App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
SmartSupportTM is a cutting-edge platform that unifies online knowledge base and community forum management. The application offers a sophisticated set of tools for internal management and agent collaboration giving knowledge base administrator power and flexibility in managing and improving content. The external face of the application provides a user-friendly interface which allows customers to quickly and intuitively find the answers they are looking for. A web-based and feature packed application, SmartSupport helps you maximize ROI via call deflection and improves customer service. It’s a powerful, yet simple way to manage knowledge.
Typical customers
Platforms supported
Support options
Training options
Value for money
No reviews
Starting from
No pricing info
Value for money contenders
Functionality
3.9
/5
12
Total features
19
6 categories
Functionality contenders
Overall Rating
4.2
/5
12
Positive reviews
6
4
2
0
0
Overall rating contenders
Kim W.
Review source
Share this review:
I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!
Samantha C.
Computer Software,
Review source
Share this review:
Immediate response on upgrades and always going up and over the expectations of what we are looking for.
The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.
Heather W.
Primary/Secondary Education,
Review source
Share this review:
It is easy to use, and the customer service is great.
The technology glitches. Also, it would be nice to have one person to contact.
Faisal Y.
Review source
Share this review:
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment
Everything is working great.
Rebecca A.
Primary/Secondary Education,
Review source
Share this review:
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
Sometimes, the product can be difficult to navigate and a little confusing.
Q. What type of pricing plans does Enghouse eKMS offer?
Enghouse eKMS has the following pricing plans:
Pricing model: Open Source
Free Trial: Available
Q. Who are the typical users of Enghouse eKMS?
Enghouse eKMS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Enghouse eKMS support?
Enghouse eKMS supports the following languages:
English
Q. Does Enghouse eKMS support mobile devices?
Enghouse eKMS supports the following devices:
Android
Q. Does Enghouse eKMS offer an API?
Yes, Enghouse eKMS has an API available for use.
Q. What level of support does Enghouse eKMS offer?
Enghouse eKMS offers the following support options:
Chat, 24/7 (Live rep)