Coconut Software Pricing, Features, Reviews & Alternatives

Coconut Software

Customer engagement solutions that empower enterprises

4.5/5 (12 reviews)

Coconut Software overview

What is Coconut Software?

Coconut's cloud-based, enterprise level appointment scheduling and visitor management platform combines your on-location and digital channels, providing self-service booking and curbside pickup, online and physical queuing, wait time tracking, callback requests and virtual meeting support as well as contact center integration.

Organizations are able to centralize all brands and locations within a single system, and assign staff members accordingly. Role based access control allows administrators to assign user roles with the relevant permissions based on job functionality. Centralized reporting features provide insights to keep staff informed on individual or branch performance.
coconutcalendar.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

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Coconut Success Story - Jackson HewittCoconut Software Platform OverviewTCU Financial & Coconut Software PartnershipCoconut Software and TELUS Partnership Video
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Coconut Software user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.7
  4.9
Jeff H.

Excellent

Used daily for 6-12 months
Reviewed 2020-01-29
Review Source: Capterra

Coconut will form a part of our member journey going forward.

Pros
Look and presentation. Standardization of how we interact with our membership Online booking options for our membership Ease of implementation and working with the Coconut team

Cons
The only thing that comes to mind was that it took some time to get integrated with our banking system provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kelly A.

The scheduling tool that we we were looking for!

Used daily for 2+ years
Reviewed 2018-12-12
Review Source: Capterra

It's been a wonderful experience so far as Coconut Software have been responsive to our team! We have some product features that could be of benefit to our team and some software improvements that could improve our overall experience.

Pros
Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.

Cons
Sometimes when there are updates being pushed, it can cause a temporary glitch however, the support team is always there to help. Regarding the product requests, we feel that these could benefit our team going forward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Roger B.

great software/app & at least 2 good opportunities to corner

Used daily for less than 6 months
Reviewed 2021-03-03
Review Source: Capterra

Pros
Reminders/notifications. dragging/dropping appointments to a new time, ability to add Email Note(s) the client can see.

Cons
Need these things: * full keyboard navigability (see WAVE at wave.webaim.org; i have a temporary disability with both typing/mousing and it hurts to not have full keyboard control) * warning of a client already exists when adding a New Client * Ability to edit Client Note(s) next to Email Note(s) when creating a new Appointment * Make the client added to the create appointment dialog layer be significantly larger text. I'm still trying to train my eyes to see it immediately. I have 20/20 by the way. * Merge the Dashboard and Lobby areas. I am not totally clear as to why they are 2 separate areas. Would love to be able to add Walk-ins from the "Dashboard" since the vocabular word 'dashboard' seems to suggest i can at least do quick simplified versions of everything there? At least that's my opinion. * oher than those things and keyboard accessibility it seems to be excellent!! Thank you! Have been using it for a little over 4 weeks now 5 days a week! *** Please think about the above things for your suggestion box my CoconutCalendar peeps, pretty please?? :)

Response from Coconut Software


Hi Roger, thanks for the review and feedback. You've brought up some valid points and we will make sure to forward those to the product team.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Jennifer C.

Not 100% reliable

Used daily for 1-2 years
Reviewed 2017-07-10
Review Source: Capterra

Pros
I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments

Cons
Sometimes clients don't get their reminder, sometimes the credit card can't be charged for a no-show with Stripe, the program doesn't work with Safari browser/clients complain they can't book online, you only get 1 reminder sent out, now I get an error message when booking if the program is on too long, clients complain they have to keep putting in their cc# for every service they book

Response from Coconut Calendar


Hi Jennifer,
Thanks for taking the time to leave a review, we appreciate the feedback, as we are always working to improve the tool.

We are happy to hear you like the layout and ease of use, but are sorry to hear about your unfortunate experience with some of the features. I can acknowledge we are currently working on some of the issues you mentioned. Additionally, we will be launching the ability to send out multiple reminders shortly, so please keep an eye out for that.

If you would like to discuss further, please give us a call at 1-888-257-1309.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Carolyn B.

Coconut review

Used daily for 6-12 months
Reviewed 2021-01-20
Review Source: Capterra

Easy to use.

Pros
Helps to organize my day and my clients day.

Cons
Has helped during Covid and when we were closed to the public.

Response from Coconut Software


Thank you for taking the time to leave a review. It's great hearing that Coconut is helping you better manage your day, especially during these uncertain times due to covid.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Coconut Software pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Coconut Calendar for detailed pricing information.

Coconut Software features

API
Access Controls/Permissions
Activity Dashboard
Calendar Management
Contact Management
Customizable Branding
Reporting/Analytics

Alerts/Notifications (420 other apps)
CRM (304 other apps)
Customer Database (325 other apps)
Customizable Templates (310 other apps)
Data Import/Export (428 other apps)
Email Management (320 other apps)
Email Marketing (471 other apps)
Mobile Access (402 other apps)
Reporting & Statistics (412 other apps)
Search/Filter (309 other apps)
Social Media Integration (309 other apps)
Surveys & Feedback (292 other apps)
Third Party Integrations (425 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Coconut Software

Key features of Coconut Software

  • 2-way calendar sync
  • Appointment confirmations
  • Appointment scheduling
  • Automatic appointment reminders
  • Customer booking tool
  • Dashboard and metrics
  • Email notification
  • Metrics & performance reporting
  • Multi brand & locations
  • Multiple text and email reminders
  • Online scheduling
  • Real-time reporting
  • Recurring appointments
  • Reporting and analytics
  • Reservations
  • Role based access control
  • SLA & support
  • Single Sign On
  • White label
View All Features

Benefits

Receive valuable insights on staff and location performance in real-time, through reporting and analytics.

Coconut Software helps staff to optimize workflows by saving time and capturing customer data before the appointment, allowing them to be better prepared for the meeting.

Coconut Software automatically sends out SMS text message and email reminders to customers in order to help reduce no-shows.

Integrate the appointment scheduling system with Outlook and Google to manage and sync communications and calendars, and avoid double bookings.

Coconut Software is a scalable tool that can be customized to meet the specific needs of enterprise companies.