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Alchemer Survey vs Qualtrics Market Research Comparison (2026)
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Good recommendations?
Alchemer Survey
4.5
(393)5
253
4
103
3
25
2
7
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Qualtrics Market Research
4.7
(430)5
327
4
92
3
11
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Alchemer helps CX teams capture feedback across the entire customer journey, analyze it with AI-powered sentiment and theme detection, and route insights to the right teams—turning fragmented feedback into a clear, actionable view of the customer experience.
Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
393
5
4
3
2
1
253
103
25
7
5
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.7
430
5
4
3
2
1
327
92
11
0
0
- Value for money
- Ease of use
- Features
- Customer support
87%
would recommend this appPros
“After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance.”
SM
Seán M.
Managing Director
“It also allows you to suspend your account without deleting your old surveys.”
SF
Stephen F.
President
“They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution.”
AP
Adam P.
President
Pros
“Powerful data analytics: Offers deep data filtering and real-time visualization reporting tools.”
Melissa R.
Administrator
“The variety of question types, delivery methods, collaboration options, and export settings make Qualtrics a versatile tool for a wide variety of settings.”
Ginger S.
Graduate Student Academic Advisor
“Advanced survey logic: Handles complex skip logic and branching seamlessly.”
Melissa R.
Administrator
Cons
“They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them.”
AP
Adam P.
President
“Currently we can only rely on the email support which may require a few hours of turnaround time.”
CK
Crystaline K.
Group Insights
“I think sometimes I struggle to remember how to set up reports, but that's not the largest issue.”
Samantha H.
Digital Content Manager
Cons
“Steep learning curve: Setting up advanced projects can be overwhelming for beginners.”
Melissa R.
Administrator
“Reporting (even the Results Dashboard) is lacking in functionality.”
Michael C.
Director of Survey Research
“It is a little hard to figure out what the program can do at first.”
VW
Victoria W.
Sole proprietor
- Vendor responds to reviews
- Last review7 months ago
- Vendor responds to reviews
- Last review8 days ago
Key features
- Total features179
- 360 Degree Feedback
- A/B Testing
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts/Notifications
- Anonymous Feedback
- Appraisal History
- Approval Process Control
- Assessment Management
- Audience Targeting
- Automated Responses
- Autonomous Task Execution
- Autoresponders
- Behavior Tracking
- Benchmark Reporting
- Benchmarking
- Benchmarking & Norms
- Brand Guidelines
- Brand Management
- Brand Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Categorization/Grouping
- Centralized platform
- Change Management
- Charting
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Competitive Analysis
- Competitor Monitoring
- Complaint Monitoring
- Conditional Logic
- Consumer Panels
- Continuous Feedback
- Conversion Tracking
- Corporate Reporting
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer Feedback
- Customer Feedback & Reviews
- Customer History
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Cleansing
- Data Coding
- Data Collection
- Data Exporting
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Drag & Drop
- E-Commerce
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Onboarding
- Engagement
- Engagement Tracking
- Event Triggered Actions
- Face-to-Face
- Feedback Management
- Funnel Analysis
- Gamification
- Generative AI
- Heatmaps
- Impact Measurement
- Industry & Locale Adaptability
- Insights
- Landing Pages/Web Forms
- Live Results Sharing
- Location Tracking
- Location-Based Marketing
- Machine Learning
- Market Data Analysis
- Marketing
- Media Analytics
- Media Monitoring
- Message Personalization
- Mixed Methods Research
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multilingual Surveys
- Multimedia Support
- Multiple Data Sources
- Multiple Question Types
- Multiple User Accounts
- Multivariate Testing
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Net Promoter Score (NPS)
- Offline Access
- Offline Response Collection
- Online Polling
- Panel Management
- Paper-Based
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone Polling
- Phone-Based
- Predictive Analytics
- Predictive Pricing Models
- Presentation Tools
- Pricing Analytics
- Proactive Assistance
- Product Data Management
- Product Lifecycle Management
- Profitability Analysis
- Progress Tracking
- Prototype Creation
- Pulse Surveys
- Push Notifications
- Q&A Management
- Qualitative Comparative Analysis
- Qualitative Research Support
- Quantitative Analysis
- Quantitative Metrics
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Rater Selection
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Response Quotas
- Response Validation
- Retail
- Review Monitoring
