Coconut Software Pricing, Features, Reviews & Comparison of Alternatives

Coconut Software

Enterprise-grade customer appointment scheduling

4.57/5 (7 reviews)

Coconut Software overview

Coconut Software is an enterprise appointment scheduling platform that allows organizations to manage both on-demand and pre-booked appointments. Clients are able to book meetings online and receive automated reminders to their mobile phone or email for their upcoming appointments. Reporting and analytics provide customer insights that help organizations to better understand how operations are performing, as well as create more engaging, personalized experiences.

Coconut Software enables customers to contact businesses via mobile device or computer, allowing organizations to capture customer and appointment data before any transaction. The activity dashboard provides metrics which help keep staff informed on individual or branch appointment performance, such as the number of confirmed appointments, total number of no shows, and more. Two-way calendar sync with Outlook and Google helps users avoid double bookings, while customizable SMS text message and email reminders automatically notify customers of their upcoming appointment to reduce no-show rates and increase appointment bookings.

Organizations are able to centralize all brands and locations within a single system, and assign staff members accordingly. Role based access control allows administrators to assign user roles with the relevant permissions based on job functionality. Centralized reporting features provide users with valuable staff and client data for measuring location and staff productivity.
coconutcalendar.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, French, Spanish
Coconut Software screenshot: Coconut Calendar can be accessed via any connect device, whether via mobile phone, tablet, or desktop computerCentral1 Credit UnionCoconut Software screenshot: Access schedules and view availability while on-the-go, via mobile deviceCoconut Software screenshot: View the status of an appointment as well as details such as date, time, location, service, and moreCoconut Software screenshot: Enter unavailability information and include type, date, time, location, and moreCoconut Software screenshot: Enter client information and details for upcoming appointments Coconut Software screenshot: Admin users can access the organization's schedule and client informationCoconut Software screenshot: View the day's appointment schedule while on-the-go Coconut Calendar and TELUS Partnership VideoTCU Financial  & Coconut Calendar PartnershipCoconut Calendar- Enterprise Appointment ManagementCoconut Calendar- Increase your corporation’s success with powerful customer and employee insights

Coconut Software reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.0
  4.7
  5.0
Kelly A

The scheduling tool that we we were looking for!

Used daily for 2+ years
Reviewed 2018-12-12
Review Source: Capterra

It's been a wonderful experience so far as Coconut Software have been responsive to our team! We have some product features that could be of benefit to our team and some software improvements that could improve our overall experience.Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.

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Hannah P

Booking appointments made easy!

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

The customer success and customer support teams have been very helpful with answering any questions that we had about the software itself! The software itself really helps our organization track & schedule walk in appointments, book appointments over the phone within a couple of minutes, and easily remind our customers of an upcoming appointment.

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Kristin P

Great tool for clients to book appointments with us

Used daily for 2+ years
Reviewed 2018-12-13
Review Source: Capterra

We really enjoy using the software! It's awesome that you check in with us every now and then. It's really appreciated and the stats that you pull for us are also insightful. Being able to report on our data is awesome! Things have been going really well, our clients can now book appointments easily online. Before we had Coconut Software it was a manual process which costed us time.

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Anonymous

Exactly what we needed!

Used daily for 1-2 years
Reviewed 2018-09-11
Review Source: Capterra

The software has improved our booking efficiency. It was exactly what we needed to remind customers of their appointment and to allow them to book online.

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Denise Nykiforuk

TCU loves Coconut Calendar!!

Used weekly for 2+ years
Reviewed 2018-09-10
Review Source: Capterra

We wanted to allow our members to self serve for appointment booking as well as have a more powerful internal staff facing tool. Coconut's solution has met and exceeded our expectations and they are constantly working to continually improve the software and add new features and functionalities. Automated client notifications and flexibility to customize those notifications per service type.

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Coconut Software pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Coconut Calendar for detailed pricing information.

Coconut Software features

API
Activity Dashboard
Automatic Reminders
Customizable Branding

Activity Tracking (132 other apps)
Automatic Notifications (171 other apps)
CRM Integration (118 other apps)
Calendar Management (157 other apps)
Contact Database (113 other apps)
Custom Fields (130 other apps)
Customer Database (126 other apps)
Customizable Reporting (135 other apps)
Customizable Templates (135 other apps)
Data Import/Export (151 other apps)
Electronic Payments (118 other apps)
Email Integration (156 other apps)
Mobile Integration (121 other apps)
Reporting & Statistics (181 other apps)
Social Media Integration (134 other apps)
Third Party Integration (175 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Coconut Software

Key features of Coconut Software

  • Automatic appointment reminders
  • Reservations
  • Appointment scheduling
  • Recurring appointments
  • Online scheduling
  • Single Sign On
  • White label
  • Role based access control
  • Multi brand & locations
  • 2-way calendar sync
  • Metrics & performance reporting
  • Multiple text and email reminders
  • SLA & support
  • Customer booking tool
  • Email notification
  • Reporting and analytics
  • Dashboard and metrics
  • Appointment confirmations
  • Real-time reporting
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Benefits

Receive valuable insights on staff and location performance in real-time, through reporting and analytics.

Coconut Software helps staff to optimize workflows by saving time and capturing customer data before the appointment, allowing them to be better prepared for the meeting.

Coconut Software automatically sends out SMS text message and email reminders to customers in order to help reduce no-shows.

Integrate the appointment scheduling system with Outlook and Google to manage and sync communications and calendars, and avoid double bookings.

Coconut Software is a scalable tool that can be customized to meet the specific needs of enterprise companies.