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ScreenConnect vs ISL Light Comparison (2026)

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ScreenConnect

ISL Light

Overview

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

16.9

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.9K

1.3K

432

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.7

779

592

176

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently.”

Shyam K.

Team Leader

“It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier.”

Josh D.

IT Support Engineer

“While it works great on windows stations and servers, the updates for the MacOS are sometimes slow to come out to support or fixe issues with the latest builds.”

Philippe C.

IT Director

Pros

“silent install packages for unattended clients, I can make different packages for different customers so that clients are automatically arranged into my groups”

Joze V.

general manager

“I also like the strong focus on security and privacy, which gives me confidence when working remotely.”

GŽ

Gregor Ž.

Professional Worker

“There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users.”

GŽ

Gregor Ž.

Professional Worker

Cons

“From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. ”

Todd W.

IT Manager

“Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues.”

Patrick S.

IT Manager

“Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. ”

Todd W.

IT Manager

Cons

“File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer.”

David B.

System Technician

“Talking a client through downloading and running the software, if it isn't already on their computer some of them find it difficult to give me access remotely”

Anthony D.

Director

“Sometimes trouble with ctrl + C and ctrl + V not working when trying to copy text to client computer”

Andraž C.

IT Director