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Zoho Assist vs ISL Light Comparison (2026)

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Zoho Assist

ISL Light

Overview

Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

₹

480

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

16.9

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.5K

1.1K

312

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

4.7

779

592

176

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services.”

Hosam K.

Owner

“As a cloud-based solution, it seamlessly empowers IT teams to troubleshoot devices across Windows, Mac, Linux, and mobile platforms without requiring end-users to install any software.”

Sean S.

network manager

“One of its biggest advantages is its licensing flexibility, allowing us to easily scale the number of licenses up or down based on our current workloads and active projects.”

Fernando P.

CEO

Pros

“silent install packages for unattended clients, I can make different packages for different customers so that clients are automatically arranged into my groups”

Joze V.

general manager

“I also like the strong focus on security and privacy, which gives me confidence when working remotely.”

GŽ

Gregor Ž.

Professional Worker

“There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users.”

GŽ

Gregor Ž.

Professional Worker

Cons

“While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable.”

Ulysses C.

Coding Consultant

“Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version.”

Miki L.

Owner

“The biggest problem is display scaling—when connecting to servers with locked or unusual resolutions, you often can’t adjust the view, which makes the session uncomfortable and slows down work.”

Obay K.

Consultant Engineer

Cons

“File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer.”

David B.

System Technician

“Talking a client through downloading and running the software, if it isn't already on their computer some of them find it difficult to give me access remotely”

Anthony D.

Director

“Sometimes trouble with ctrl + C and ctrl + V not working when trying to copy text to client computer”

Andraž C.

IT Director