Zoho Assist vs ISL Light

TeamViewer ONE

Slack

AnyDesk

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

owner

Initially I was explained limitations and offered way around which I actually found myself and was inconvenient but acceptable. And I was very surprised, that after few days support agent followed up, requested additional information and next day I got resolution how to deal with the problem.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Access Controls/Permissions

Active Directory Integration

Alerts/Notifications

Annotations

Authentication

Availability Indicator

Backup and Recovery

Billing & Invoicing

Chat/Messaging

Collaboration Tools

Conferencing

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Desktop/Browser Sharing

Diagnostics Tools

Diagnostic Tools

Email Reminders

Endpoint Protection

File Sharing

File Transfer

For MSPs

HD Audio/Video

Help Desk Management

Incident Management

Issue Management

IT Asset Tracking

Live Chat

Mobile Access

Mobile Screen Sharing

Monitoring

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple User Accounts

On-Demand Recording

Problem Management

Real-Time Chat

Real-Time Monitoring

Real Time Screen Sharing

Recording

Remote Access/Control

Remote Access & Monitoring

Remote Monitoring & Management

Remote Support

Remote Update/Installation

Reporting/Analytics

Reporting & Statistics

Scheduling

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Self Service Portal

Server Monitoring

Session Recording

Session Transfer

SSL Security

Summary Reports

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Way Audio & Video

Unattended Access

User Management

Video Chat

Video Conferencing

Video Streaming

By industry, Zoho Assist reviewers are most commonly professionals in information technology and services (26%). The most frequent use case cited by reviewers is remote support (72%).

Users and use cases

Most users consider Zoho Assist to deliver strong value for money, as they appreciate its affordable pricing and robust features. Some reviewers feel advanced features are locked behind higher tiers, and costs can escalate for larger teams.

Value for money

The Zoho Assist integration most frequently cited by reviewers is Zoho Desk, a help desk product rated 4.6 out of 5 for its integration with Zoho Assist.

Integrations

Zoho Assist is a remote support solution with key features that include remote access/control, unattended access, access controls/permissions, and more.

Zoho Assist

iPad

Android

Windows

iPhone

Linux

Web-based

Chromebook

BeyondTrust Remote Support

RemotePC

ScreenConnect

LogMeIn Resolve

Splashtop

LogMeIn Pro

RealVNC Connect

GoToMyPC

Dameware

Kaseya VSA

Atera

ISL Light

Standard

Professional

Enterprise

Standard (Unattended Access)

Professional (Unattended Access)

Inconsistent shortcuts and clipboard functionality

Marketing and Communications Specialist

We mostly use the platform to address automation and have had automation fail because Zoho's clipboard size is too small or because it tries to copy it to Zoho's clipboard instead of the machine's clipboard.

71% of reviewers feel negative about Zoho Assist’s shortcuts and clipboard features. Users report frequent issues with keyboard shortcuts not working reliably, especially across different operating systems. They mention frustration with copy-paste functionality, including inconsistent clipboard syncing and intrusive permission dialogs. Reviewers say that the process for transferring text or files via clipboard is confusing and sometimes buggy, which disrupts workflow. Many find that common shortcuts like Ctrl+C and Ctrl+V do not always pass through, and some note problems with keystroke recognition and clipboard popups interfering with their tasks.

Cumbersome multi-monitor and screen handling

Digital Marketer

One bug that I found is that when you switch between monitors with different sizes, the view is not automatically fixed.

64% of reviewers feel negative about Zoho Assist’s screen and monitor management. Users say switching between multiple monitors is awkward, requiring extra steps or pop-ups that interrupt workflow. They report issues with screen resolution, scaling, and responsiveness, particularly when dealing with high-resolution or multi-monitor setups. Reviewers mention bugs like screen freezing, cursor misalignment, and difficulty maintaining full-screen mode. Many find the interface for managing devices and screens unintuitive, and some note that the lack of simultaneous multi-monitor viewing hampers productivity during complex support sessions.

Confusing and restrictive subscription model

Global IT Manager

The SDP-integrated aspect doesn't seem to recognize our paid subscription, and sometimes limits features that would normally be available if the connection were started from the ZAssist desktop app.

