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Waitwhile

Waitlist app & queue management system for every business

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Waitwhile Pricing, Features, Reviews and Alternatives

Waitwhile product overview

Price starts from

59

Per month

Per Feature

What is Waitwhile?

Waitwhile is a smart waitlist and scheduling platform that helps organizations bust their lines and create amazing wait experiences. Waitwhile solves all aspects of queuing - from letting guests check-in online, showing wait times, and keeping everyone informed via SMS and email. Plus, a powerful API to integrate with. Forever free to use for 100 guests per month.

Key benefits of using Waitwhile

  • No install needed: Waitlist guests do not need to install any app.

  • Extremely fast, responsive and secure.

  • Highly customizable: personalize SMS texts, waitlist settings, branding and more.

  • Global: SMS and Email alerts work globally.

  • Easy to use: Manage your waitlist on any device, even without WiFi.

  • Smart messaging: Keep customers informed about their place in line via SMS and emails.

  • Check-in kiosk: Let customers sign up to your waitlist - online or in your store.

  • TV screen waitlist: Show your waitlist on the big screen to keep everyone informed.

  • Customer insights: Capture all your customer visits automatically. Send campaign to frequent visitors or re-engage old ones.

  • Online scheduling: Let customers schedule bookings and sync appointments with waitlist automatically.

  • Wait time & analytics: Get accurate wait times and learn about your visit trends to improve your operations.

  • API and integrations: Build with our flexible API or use ready-made integrations with 1000+ services.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Documentation
    Webinars
    Live Online
    Videos

    Waitwhile pricing information

    Value for money

    4.6

    /5

    61

    Starting from

    59

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Waitwhile features

    Functionality

    4.5

    /5

    61

    Total features

    56

    11 categories

    Most valued features by users

    Reporting & Statistics
    Multi-Location
    Alerts/Notifications
    Reporting/Analytics
    Customer Database
    Employee Management
    API
    Mobile Access

    Functionality contenders

    Waitwhile users reviews

    Overall Rating

    4.7

    /5

    61

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    46

    10

    5

    0

    0

    Pros
    We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals.

    EP

    Esther P.

    Waitwhile has transformed our queueing operations and improved our customer satisfaction significantly. It's simple to set up, offers a great user experience and is very reliable.

    MB

    Mikael B.

    The overall experience was great and our customers liked the system and found it easy to use for the most part. We had several questions about integrations and software issues that went unanswered.

    LM

    Lauren M.

    Cons
    Then if you miss a number, you have to erase the whole thing if the guests have already left or moved.

    SW

    Sofia W.

    The software has a hard time feeding off each other, for example my computer does not link up to the tablets we use at times.

    DF

    Dawn F.

    The buttons are incredibly small and difficult to push.

    AP

    Angelina P.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I find this software easy to use and it has helped us serve our customers more efficiently.

    Reviewed 4 years ago

    The speed of delivery of products, improved customer service, and internal productivity benefits.

    Pros

    The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

    Cons

    We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great combo for scheduling and waitlisting

    Reviewed 7 months ago

    Our business would suffer greatly without the software it does almost everything we need it to do.

    Pros

    The scheduling and reminder texts. The view and back end use.

    Cons

    Sometimes searching for future appointments is a little more difficult than I’d like

    Vendor response

    Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Great system BUT

    Reviewed 7 months ago

    Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back

    Pros

    I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up

    Cons

    I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect

    Vendor response

    Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: hello@waitwhile.com

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Perfect solution to virtual queuing - Fantastic product!

    Reviewed 3 years ago

    I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.

    Pros

    Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.

    Cons

    I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still ...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Extremely Useful Guest Managing Service

    Reviewed 3 years ago

    Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now.

    Pros

    Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours.

    Cons

    There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app.

    Waitwhile FAQs and common questions

    Q. What type of pricing plans does Waitwhile offer?

    Waitwhile has the following pricing plans:
    Starting from: $59.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Waitwhile?

    Waitwhile has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Waitwhile support?

    Waitwhile supports the following languages:
    English


    Q. Does Waitwhile offer an API?

    Yes, Waitwhile has an API available for use.


    Q. What other apps does Waitwhile integrate with?

    Waitwhile integrates with the following applications:
    Zapier, Salesforce Sales Cloud, Mailchimp


    Q. What level of support does Waitwhile offer?

    Waitwhile offers the following support options:
    FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

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