ChilliDB - 2024 Pricing, Features, Reviews, & Alternatives

ChilliDB is a cloud-based customer relationship management solution designed to help Australian semi-government authorities, nonprofit organizations, associations, and councils automate processes related to client administration, membership renewal, event planning, service delivery, professional development, and needs assessment.

Key features of ChilliDB include email marketing, interaction tracking, marketing automation integration, document storage, referral tracking, segmentation, and workflow management. The solution assists health services with activity tracking, communication, commissioning, data collection, form building, and security. Community services can use the system to collect and store various information, such as details about carers and referrers, consent, interpreters, and next of kin.

ChilliDB records interactions and communications with clients, as well as contacts, letting teams modify data captured within Notes using custom fields based on projects, programs, and service delivery requirements. Users can include file attachments, assign roles to team members, and restrict viewing of sensitive documents on Notes.

ChilliDB comes with templates, which can be customized with plain text and HTML content, helping organizations send messages that correspond to the recipient’s preferences. The case management module offers system advocacy, planning, and reporting, enabling managers to streamline service delivery processes.