38% of reviewers feel negative about Zoho Assist’s subscription and pricing structure. Users report confusion over plan features, with some finding it difficult to determine what is included in each tier. They mention encountering unexpected charges for essential features, unclear billing wording, and restrictions on the number of supported devices. Reviewers say that the process for upgrading, downgrading, or canceling subscriptions can be cumbersome, and some express dissatisfaction with the lack of flexibility in choosing only the features they need. Many find the pricing model less transparent than desired.

Clunky and limited file transfer process

IT Manager

Drag and drop is not supported for file transfers in the main session and require you to enter file transfer mode.

43% of reviewers feel negative about Zoho Assist’s file transfer capabilities. Users find the process unintuitive, often requiring a separate mode or window to transfer files rather than supporting drag-and-drop within the main session. They report slow transfer speeds, occasional failures, and limitations such as file size restrictions and lack of folder support. Reviewers mention that the feature is not available in the free version and can be unreliable even in paid plans. Many users express frustration with the cumbersome interface and inconsistent clipboard syncing during file transfers.

Occasional lag and connection issues

Cluster IT Manager

Occasional connectivity lags occur, and keyboard input doesn't function properly, for example, the Shift key sometimes remains active longer than expected, causing characters to appear in uppercase or in symbols.

IT Director

I've had better luck with Chrome, but there are still occasions that the service can have times of large latency; almost to the point of being unusable.

49% of reviewers feel negative about Zoho Assist’s performance and speed. Users report intermittent lag, slow connection times, and choppy remote sessions, especially on lower bandwidth or high-latency networks. They mention that mouse and keyboard responsiveness can be delayed, and performance sometimes falls short compared to competitors. Reviewers also highlight issues with resource usage and occasional instability during long sessions. Many say that these performance hiccups can disrupt support tasks and require reconnecting, which is inconvenient when working with clients who need quick resolutions.

Consistent and dependable performance

IT Executive

Overall, Zoho Assist proves to be a reliable choice, especially for medium-sized businesses, offering a balance of functionality and affordability.

Engineer

Zoho Assist is the most reliable software of this type bar none.

90% of reviewers feel positive about Zoho Assist’s reliability. Users report that the platform delivers stable connections, rarely experiences downtime, and consistently performs as expected. They appreciate the dependable performance across different operating systems and devices, highlighting its suitability for both routine and critical support tasks. Reviewers mention that the software is secure, robust, and cost-effective, providing peace of mind for IT teams and businesses. Many users note that Zoho Assist’s reliability is a key factor in their continued use, as it ensures smooth remote sessions and uninterrupted support for clients.

Flexible and quick deployment options

President

It has multiple deployment capabilities which are very straightforward to use, from one-off links, to structured enterprise tool support (e.g. Microsoft) - and at a price that a small business can afford.

System Administrator

Easy deployment and multiple deployment options that suits all type of environments

93% of reviewers feel positive about Zoho Assist’s deployment process. Users report that deployment is straightforward, whether for single machines or large-scale rollouts. They appreciate the multiple deployment methods, including web-based and enterprise tool support, which cater to various environments. Reviewers say the setup is fast, with easy installation and configuration across different operating systems. Many mention that deploying unattended access is particularly simple, allowing for efficient client support. Users value the scalability and minimal disruption during implementation, noting that the process is smooth for both small businesses and larger organizations.

Efficient client management and support

IT MANAGER

Being able to communicate in real time with the client is a game changer, allowing me to express what happened.

Consultant

I like the ease of install for my clients, the solid connectivity from the admin end, and the great built in shortcuts to important admin tools to make launching them a breeze.

91% of reviewers feel positive about Zoho Assist’s client support features. Users indicate that the platform makes it easy to connect with clients, manage multiple machines, and provide real-time assistance. They value the ability to organize clients, use unattended access, and integrate support sessions into their workflow. Reviewers appreciate features like group management, quick connection processes, and seamless integration with websites and other Zoho products. Many say it saves time and travel, enhances client satisfaction, and supports both technical and non-technical users effectively. Users find it practical for maintaining long-term client relationships.

Comprehensive remote support capabilities

IT Consultant

I am using it daily  to provide support to our clients and remote users, even when I'm out side using a tablet, allowing me to stay in business at any times.

