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Pomelo Health Logo

Pomelo Health

4.2
(40)

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A fresh approach to patient engagement.

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(3)

Pomelo Health Pricing, Features, Reviews and Alternatives

Pomelo Health product overview

What is Pomelo Health?

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline healthcare facilities' workflows.

Key benefits of using Pomelo Health

- Deliver a great patient experience before, during, and after the visit with key patient engagement tools such as online booking, appointment reminders, telemedicine, secure messaging, and more.

- Save over 120 hours of staff time per employee per month by allowing your patients to book online
Increase your practice efficiency and reduce admin hassle by allowing your patients to self-check-in using their mobile devices.

- Share sensitive documents like test results or treatment plans and allow patients to send you attachments like forms using our secure messaging platform.

- Digitize patient forms that will automatically populate the patient's chart and update the patient information in your practice EMR.

- Decrease your practice no-show rate by up to 85% by sending automated reminders by SMS, email, or voice message.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Chat

Training options

Webinars
In Person
Documentation
Live Online
Videos

Pomelo Health FAQs

Q. What type of pricing plans does Pomelo Health offer?

Pomelo Health has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Pomelo Health?

Pomelo Health has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Pomelo Health support?

Pomelo Health supports the following languages:
English, French, Spanish

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Q. Does Pomelo Health support mobile devices?

Pomelo Health supports the following devices:
Android, iPad, iPhone

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Q. Does Pomelo Health offer an API?

No, Pomelo Health does not have an API available.

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Q. What level of support does Pomelo Health offer?

Pomelo Health offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat

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Pomelo Health pricing information

Value for money

3.9

/5

40

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Pomelo Health features

Functionality

3.9

/5

40

Total features

126

11 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Appointment Management
Scheduling
Reminders
Patient Records Management
Alerts/Notifications
Document Management

Functionality contenders

Pomelo Health users reviews

Overall Rating

4.2

/5

40

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.64/10
Rating distribution

5

4

3

2

1

16

17

6

0

1

Pros
It have been a great partnership and the Pomelo team has been very supportive and responsive.
We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help.
My experience has been good. My contact has been extremely helpful dealing with all my questions.
Cons
When someone cancels appointment, it deletes from EMR software. Would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up.
Terrible support, they responded by deleting my account and data. I responded and they have not replied.
Set up was confusing and not able to make changes based on what we require.

Overall rating contenders

AR
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Anonymous Reviewer

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Integrated to EMR's! No double entry needed

Reviewed 4 years ago
Pros

Integration to EMRs, secure, user friendly, customizable

Cons

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Jv
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Johann v.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Family Practice using Chronometriq

Reviewed 3 years ago

Very happy with it overall.

Pros

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

AM
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Anne M.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I was hoping for a better product

Reviewed 3 years ago

There were difficulties setting up and learning curves.

Pros

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Vendor response

Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team

AF
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Alicia F.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Family Practice - Online Booking

Reviewed 3 years ago

It is a great service for patients!

Pros

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

SH
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Sorour H.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good service

Reviewed 3 years ago

We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help.

Pros

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

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