ScreenConnect vs ISL Light

TeamViewer ONE

Zoho Assist

Slack

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Security Project Engineer

Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding.

Consulting Team Lead

We appreciate its user-friendliness and the fact that we were always able to get a prompt response from their helpful support team, suggesting options that would work best for us.

Carer

After hours support and maintenance provider.

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Access Controls/Permissions

Access Management

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Annotations

Attendee Management

Authentication

Chat/Messaging

Collaboration Tools

Communication Management

Compliance Management

Customizable Branding

Customizable Reports

Dashboard

Data Import/Export

Data Security

Desktop Virtualization

Diagnostics Tools

Diagnostic Tools

Discussions/Forums

Email Management

Email Reminders

File Management

File Sharing

File Transfer

Help Desk Management

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multiple Monitor Access

Presentation Streaming

Projections

Queue Management

Real-Time Chat

Recording

Remote Access/Control

Remote Monitoring & Management

Remote Printing

Remote Support

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Scheduling

Screen Recording

Screen Sharing

Search

Search/Filter

Self Service Portal

Session Recording

Session Transfer

SSL Security

Surveys & Feedback

Task Management

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Unattended Access

User Management

Video Chat

Video Conferencing

By industry, ConnectWise ScreenConnect reviewers are most commonly professionals in information technology and services (33%). The most frequent use case cited is remote support (76% of reviewers).

Users and use cases

Most reviewers indicate that ConnectWise ScreenConnect delivers strong value for money, with comprehensive features at a lower cost and flexible pricing. However, some reviewers feel recent price increases and complex plans reduce affordability for smaller organizations.

Value for money

ConnectWise ScreenConnect is a remote support solution with key features that include remote access/control, access controls/permissions, unattended access, and more.

ScreenConnect

Web-based

Linux

iPhone

iPad

Android

Windows

AnyDesk

GoTo Meeting

Splashtop

Kaseya VSA

RealVNC Connect

BeyondTrust Remote Support

LogMeIn Rescue

RemotePC

ServiceNow

Webex Suite

Remote Support One

Remote Support Standard

Remote Support Premium

 Remote Unattended Access

Complex and costly licensing model

47% of reviewers feel negative about Licensing. Some users find the licensing structure confusing, with restrictions on concurrent sessions and unexpected license allocation issues. Reviewers mention frustration with the transition to subscription-based pricing, high costs for additional licenses, and difficulties managing or purchasing licenses. They say licensing can interrupt workflow if limits are reached, and there is concern about future changes to the licensing model and lack of transparency in pricing.

Challenging installation experience

The MSI installer can be a bit annoying to deploy over GPO with a gold image.

46% of reviewers feel negative about Installation. Some users report difficulties installing the software, particularly on macOS and Linux due to security settings and compatibility issues. Reviewers mention that antivirus programs often block the installer, and non-technical users struggle with downloading and running the application. They say installation can be cumbersome in locked-down environments, and the process is not always user-friendly, sometimes requiring multiple steps or manual intervention.

Limited and unreliable communication features

Managing Director

Nothing really - everything works as i'd expect but sometimes the email support requests to customers fall in junk instead of inbox.

39% of reviewers feel negative about Chat and Email. Some users find the chat functionality lacking, with notifications that are easily missed and pop-ups that are not attention-grabbing. Reviewers mention email invitations often end up in spam or are delayed, making remote sessions harder to initiate. They say there is no video conferencing, limited language support, and difficulties with file transfers and user messaging, which impacts real-time communication during support sessions.

Disruptive and inconsistent updates

43% of reviewers feel negative about Update and Upgrade. Some users say frequent updates disrupt workflows, require manual intervention, or cause compatibility issues with firewalls and integrations. Reviewers report problems with auto-updating clients, outdated documentation, and the need to reconfigure settings after upgrades. They mention that updates can break existing functionality, are sometimes poorly communicated, and managing version consistency across devices is challenging.

Recurring stability and compatibility problems

Senior Systems Engineer 

The server end that controls the updating of the client constantly is freezing or the service needs to restart.  

ICT Security Assurance Analyst

Minor bugs which we come across every now and then, such as screen-blanking and blocking input can sometimes reverse and affect the Service Desk staff.

56% of reviewers feel negative about Bugs and Issues. Some users report persistent bugs, especially with macOS clients, memory leaks, and server crashes that require frequent restarts. Reviewers mention problems with session stability, keyboard mapping, and occasional loss of connection. They say technical support can be slow or unhelpful, and updates sometimes introduce new issues. Users also note challenges with antivirus conflicts, UI glitches, and inconsistent performance across different environments.

Reliable unattended device management

90% of reviewers feel positive about Unattended Access. Reviewers appreciate being able to connect to devices without user intervention, which is crucial for after-hours maintenance and ongoing support. They say this feature saves time, allows for instant troubleshooting, and is easy to set up across many machines. Users highlight the flexibility to manage servers and workstations remotely, the convenience of mobile access, and the ability to perform administrative tasks without disrupting end users.

