Waitwhile Pricing, Features, Reviews & Comparison of Alternatives


Waitlist app & queue management software for every business

4.66/5 (32 reviews)

Waitwhile overview

Waitwhile is a waiting list app & queue management platform for restaurants, salons, retailers, any other type of business, with customer check-in, customizable SMS alerts & wait time analytics.

It is an intelligent waitlist for any business that manages customer queues including help desks, ticketing offices, restaurants, events, hospital receptions and many others. Our product provides seamless communication with the guest using SMS, Email or Voice to keep them updated on the current wait time and when it's their turn.

Waitwhile provides useful analytics about the queue and customers to help businesses improve their operations with data.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Waitwhile screenshotWaitwhile Tutorial - Learn how to use the world's smartest WaitlistWaitwhile screenshotWaitwhile screenshotWaitwhile screenshotWaitwhile screenshotWaitwhile screenshotWaitwhile screenshotWaitwhile screenshot

Waitwhile reviews

Value for money
Ease of use
Customer support
Tom Eliot

This easy to use app led to a successful event!

Used other for less than 6 months
Reviewed 2017-12-12
Review Source: Capterra

We used this app to coordinate over 700 people moving through a line during the course of a three hour event. Overall, Waitwhile improved the experience for guests and our team alike and made it possible for families to enjoy other activities instead of wasting their time waiting in a long line. The Waitwhile app was very user-friendly and easy to use, customer support was professional and responsive, and the use of Waitwhile made our event a success! The app was intuitive and simple to customize to the needs of our event. One of our favorite features was the simultaneous updates across different devices. We had six different devices in use checking people into our line at the same time, and the updates were instantaneous. This was also helpful in crossing guests off of our list after they had gotten to the front. Because this was instantaneous, guests were always able to see their number in line accurately. I would recommend Waitwhile to any organization seeking to improve their customers' experience by preventing long lines.

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Eliot Silman

Brilliant service and exactly what we've needed. I recommend it highly!

Used daily for 6-12 months
Reviewed 2017-07-08
Review Source: Capterra

Improved business efficiency, freed up staff resources, improved the customer experience, data gathering and marketing.

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Mike Maran

Versatile and Easy to Use

Used daily for 2+ years
Reviewed 2019-02-27
Review Source: Capterra

Full online interface with ability to import contact list. We use the system slightly different than a waitlist. We are a mobile veterinary practice. Each day, we add the clinics we will be visiting to our Waitwhile list in the order we intend to visit. We use Waithile to notify clinics where they are in the list order and when they are our next stop. The feedback has been fantastic. Our partner clinics really appreciate the extra communication.

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Mats Alexander Myhre

I find this software easy to use and it has helped us serve our customers more efficiently.

Used daily for less than 6 months
Reviewed 2018-04-06
Review Source: Capterra

The speed of delivery of products, improved customer service, and internal productivity benefits.

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Ryan Cambo

Since we integrated Waitwhile into our operation, it has streamlined our waitlist process ten-fold.

Used weekly for 1-2 years
Reviewed 2018-04-09
Review Source: Capterra

Our establishment is extremely high volume. At times, we've had over 100 guests walk in to our establishment in less than a 30 minute timeframe. Waitwhile has allowed us to control the inflow of guests extremely efficiently. The level of communication that it allows us to have with our guests at the click of a button on the tablet is second to none. The analytical features are great for scheduling purposes as well. It has honestly changed the dynamic of our operation as a whole and I would highly recommend it to any establishment that finds itself in need of a waitlist application.

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Waitwhile pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Free up to 100 guests/month.

Starter monthly subscription: $59/month for up to 1000 guests/month.

Business subscription: $159/month for up to 10,000 guests/month.

Contact Waitwhile for enterprise pricing.

Waitwhile features

Customer Database

Activity Dashboard (55 other apps)
Automatic Notifications (68 other apps)
Automatic Reminders (54 other apps)
Credit Card Processing (49 other apps)
Customer History (56 other apps)
Customer Loyalty Program (71 other apps)
Discount Management (56 other apps)
Employee Management (53 other apps)
Gift Card System (57 other apps)
Inventory Management (59 other apps)
Inventory Tracking (75 other apps)
POS (103 other apps)
Real Time Data (49 other apps)
Reporting & Statistics (80 other apps)
Sales Reporting (59 other apps)
Search Functionality (50 other apps)
Third Party Integration (50 other apps)

Additional information for Waitwhile

Key features of Waitwhile

  • Wait list management
  • Waitstaff management
  • API availability
  • Absence Management
  • Customer accounts
  • Client database
  • Customizable branding
  • Data synchronization
  • Email notifications
  • Multi-country
  • Multi-location
  • Real time monitoring
  • Real time notifications
  • Real time reporting
  • Real time updates
  • SMS integration
  • API
  • Customizable fields
  • Queue manager
  • Customer activity reporting
  • Access control
  • Engagement analytics
  • Customer experience management
  • Email alerts
  • Client management
View All Features


No install needed: Waitlist guests do not need to install any app.

Extremely fast, responsive and secure.

Highly customizable: personalize SMS texts, waitlist settings, branding and more.

Global: SMS and Email alerts work globally.

Easy to use: Manage your waitlist on any device, even without WiFi.

Smart messaging: Keep customers informed about their place in line via SMS and emails.

Check-in kiosk: Let customers sign up to your waitlist - online or in your store.

TV screen waitlist: Show your waitlist on the big screen to keep everyone informed.

Customer insights: Capture all your customer visits automatically. Send campaign to frequent visitors or re-engage old ones.

Online scheduling: Let customers schedule bookings and sync appointments with waitlist automatically.

Wait time & analytics: Get accurate wait times and learn about your visit trends to improve your operations.

API and integrations: Build with our flexible API or use ready-made integrations with 1000+ services.