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ScreenSteps

Improve your knowledge base

see alternatives

Table of Contents

ScreenSteps - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

ScreenSteps overview

What is ScreenSteps?

ScreenSteps is designed for creating internal procedure documentation and operations-based training courses.

Ideal for employees who need quick answers, such as call center agents, inside-sales reps, and customer support teams. Perfect for employers who deal with regular turnover on their teams.

ScreenSteps has all the tools you need to build out an internal knowledge base in a fraction of the time it normally takes. It also includes features for pushing your content to your employees where they need it - in the web applications they use every day to do their job.

Key benefits of using ScreenSteps

- Reduce the time customers sit on hold with your call center agents
- Onboard new employees in less time with courses and checklists
- Build a robust knowledge base by collaborating with your team
- Employees quickly find answers because very article in ScreenSteps is keyword searchable
- Create amazing content in a fraction of the time with the ScreenSteps editor
- See who is using your materials and who isn't
- Quick answers with the Chrome extension

Starting price

239flat rate /
per month

Alternatives

with better value for money

ScreenSteps’s user interface

Ease of use rating:

4.8

(16)

ScreenSteps reviews

Overall rating

4.8

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.73/10

Rating distribution

Pros

“Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).”

Nicole B.

Knowledge Coach

“Other than the amazing customer support. ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST.”

Verified reviewer

Anonymity request

“I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base.”

Ellen H.

Education Specialist

Cons

“I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it.”

Verified reviewer

Anonymity request

“I can't point a thing I don't like. We use to have issues with the ScreenSteps Chrome extension, but not anymore.”

Flavia M.

Database Coordinator

“When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so.”

Verified reviewer

Anonymity request

Who uses ScreenSteps?

Based on 16 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management

Information Technology and Services

Airlines/Aviation

Computer & Network Security

Others

Use cases

- Not enough reviews

ScreenSteps's key features

Most critical features, based on insights from ScreenSteps users:

Knowledge base management

3.0

(1)

Catalog management

4.0

(1)

Full text search

3.0

(1)

Self service portal

3.0

(1)

Collaboration tools

4.0

(1)

Content management

4.5

(2)

All ScreenSteps features

Features rating:

4.6

(16)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Notifications

(0)

API

(0)

Content library

(0)

Document management

(0)

Reporting & statistics

(0)

Third-Party integrations

(0)

ScreenSteps alternatives

ScreenSteps

4.8

(16)

Starting from

239

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.7

Customer Support

4.9

TeamViewer ONE

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No pricing info

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Features

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Guru

4.8

(639)

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Free trial

Free version

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Customer Support

LiveAgent

4.7

(1.7K)

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No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

ScreenSteps pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Standard

239

Per month

Features included:

API
Article Bookmarking
Authoring Features
Automatic Table of Contents Generation
Customizable Domain Name
Customizable Site Design
Export PDF Files Using Custom PDF Templates
Publish to the Screensteps Knowledge Base
Report and Analytics
Searchable Knowledge Base
User Management and Authentication

Advanced

479

Per month

Features included:

API
Article Bookmarking
Authoring Features
Automatic Table of Contents Generation
Customizable Domain Name
Customizable Site Design
Export PDF Files Using Custom PDF Templates
Publish to the Screensteps Knowledge Base
Report and Analytics
Searchable Knowledge Base
User Management and Authentication

Enterprise

No pricing info

Features included:

Additional Features Are Included.
API
Article Bookmarking
Authoring Features
Automatic Table of Contents Generation
Customizable Domain Name
Customizable Site Design
Export PDF Files Using Custom PDF Templates
Notifications
Publish to the Screensteps Knowledge Base
Report and Analytics
Searchable Knowledge Base
User Management and Authentication

User opinions about ScreenSteps price and value

Value for money rating:

4.7

(16)

To see what individual users think of ScreenSteps's price and value, check out the review snippets below.

“Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).”

Nicole B.

Knowledge Coach

“Other than the amazing customer support. ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST.”

Verified reviewer

Anonymity request