- Review Notification
- Reviewer Validation
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Split Testing
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Usability Testing
- User Management
- User Research Analysis
- Vertical-specific Solutions
- Video recording/Transcriptions
- Visual Analytics
- Visual Editor
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
- Workflow Automation
- Workflow Management
- Total features118
- 360 Degree Feedback
- A/B Testing
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts/Notifications
- Anonymous Feedback
- Appraisal History
- Approval Process Control
- Assessment Management
- Audience Targeting
- Automated Responses
- Autonomous Task Execution
- Autoresponders
- Behavior Tracking
- Benchmark Reporting
- Benchmarking
- Benchmarking & Norms
- Brand Guidelines
- Brand Management
- Brand Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Categorization/Grouping
- Centralized platform
- Change Management
- Charting
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Competitive Analysis
- Competitor Monitoring
- Complaint Monitoring
- Conditional Logic
- Consumer Panels
- Continuous Feedback
- Conversion Tracking
- Corporate Reporting
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer Feedback
- Customer Feedback & Reviews
- Customer History
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Cleansing
- Data Coding
- Data Collection
- Data Exporting
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Drag & Drop
- E-Commerce
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Onboarding
- Engagement
- Engagement Tracking
- Event Triggered Actions
- Face-to-Face
- Feedback Management
- Funnel Analysis
- Gamification
- Generative AI
- Heatmaps
- Impact Measurement
- Industry & Locale Adaptability
- Insights
- Landing Pages/Web Forms
- Live Results Sharing
- Location Tracking
- Location-Based Marketing
- Machine Learning
- Market Data Analysis
- Marketing
- Media Analytics
- Media Monitoring
- Message Personalization
- Mixed Methods Research
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multilingual Surveys
- Multimedia Support
- Multiple Data Sources
- Multiple Question Types
- Multiple User Accounts
- Multivariate Testing
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Net Promoter Score (NPS)
- Offline Access
- Offline Response Collection
- Online Polling
- Panel Management
- Paper-Based
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone Polling
- Phone-Based
- Predictive Analytics
- Predictive Pricing Models
- Presentation Tools
- Pricing Analytics
- Proactive Assistance
- Product Data Management
- Product Lifecycle Management
- Profitability Analysis
- Progress Tracking
- Prototype Creation
- Pulse Surveys
- Push Notifications
- Q&A Management
- Qualitative Comparative Analysis
- Qualitative Research Support
- Quantitative Analysis
- Quantitative Metrics
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Rater Selection
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Response Quotas
- Response Validation
- Retail
- Review Monitoring
- Review Notification
- Reviewer Validation
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Split Testing
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Usability Testing
- User Management
- User Research Analysis
- Vertical-specific Solutions
- Video recording/Transcriptions
- Visual Analytics
- Visual Editor
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations23
- Adobe Analytics
- Annex Cloud Loyalty Experience Platform
- Asana
- Captcha
- Chattermill
- ClickTale
- Contentsquare
- DataGrail
- Domo
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Genesys Cloud CX
- Glassbox
- Google Analytics 360
- Grade.us
- HubSpot CRM
- IBM SPSS Statistics
- Infegy Starscape
- Jira
- Kantata
- LogRocket
- Make
- Marketo Engage
- Medallia Agent Connect
- Meta for Business
- Microsoft Power BI
- Okta
- OneLogin
- Paylocity
- Pendo
- Quantum Metric
- ReviewTrackers
- SAP Analytics Cloud
- SAP Customer Experience
- SMTP
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- SessionCam
- Slack
- SocketLabs
- Stripe Payments
- Tableau
- Tango
- Tray.io
- Tremendous
- Twitter/X
- UserTesting
- Voxpopme
- Webhook Relay
- Xoxoday
- Zapier
- Zendesk Suite
- Total integrations38
- Adobe Analytics
- Annex Cloud Loyalty Experience Platform
- Asana
- Captcha
- Chattermill
- ClickTale
- Contentsquare
- DataGrail
- Domo
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Genesys Cloud CX
- Glassbox
- Google Analytics 360
- Grade.us
- HubSpot CRM
- IBM SPSS Statistics
- Infegy Starscape
- Jira
- Kantata
- LogRocket
- Make
- Marketo Engage
- Medallia Agent Connect
- Meta for Business
- Microsoft Power BI
- Okta
- OneLogin
- Paylocity
- Pendo
- Quantum Metric
- ReviewTrackers
- SAP Analytics Cloud
- SAP Customer Experience
- SMTP
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- SessionCam
- Slack
- SocketLabs
- Stripe Payments
- Tableau
- Tango
- Tray.io
- Tremendous
- Twitter/X
- UserTesting
- Voxpopme
- Webhook Relay
- Xoxoday
- Zapier
- Zendesk Suite
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