Coconut Software Pricing, Features, Reviews & Comparison of Alternatives

Coconut Software

Enterprise-grade customer appointment scheduling

4.5/5 (10 reviews)

Coconut Software overview

What is Coconut Software?

Coconut Software is an enterprise appointment scheduling platform that allows organizations to manage both on-demand and pre-booked appointments. Clients are able to book meetings online and receive automated reminders to their mobile phone or email for their upcoming appointments. Reporting and analytics provide customer insights that help organizations to better understand how operations are performing, as well as create more engaging, personalized experiences.

Coconut Software enables customers to contact businesses via mobile device or computer, allowing organizations to capture customer and appointment data before any transaction. The activity dashboard provides metrics which help keep staff informed on individual or branch appointment performance, such as the number of confirmed appointments, total number of no shows, and more. Two-way calendar sync with Outlook and Google helps users avoid double bookings, while customizable SMS text message and email reminders automatically notify customers of their upcoming appointment to reduce no-show rates and increase appointment bookings.

Organizations are able to centralize all brands and locations within a single system, and assign staff members accordingly. Role based access control allows administrators to assign user roles with the relevant permissions based on job functionality. Centralized reporting features provide users with valuable staff and client data for measuring location and staff productivity.
coconutcalendar.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, French, Spanish
Coconut Software screenshot: Coconut Calendar can be accessed via any connect device, whether via mobile phone, tablet, or desktop computerCentral1 Credit UnionCoconut Software screenshot: Access schedules and view availability while on-the-go, via mobile deviceCoconut Software screenshot: View the status of an appointment as well as details such as date, time, location, service, and moreCoconut Software screenshot: Enter unavailability information and include type, date, time, location, and moreCoconut Software screenshot: Enter client information and details for upcoming appointments Coconut Software screenshot: Admin users can access the organization's schedule and client informationCoconut Software screenshot: View the day's appointment schedule while on-the-go Coconut Calendar and TELUS Partnership VideoTCU Financial  & Coconut Calendar PartnershipCoconut Calendar- Enterprise Appointment ManagementCoconut Calendar- Increase your corporation’s success with powerful customer and employee insights

Coconut Software reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.1
  4.8
  4.9
Jeff Hayward

Excellent

Used daily for 6-12 months
Reviewed 2020-01-29
Review Source: Capterra

Coconut will form a part of our member journey going forward.

Pros
Look and presentation. Standardization of how we interact with our membership Online booking options for our membership Ease of implementation and working with the Coconut team

Cons
The only thing that comes to mind was that it took some time to get integrated with our banking system provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Kelly A

The scheduling tool that we we were looking for!

Used daily for 2+ years
Reviewed 2018-12-12
Review Source: Capterra

It's been a wonderful experience so far as Coconut Software have been responsive to our team! We have some product features that could be of benefit to our team and some software improvements that could improve our overall experience.

Pros
Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.

Cons
Sometimes when there are updates being pushed, it can cause a temporary glitch however, the support team is always there to help. Regarding the product requests, we feel that these could benefit our team going forward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Jennifer Cuba

Not 100% reliable

Used daily for 1-2 years
Reviewed 2017-07-10
Review Source: Capterra

Pros
I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments

Cons
Sometimes clients don't get their reminder, sometimes the credit card can't be charged for a no-show with Stripe, the program doesn't work with Safari browser/clients complain they can't book online, you only get 1 reminder sent out, now I get an error message when booking if the program is on too long, clients complain they have to keep putting in their cc# for every service they book

Response from Coconut Calendar


Hi Jennifer,
Thanks for taking the time to leave a review, we appreciate the feedback, as we are always working to improve the tool.

We are happy to hear you like the layout and ease of use, but are sorry to hear about your unfortunate experience with some of the features. I can acknowledge we are currently working on some of the issues you mentioned. Additionally, we will be launching the ability to send out multiple reminders shortly, so please keep an eye out for that.

If you would like to discuss further, please give us a call at 1-888-257-1309.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Russell Lawrence

Able to fit my needs even though its was designed for something else

Used daily for 1-2 years
Reviewed 2020-01-29
Review Source: Capterra

Happy that they are a local Saskatoon company that makes a quality package and they answer my questions quickly.

Pros
That it was intuitive to use and mobile and PC friendly.

Cons
It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use. But it's easy to adjust if there are some overlaps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Hannah P

Booking appointments made easy!

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

The customer success and customer support teams have been very helpful with answering any questions that we had about the software itself!

Pros
The software itself really helps our organization track & schedule walk in appointments, book appointments over the phone within a couple of minutes, and easily remind our customers of an upcoming appointment.

Cons
The schedule view can become a little cluttered with all of the appointments going on with our various technicians. We wish that there was some additional customizability when viewing the staff schedules to reduce any overlap or confusion for employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Coconut Software pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Coconut Calendar for detailed pricing information.

Coconut Software features

API
Activity Dashboard
Customizable Branding
Reminders

Activity Tracking (179 other apps)
Automatic Notifications (220 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (200 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Coconut Software

Key features of Coconut Software

  • Automatic appointment reminders
  • Reservations
  • Appointment scheduling
  • Recurring appointments
  • Online scheduling
  • Single Sign On
  • White label
  • Role based access control
  • Multi brand & locations
  • 2-way calendar sync
  • Metrics & performance reporting
  • Multiple text and email reminders
  • SLA & support
  • Customer booking tool
  • Email notification
  • Reporting and analytics
  • Dashboard and metrics
  • Appointment confirmations
  • Real-time reporting
View All Features

Benefits

Receive valuable insights on staff and location performance in real-time, through reporting and analytics.

Coconut Software helps staff to optimize workflows by saving time and capturing customer data before the appointment, allowing them to be better prepared for the meeting.

Coconut Software automatically sends out SMS text message and email reminders to customers in order to help reduce no-shows.

Integrate the appointment scheduling system with Outlook and Google to manage and sync communications and calendars, and avoid double bookings.

Coconut Software is a scalable tool that can be customized to meet the specific needs of enterprise companies.