Web Developer & IT Support

This has been the best product for us in terms of remote support within our budgets and has greatly improved our ability to support our remote working team as well as connecting to colleagues in the office and warehouse.

95% of reviewers feel positive about Zoho Assist’s remote support. Users say it is essential for supporting clients and remote teams, citing its cross-platform compatibility, secure connections, and affordability. Reviewers appreciate features like unattended access, easy session initiation, and seamless integration with other tools. They find it reliable for both ad-hoc and ongoing support, helping them maintain business continuity and operational efficiency. Many mention that it simplifies remote troubleshooting, reduces downtime, and is suitable for businesses of all sizes. Users value its intuitive interface and the ability to provide support from any device, including mobile.

Intuitive and simple operation

Owner

My absolute favorite thing about Zoho Assist is how easy it is to use on a computer and on my iPad.

Operations Manager

I like how easy it is to set this up and get things in place in order to get my team working

95% of reviewers feel positive about Zoho Assist’s ease of use. Users find the software straightforward to learn, with minimal training required to get started. They highlight the intuitive interface, clear navigation, and practical design that allows both technicians and end users to operate it efficiently. Reviewers mention that setup is quick, and the platform is accessible across devices. Many appreciate the availability of tutorials and support resources, which further simplify onboarding. Users consistently report that the product streamlines their workflow and makes remote assistance less stressful and more productive.

It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations.

Coding Consultant

My overall experience with Zoho Assist has been highly positive, cementing its place as a reliable, go-to tool for cloud-based remote support and unattended endpoint management. While it might not have the hyper-fluid screen-mirroring frame rates of some specialized, heavy-duty desktop applications, it more than makes up for it in sheer utility, ease of deployment, and cross-platform flexibility.

It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish.

Software Engineer

The connection quality is generally stable, and features like unattended access, file transfer, and browser-based sessions make remote support more convenient.

Director of Sales and Marketing

I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected.

Consultant Engineer

The biggest problem is display scaling—when connecting to servers with locked or unusual resolutions, you often can’t adjust the view, which makes the session uncomfortable and slows down work.

While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable.

I also like the unattended access feature, file transfer, and the ability to manage multiple sessions smoothly.

The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever.

None

Unattended access, multi-monitor support, session recording, and file transfer cover most IT and MSP needs.

TI analyst

Wake-on-LAN startup time and service startup via hub because sometimes up to 10 minutes go by and the equipment or service hasn't started, and you have to keep monitoring to make sure it turns on and starts up.

EVP - IT

Connection is stable and lag free.     If you are a small-medium size business, this is a great remote support tool.    When partnered with Zoho Desk, management and ticketing is simple.

Director

It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates.

Occasionally, file transfer speeds can throttle slightly on slower connections, and the mobile app interface could be a bit more modern, but these are minor nitpicks in an otherwise solid platform.

File transfer, multi-monitor support, and unattended access all work smoothly and help us resolve issues faster.

Student

At times, Zoho Assist can experience slight lag or connectivity issues, especially on slower networks, which can affect the smoothness of remote sessions.

Advanced features are limited compared to some enterprise-grade remote support tools, and mobile device support—especially for iOS—is somewhat restricted.

Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms.

Founder

One downside is that the end user still needs to download and run an executable to start the session, which can add an extra step and sometimes slow things down.

At rare intervals a workstation with Zoho Assist installed becomes inaccessible from the console - usually after sitting on a shelf of "spares" for a long time.

Software Developer

Setting up unattended access is very straightforward, and once it’s configured, remote connections are fast and stable even on low-bandwidth networks.

Admin

I liked how it was ez to use and remote in to my laptop and PC I found it very useful and help full with my work flow it made using my computer remotey ez compared to other software and I think that this was a very good soft where

Office Manager

It is a very convenient, if not essential, resource for a remote office environment like ours because of the sharing and collaboration capacity it affords members of our team who are spread across 7 states.

Engineer Manager

Remote assist to computers, facilitie of use and that we can send email with installator without user install anything

Zoho Assist vs ISL Light Comparison (2026)

Zoho Assist

ISL Light

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives