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Pomelo Health

A fresh approach to patient engagement.

Table of Contents

Is this product right for your business?

Find out with a

Pomelo Health - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Pomelo Health overview

What is Pomelo Health?

Pomelo by TELUS Health helps clinics streamline scheduling, intake and patient communications with EMR-connected digital tools. Patients can book, reschedule or confirm appointments online and receive automated SMS, voice or email reminders to reduce no‑shows. Before visits, clinics can send instructions and eForms that patients complete in advance, with details syncing back to the EMR to simplify intake and triage. Teams can communicate with patients via private, encrypted two‑way messaging, share files (e.g., results), and manage conversations with permissions and shared inboxes. Pomelo also supports mobile self check‑in (including QR code/parking-lot check‑in) and targeted mass communications with engagement analytics. Flexible modules let you start with reminders and messaging and add features as your practice needs grow.

Starting price

Alternatives

with better value for money

Pomelo Health’s user interface

Ease of use rating:

4.2

(41)

Pomelo Health pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(23)

5(17)

What do users say about Pomelo Health?

Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders.

Select to learn more

Who uses Pomelo Health?

Based on 41 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Health, Wellness and Fitness

Medical Practice

Hospital & Health Care

Non-Profit Organization Management

Use cases

Appointment Reminder

Patient Portal

Appointment Scheduling

Patient Management

Pomelo Health's key features

Most critical features, based on insights from Pomelo Health users:

Group scheduling

1.0

(1)

All Pomelo Health features

Features rating:

3.9

(41)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

Admissions management

(0)

Alerts/Notifications

(0)

Appointment management

(0)

Appointment scheduling

(0)

Approval process control

(0)

Automated scheduling

(0)

Availability management

(0)

Billing & invoicing

(0)

Booking management

(0)

Broadcast messaging

(0)

Calendar management

(0)

Calendar/Reminder system

(0)

Calendar sync

(0)

Call reminders

(0)

Campaign management

(0)

Cancellation management

(0)

Care plan management

(0)

Care summaries

(0)

Chat/Messaging

(0)

Client portal

(0)

Communication management

(0)

Configurable Alerts

(0)

Confirmations/Reminders

1.0

(1)

Contact database

(0)

Customer database

(0)

Customer experience management

(0)

Customizable branding

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Data import/export

(0)

Data storage management

(0)

Document management

5.0

(1)

Document storage

(0)

EDI

(0)

EHR-Agnostic

(0)

Email alerts

(0)

Email management

(0)

Email marketing

(0)

Email reminders

(0)

EMR/EHR

(0)

E-Prescribing

(0)

Faculty/Staff management

(0)

File sharing

(0)

For medical purposes

(0)

Forms management

(0)

Group messaging

(0)

Group registration

(0)

Group scheduling

1.0

(1)

Health record access

(0)

Intake management

(0)

Lab results

(0)

Live chat

(0)

Mass notifications

(0)

Message personalization

(0)

Messaging

(0)

Mobile access

(0)

Mobile alerts

5.0

(1)

Multi-Channel communication

(0)

Multi-Language

(0)

Multi-Location

5.0

(1)

Multi-Physician

(0)

Multiple appointment types

(0)

Multi-Provider practice

(0)

No-Show tracking

(0)

On call scheduling

(0)

One-to-One messaging

(0)

Online booking

1.0

(1)

Online forms

(0)

Online registration

(0)

Online scheduling

(0)

Onsite registration

(0)

Patient communications

(0)

Patient education

(0)

Patient engagement

(0)

Patient Flow Management

(0)

Patient intake

5.0

(1)

Patient monitoring

(0)

Patient portal

(0)

Patient questionnaires

(0)

Patient records management

(0)

Patient scheduling

5.0

(1)

Physician management

(0)

Physician scheduling

(0)

Practice management

(0)

Prescription renewal

(0)

Prioritization

(0)

Queue management

(0)

Real-time alerts

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Recurring appointments

(0)

Registration management

(0)

Reminders

(0)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Rescheduling

(0)

Scheduled messaging

(0)

Scheduling

5.0

(1)

Secure data storage

(0)

Secure messaging

(0)

Self check-in/check-out

(0)

Self service portal

(0)

SMS messaging

5.0

(1)

SMS reminders

(0)

Task management

(0)

Task scheduling

(0)

Telemedicine

(0)

Third-Party integrations

(0)

Two-Way audio & video

(0)

Video conferencing

(0)

Video consultations

(0)

Virtual meetings

(0)

Virtual waiting room

(0)

Waiting time tracking

(0)

Wait list management

(0)

Waitlist status tracking

(0)

Website integration

(0)

Workflow management

(0)

Pomelo Health alternatives

Pomelo Health

4.2

(41)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

3.9

Value for Money

3.9

Customer Support

4.3

Carepatron

4.4

(854)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.6

Customer Support

4.5

Vagaro

4.7

(3.6K)

visit website

Starting from

23.99

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.6

ClinicSense

4.8

(651)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.6

Value for Money

4.8

Customer Support

4.9

Pomelo Health pricing

Value for money rating:

3.9

(41)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Pomelo Health price and value

Value for money rating:

3.9

(41)

To see what individual users think of Pomelo Health's price and value, check out the review snippets below.

“Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders.”

Rachael M.

Dietitian

“Great customer support and their patience when I ask the same questions over again.”

Nicole H.

MOA

Pomelo Health support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

FAQs/Forum

Chat

Training options

Documentation

Pomelo Health FAQs

Q. Who are the typical users of Pomelo Health?

Pomelo Health has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers

These products have better value for money

Q. What level of support does Pomelo Health offer?

Pomelo Health offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat

Related categories

Appointment Scheduling

Medical Practice Management