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Questback

Experience Management

Table of Contents

Is this product right for your business?

Find out with a

Questback - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Questback overview

What is Questback?

Questback is a leading Experience Management platform, focusing on enhancing both customer and employee experiences.

They are dedicated to empowering organizations to become more intelligent by leveraging feedback from their essential stakeholders. As the premier provider of experience management solutions in the Nordics, they cater to clients both locally and globally.

Their team is a diverse collective of various nationalities and backgrounds, united by a shared passion and conviction that smart organizations gain a competitive edge through more engaging experiences.

Key benefits of using Questback

Happier customers and employees.

Starting price

2500 /
per year

Alternatives

with better value for money

Questback’s user interface

Ease of use rating:

4.7

(47)

Questback pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(11)

5(35)

What do users say about Questback?

Also integrate it with Power BI for a live statistic option.

Select to learn more

Who uses Questback?

Based on 47 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Higher Education

Education Management

Information Technology and Services

Automotive

Others

Use cases

Survey

Customer Experience

Customer Satisfaction

Employee Feedback

NPS

Questback's key features

Most critical features, based on insights from Questback users:

Reporting/Analytics

4.3

(36)

Survey builder

4.6

(29)

Data import/export

4.4

(23)

Customizable questions

4.4

(18)

Question branching

4.3

(7)

Feedback management

4.3

(6)

All Questback features

Features rating:

4.6

(47)

Multi-Channel data collection

3.0

(2)

Sentiment analysis

2.0

(1)

Surveys & feedback

4.9

(7)

Template management

5.0

(1)

Goal setting/tracking

5.0

(1)

Data visualization

5.0

(1)

Performance management

5.0

(1)

Mobile survey

4.5

(4)

Customizable fields

4.4

(16)

Skip logic

4.8

(4)

Anonymous feedback

3.7

(3)

NPS survey structure

3.5

(2)

Customizable templates

4.3

(3)

Customizable forms

4.1

(8)

Data analysis tools

4.2

(5)

Customer experience management

4.4

(5)

Customizable branding

4.0

(1)

Engagement tracking

4.5

(2)

Survey/Poll management

5.0

(2)

Real-Time reporting

4.3

(9)

Real-Time data

4.5

(8)

Multi-Channel distribution

2.0

(2)

Email marketing

3.3

(3)

Multi-Language

4.7

(3)

Negative feedback management

3.3

(3)

Randomization

(0)

Ratings/Reviews

(0)

Question piping

(0)

Question library

(0)

Pulse surveys

(0)

Real-Time analytics

(0)

Progress tracking

(0)

360 degree feedback

(0)

Workflow management

(0)

Visual analytics

(0)

URL customization

(0)

Trend analysis

(0)

Training management

(0)

Third-Party integrations

(0)

Text fields

(0)

Tagging

(0)

Support audio/images/video

(0)

SMS messaging

(0)

Self assessment

(0)

Search/Filter

(0)

Response validation

(0)

Response quotas

(0)

Reporting & statistics

(0)

Reminders

(0)

Real-Time notifications

(0)

Action management

(0)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Notifications

(0)

API

(0)

Chat/Messaging

(0)

Churn management

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Complaint monitoring

(0)

Conditional logic

(0)

Continuous feedback

(0)

CSAT survey structure

(0)

Customer database

(0)

Customer history

(0)

Customer journey mapping

(0)

Customer segmentation

(0)

Customizable reports

(0)

Dashboard

(0)

Data security

(0)

Drag & drop

(0)

Email management

(0)

Email reminders

5.0

(1)

Employee onboarding

(0)

Monitoring

(0)

NPS of customers

(0)

NPS of employees

(0)

Offline response collection

(0)

Performance metrics

5.0

(1)

Performance review management

(0)

Questback alternatives

Questback

4.7

(47)

Starting from

2500

Per year

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.5

Customer Support

4.7

UmfrageOnline

4.6

(1.5K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Google Forms

4.7

(11.3K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

SurveyMonkey

4.6

(10.4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Questback pricing

Value for money rating:

4.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Questback Starter

2,500

Per year

Questback Business

5,000

Per year

Questback Enterprise

8,000

Per year

User opinions about Questback price and value

Value for money rating:

4.5

(47)

To see what individual users think of Questback's price and value, check out the review snippets below.

“We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.”

Melissa M.

Operations Manager

“The tool comprehensively covers the most important survey types, and surveys are easy to make. Integrations into different systems have been successful.”

Nina S.

CI Manager