Waitwhile Pricing, Features, Reviews & Comparison of Alternatives

Pros
We used this app to coordinate over 700 people moving through a line during the course of a three hour event. Overall, Waitwhile improved the experience for guests and our team alike and made it possible for families to enjoy other activities instead of wasting their time waiting in a long line. The Waitwhile app was very user-friendly and easy to use, customer support was professional and responsive, and the use of Waitwhile made our event a success! The app was intuitive and simple to customize to the needs of our event. One of our favorite features was the simultaneous updates across different devices. We had six different devices in use checking people into our line at the same time, and the updates were instantaneous. This was also helpful in crossing guests off of our list after they had gotten to the front. Because this was instantaneous, guests were always able to see their number in line accurately. I would recommend Waitwhile to any organization seeking to improve their customers' experience by preventing long lines.

Cons
Unfortunately, we ran into a few bugs in the software that we had to adjust our process to work around. The Waitwhile customer service team was quick to respond to us and help the best they could as we sought to make the most of this software. Additionally, the app`s feature of moving guests placement in line after they have been added did not end up working for our purposes, as text message notifications of what place guests were in line did not change based on how we shifted them in line. However, this was a minor issue and did not hinder us from having a successful event.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Before Waitwhile our customer lines were a mess but just after a few days with Waitwhile we were already noticing a huge improvement. Our clients love to be able to follow their current wait directly from their phone which allows them to do something more productive while they're waiting. Once it's their turn they get an automatic notification to return! What's more, they can even text us back with status changes so we don't have to hunt our clients down. We also get a ton of analytics and reports about how our line operation is doing, and we can use the customer data for marketing purposes. I could not recommend Waitwhile more!

Cons
I am missing a resource planning view to organize my different resources in a visual way, however the user experience is still fantastic.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Full online interface with ability to import contact list. We use the system slightly different than a waitlist. We are a mobile veterinary practice. Each day, we add the clinics we will be visiting to our Waitwhile list in the order we intend to visit. We use Waithile to notify clinics where they are in the list order and when they are our next stop. The feedback has been fantastic. Our partner clinics really appreciate the extra communication.

Cons
Only able to have one phone number/email address per contact meaning

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

Cons
We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Our establishment is extremely high volume. At times, we've had over 100 guests walk in to our establishment in less than a 30 minute timeframe. Waitwhile has allowed us to control the inflow of guests extremely efficiently. The level of communication that it allows us to have with our guests at the click of a button on the tablet is second to none. The analytical features are great for scheduling purposes as well. It has honestly changed the dynamic of our operation as a whole and I would highly recommend it to any establishment that finds itself in need of a waitlist application.

Cons
I really don't have anything negative to say about Waitwhile. The only thing that we every found to be an inconvenience with the application was the reaching of our maximum allotted guests to put on a wait in a months time. We were just testing the system out though. After this, we immediately increased the number of guests that we could put on our waitlist per month. We've had no issues since.

Rating breakdown