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TeamViewer ONE vs ISL Light Comparison (2026)
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Good recommendations?
TeamViewer ONE
4.6
(11.6K)5
7.9K
4
3.2K
3
433
2
45
1
44
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ISL Light
4.7
(779)5
592
4
176
3
10
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
11.6K
5
4
3
2
1
7.9K
3.2K
433
45
44
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.7
779
5
4
3
2
1
592
176
10
0
1
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“Overall, I find TeamViewer ONE reliable and effective for its core job — secure remote access, cross-platform support, screen sharing, and unattended access get consistently good marks, and it's especially popular for remote support use cases.”
RW
Rich W.
Executive Director of IT
“Cross-platform coverage is the real strength: Windows, Mac, Linux, and mobile all handled from one console, which no other tool we tried matched.”
MR
Mohammed R.
Technical Engineer
“I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes.”
BM
Bob M.
Chief Wizard
Pros
“silent install packages for unattended clients, I can make different packages for different customers so that clients are automatically arranged into my groups”
JV
Joze V.
general manager
“I also like the strong focus on security and privacy, which gives me confidence when working remotely.”
GŽ
Gregor Ž.
Professional Worker
“There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users.”
GŽ
Gregor Ž.
Professional Worker
Cons
“The main friction points are pricing (seen as pricey with a restrictive free tier and clunky cancellation), a learning curve for newcomers, occasional connectivity hiccups depending on internet quality, and some annoyance with version-compatibility issues and false commercial-use flags on the free version.”
RW
Rich W.
Executive Director of IT
“The connection quality can vary depending on the network, and there can occasionally be a slight delay in screen response.”
RG
Rashad G.
Senior Geomechanicist
“I have heard that the service is due to be discontinued as the online portion is being dismantled and I own my copy. If that is going to be discontinued where you are going to force me to pay a monthly charge for a product I bought already I will go somewhere else.”
DC
Dave C.
Owner
Cons
“File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer.”
DB
David B.
System Technician
“Talking a client through downloading and running the software, if it isn't already on their computer some of them find it difficult to give me access remotely”
AD
Anthony D.
Director
“Sometimes trouble with ctrl + C and ctrl + V not working when trying to copy text to client computer”
AC
Andraž C.
IT Director
- Vendor responds to reviews
- Last review5 days ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features170
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Asset Discovery
- Asset Tracking
- Assignment Management
- Audio Calls
- Audit Trail
- Authentication
- Automated Routing
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- BYOD Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Behavioral Analytics
- Billing & Invoicing
- Build Automation
- CRM
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configuration Management
- Contact Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Desktop/Browser Sharing
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Disaster Recovery
- Document Management
- Documentation Management
- Drag & Drop
- Electronic Signature
- Email Management
- Email Reminders
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Analysis
- Event Logs
- File Management
- File Sharing
- File Transfer
- For MSPs
- For the IT sector
- HIPAA Compliant
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Location Tracking
- Maintenance Scheduling
- Meeting Management
- Mobile Access
- Mobile App
- Mobile Device Management
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Multiple User Accounts
- Network Provisioning
- Network Security
- Network Wide Management
- On-Demand Recording
- Password Management
- Patch Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Presentation Streaming
- Presenter Control Management
- Print Management
- Prioritization
- Problem Management
- Project Management
- Project Time Tracking
- Projections
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Remote Wipe
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Recording
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Session Recording
- Session Transfer
- Single Sign On
- Software Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Scheduling
- Third-Party Integrations
- Threat Response
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Support
- Vulnerability Scanning
- Website Monitoring
- Whiteboard
- Whitelisting/Blacklisting
- Wireless Internet Access Control
- Workflow Automation
- Workflow Management
- Total features86
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Asset Discovery
- Asset Tracking
- Assignment Management
- Audio Calls
- Audit Trail
- Authentication
- Automated Routing
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- BYOD Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Behavioral Analytics
- Billing & Invoicing
- Build Automation
- CRM
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configuration Management
- Contact Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Desktop/Browser Sharing
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Disaster Recovery
- Document Management
- Documentation Management
- Drag & Drop
- Electronic Signature
- Email Management
- Email Reminders
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Analysis
- Event Logs
- File Management
- File Sharing
- File Transfer
- For MSPs
- For the IT sector
- HIPAA Compliant
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Location Tracking
- Maintenance Scheduling
- Meeting Management
- Mobile Access
- Mobile App
- Mobile Device Management
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Multiple User Accounts
- Network Provisioning
- Network Security
- Network Wide Management
- On-Demand Recording
- Password Management
- Patch Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Presentation Streaming
- Presenter Control Management
- Print Management
- Prioritization
- Problem Management
- Project Management
- Project Time Tracking
- Projections
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Remote Wipe
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Recording
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Session Recording
- Session Transfer
- Single Sign On
- Software Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Scheduling
- Third-Party Integrations
- Threat Response
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Support
- Vulnerability Scanning
- Website Monitoring
- Whiteboard
- Whitelisting/Blacklisting
- Wireless Internet Access Control
- Workflow Automation
- Workflow Management
Integrations
- Total integrations19
- AnyDesk
- Autotask PSA
- Avast Ultimate Business Security
- Barracuda RMM
- Bitrix24
- Devolutions Cloud
- Dynamics 365 Business Central
- Freshdesk
- Freshservice
- Heimdal Remote Desktop
- IBM Security MaaS360
- Jira
- Microsoft Azure
- Microsoft Enterprise Mobility + Security
- Microsoft Intune
- Microsoft Outlook
- Microsoft Teams
- NinjaOne
- Okta
- PDQ Connect
- Remote Desktop Manager
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Slack
- SysAid
- Zendesk Suite
- Zoho CRM
- Zoho Desk
- Total integrations11
- AnyDesk
- Autotask PSA
- Avast Ultimate Business Security
- Barracuda RMM
- Bitrix24
- Devolutions Cloud
- Dynamics 365 Business Central
- Freshdesk
- Freshservice
- Heimdal Remote Desktop
- IBM Security MaaS360
- Jira
- Microsoft Azure
- Microsoft Enterprise Mobility + Security
- Microsoft Intune
- Microsoft Outlook
- Microsoft Teams
- NinjaOne
- Okta
- PDQ Connect
- Remote Desktop Manager
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Slack
- SysAid
- Zendesk Suite
- Zoho CRM
- Zoho Desk
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