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SiteOne Logo

Warranty Work Order Management & Homeowner Service Solutions

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SiteOne - 2025 Pricing, Features, Reviews & Alternatives

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What is SiteOne?

SiteOne is a customer service software designed to help builders, homeowners, and businesses of all sizes manage maintenance requests, documents, inspections, warranties, work orders, and more from within a unified platform. Supervisors can gain visibility into new service requests, work orders, team members' activities, and other data points in real-time through a centralized dashboard.

Using SiteOne's online portal, homeowners and tenants can create customer service requests containing details about locations and issues with images. The system maintains a record of each request, sends necessary updates to homeowners, and automatically triggers specific pre-planned workflows. It also helps builders respond to, accept, or deny, and assign service requests to vendors according to requirements.

SiteOne allows businesses to create customizable reports using filtering tools to track purchase orders, aging, costs, and open, closed, or total work requests. Managers can also sort column headers, export data into Microsoft Excel formats, and conduct digital home orientations.

Benefits of using SiteOne

Our PRODUCTS are designed to fit every step in the customer service process, including:
•Digital Publications customized for every builder
•Customer Service Tools so homeowners can submit service requests
•Warranty Work Order Management Platform, which automates the service request process. And lastly,
•HomeHub, which is a complete home management site for new homeowners

We are the only company to digitize Home Management and 100% of the customer service requirements for builders & property managers. We keep customer information secure and require minimal IT support.

Our cloud-based software allows customers to access and update everything using any web-enabled computer or mobile device and provides real-time updates.

Starting from

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SiteOne's features

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Case Management
Claims Management
Client Portal
Commenting/Notes
Communication Management
Compliance Management
Configurable Workflow
Contact Database
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Management
Electronic Signature
Equipment Maintenance
For Field Service
For General Contractors
For Manufacturers
For Residential
Forms Management
Historical Reporting
Inventory Control
Inventory Management
Inventory Tracking
Issue Tracking
Job Management
Job Tracking
Maintenance Scheduling
Mobile Access
Multi-Location
Parts Management
Policy Management
Predictive Maintenance
Preventive Maintenance
Product Registration
Progress Tracking
Project Tracking
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Repair Management
Reporting & Statistics
Reporting/Analytics
Routing
Scheduling
Search/Filter
Self Service Portal
Service History
Service Management
Status Tracking
Support Ticket Management
Task Management
Task Scheduling
Third-Party Integrations
Trend Analysis
Warranty Claims Management
Warranty Tracking
Work Order Creation
Work Order Management
Workflow Management

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SiteOne pricing

Value for money rating:

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Pricing details
Subscription
Free trial
Free plan
Pricing range

SiteOne integrations (1)

Top integrations

SiteOne support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk

Training options

In Person
Videos
Documentation
Live Online

SiteOne FAQs

Q. What type of pricing plans does SiteOne offer?

SiteOne has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of SiteOne?

SiteOne has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does SiteOne support?

SiteOne supports the following languages:
English


Q. Does SiteOne support mobile devices?

SiteOne supports the following devices:
Android, iPad, iPhone


Q. Does SiteOne offer an API?

Yes, SiteOne has an API available for use.


Q. What level of support does SiteOne offer?

SiteOne offers the following support options:
Phone Support, Email/Help Desk

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