Quick and flexible setup process

92% of reviewers feel positive about Setup. Reviewers indicate that initial configuration is fast and requires little technical expertise, with clear instructions and minimal steps. They appreciate the flexibility in configuring options and the ease of setting up devices across different operating systems. Users mention that once the initial setup is complete, ongoing management is straightforward, and the process is smooth for both individual and group deployments, reducing the time needed to get started.

Efficient large-scale deployment

92% of reviewers feel positive about Deployment. Some users say deploying the software across multiple endpoints is simple, whether using group policy, MSI files, or integration with management tools. Reviewers appreciate that deployment is lightweight, works well on various platforms, and can be automated for client onboarding. They find it reliable for both small and large environments, and value the ability to quickly roll out updates and manage devices remotely without significant manual intervention.

Intuitive and simple operation

96% of reviewers feel positive about Ease of Use. Reviewers find the software straightforward, with a clean interface and intuitive navigation that makes it accessible for both technical and non-technical users. They say it streamlines daily IT tasks, is easy to learn for first-time users, and supports multiple platforms. Users mention that setup and operation require minimal training, and the application simplifies collaboration and remote support, making their work more efficient and less stressful.

Comprehensive remote support tools

91% of reviewers feel positive about Remote Access. Reviewers appreciate being able to quickly and securely connect to client devices from anywhere, which saves time and reduces the need for on-site visits. They say the platform supports a wide range of devices and operating systems, offers features like backstage access and remote command execution, and allows for seamless troubleshooting. Users find the ability to support multiple clients and manage remote workstations invaluable, especially for distributed teams and during remote work scenarios.

IT Manager

From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install.  

Security Engineer

Our general experience with ConnectWise ScreenConnect has been great we are able to connect to our users machines transfer files, run scripts and commands seamlessly with great support for multiple monitors and perirpherals

IT Systems Admin

Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile.

Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work.  

Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility.

IT Service Manager

This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment.

Senior Technician

I use this software to manage thousands of computers/servers everyday and it is made a breeze with ConnectWise ScreenConnect.

Escalation Tech Lead

It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful.

We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method.

We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless.

It cuts down on troubleshooting time and simplifies routine tasks.

Certain settings hide behind layers or need several clicks to reach.

Marketing Manager

ConnectWise ScreenConnect has provided us with instant connectivity to our remote devices and offered more integration options.

IT Technician

Remote access is a breeze with this product. Whether you need to have it installed on a machine or simply need to provide direct support to end users.

The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users.

Network and System Engineer

On-prem was retired, cloud was not as customizable, also not great that it got bought by ConnectWise and rebranded to Control

Support Engineer

The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.

Sr Systems Engineer

Very good tool to have all devices centralized to avoid connecting each time to different vpn, and to go directly to each business and different countries.

There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.

This is easily fixed with a little bit of walking through but can become a hassle when trying to assist those who are a little bit less tech savvy.

We are able to run commands against machines remotely and view basic information about the resource.

Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues.

Using this service internationally, also works well and it includes all of the tools I have ever needed when supporting a user remotely.

Client Services Manager

This made it difficult to use at times because it would sometimes take upwards of 10-30 minutes to load.

IT Systems Specialist

I can filter connections by device name, user account name or even IP address, etc but we really would like to have an option to sort the devices based on last contact date and time so we can monitor more closely the devices that are not being used in our schools.

We had some follow up emails from our trial from someone at ConnectWise to check in which was a nice touch, and the whole process from start to finish was really really smooth.

The chat system also reduces call time as I can chat about issues and easily multi-task.

It operations manager

Customisation and unattended remote support

Performance is always good, even on low-speed networks.

Executive

Not only that, it’s fast, and makes remote support easy for our us as well as our customers.

Customer Success Manager

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software.

It's great for remote access into another users computer, even if just one of your own.

I least liked it's display not being very clear when connected to a remote computer.

I found it very useful with my client work remotely.

Operations Manager

It's fast, very flexible, provides a shell environment called backstage that allows us to tweak computers without impacting the end user.

NOC Lead

the adhoc session are quick and easy to walk an end user through setting up.

Assoc. Cloud and Sys Admin

It was a little buggy sometimes but all software has bugs.

More importantly, it's super easy to deploy and roll out to all our clients’ devices.

NOC Manager

It helps to connect to remote machines very easily.

I liked that the product was user friendly, but I did not like how slow the product was.

Director of Cybersecurity Services

Features like "Screen Blanking" can be very clunky.

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

Art Director

This is an invaluable tool for managing signage for our sales offices and company division offices out of town.

ScreenConnect vs ISL Light Comparison (2026)

ScreenConnect

ISL Light

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives