they can set a flag for an Automated User Login process.

MS Office Integrations - Application integration to create new documents from within NetDocuments is supported. Optionally, File New, Open and Save menu integrations within MS Office and WordPerfect are available. Leading third-party document automation packages support NetDocuments.

Access Control Rights - Security rights can be set at the cabinet, folder, profile or document levels. Security templates are supported.

Profiles - Customized profiles can be created for author, client, matter, doc type, practice area, and any others requested. Attribute fields can be text, date or notes fields. Fields can be required, have validation lookup tables, related and security, matter closing and records retention policies can be based on a profile field. Profile templates per user are supported.

Workspaces - Multiple Workspace templates, such as practice areas, can be set up with a predefined set of folders or categories created. Document type can automate the creation and population of folders, and pre-populated My Matters list can be uploaded for users. External users can access workspaces with special features associated.

Web Services - SOAP-based API's are freely available for developing integrations and connecting to other legacy applications.

Reporting - User and document activity logging is available as an add-on service. Login activity report is also available. Folder and document histories can be viewed and printed.

Records Retention Policies - Included with NetDocuments Professional. Profiling is required to create and execute policies on matter closings, document type retentions or any other profile values.

NDSearch Analysis - Add on Service. Refer to NetDocuments NDSearch datasheet for further details.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Live Online

NetDocuments pricing information

Value for money

4.1

/5

24

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NetDocuments features

Functionality

4.0

/5

24

Total features

73

8 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
Search/Filter
File Sharing
Document Storage

Functionality contenders

NetDocuments users reviews

Overall Rating

4.2

/5

24

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.24/10
Rating distribution

5

4

3

2

1

12

8

2

0

2

Pros
This is a great cloud based "filing cabinet" I use it just like you would use a paper file and it works great. Lots of search options if you are looking for a document.

HK

Hannah K.

This is a document management system in the cloud that is very user friendly. It is easy to save documents and retrieve them.

SF

Sue F.

Its a great platform that I would recommend to many businesses/friends.

HK

Hannah K.

Cons
3 or 4 times each year we need to update the app on our computers and its always a little scary and we all hate doing it.

SF

Sue F.

We have about 40 users and imported documents from another document management service. It was much much slower to search and the way it searches was really bad.

AR

Anonymous Reviewer

Sometimes a glitch happens and we need to get technical support, but then again, sometimes it is just operator error. Either way, they are helpful and get to the root of the problem.

SF

Sue F.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NetDocuments - Great Cloud based DMS

Reviewed 10 months ago

Almost always positive. The search, storage and applications work. When they don't the support staff is usually friendly and knowledgeable

Pros

The whole package exists in the cloud. It just works. Indexing Works. Importing Works. User Management Works. Very little can go wrong as they handle the infrastructure.

Cons

When it does go wrong it can be time consuming to get it fixed. Often the issue requires a patch to their software which can take some time to get and implement from them

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best document management system

Reviewed a year ago
Pros

NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving.

Cons

Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

NetDocuments EO

Reviewed a month ago

Document control is very easy and functional. I spend less time doing these things now

Pros

I can happily recommend it to my friends. My friends who use it are very satisfied

Cons

They need some improvement in the interface part. A simpler interface would be better

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Could be great but falls short

Reviewed 4 years ago
Pros

The e-mail integration is awesome, when it works. We run into too many issues to where it loses a connection or fails to uploaded an e-mail.

Cons

Each update makes the system slower and slower. Every time they update their website, a feature breaks and they have to go back and fix it. Hold times for tech support and times can be a little ridiculous.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NetDocuments review

Reviewed 3 months ago

Great document and email management, a lot of time saved!

Pros

A modern, easy-to-use cloud-based professional document management system with a user-friendly interface and many useful functionalities, like manual version control, tagging and robust search.

Cons

Have not found any downsides while using the product yet.

NetDocuments FAQs and common questions

Q. What type of pricing plans does NetDocuments offer?

NetDocuments has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of NetDocuments?

NetDocuments has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does NetDocuments support?

NetDocuments supports the following languages:
Turkish, Norwegian (Bokmal), Indonesian, Hungarian, Dutch, Irish, Finnish, Czech, Swedish, Hebrew, Chinese (Simplified), Polish, Arabic, Italian, Chinese (Traditional), Japanese, Ukrainian, Spanish, Portuguese, English, French, Danish, Russian, German, Korean


Q. Does NetDocuments support mobile devices?

NetDocuments supports the following devices:
Android, iPad, iPhone


Q. Does NetDocuments offer an API?

Yes, NetDocuments has an API available for use.


Q. What other apps does NetDocuments integrate with?

NetDocuments integrates with the following applications:
Razor365 Contract Management, Microsoft Outlook, Microsoft PowerPoint, CosmoLex, Bill4Time, Litera Compare, Actionstep, Zola Suite, Duo Security, TimeSolv, OneLogin, Xakia , Clio, Onit, Redtail CRM, Microsoft Word, Microsoft Excel


Q. What level of support does NetDocuments offer?

NetDocuments offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Common NetDocuments comparisons

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