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Waitwhile is a smart waitlist and scheduling platform that helps organizations bust their lines and create amazing wait experiences. Waitwhile solves all aspects of queuing - from letting guests check-in online, showing wait times, and keeping everyone informed via SMS and email. Plus, a powerful API to integrate with. Forever free to use for 100 guests per month.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.6
/5
61
Starting from
59
Per month
Per Feature
Value for money contenders
Functionality
4.5
/5
61
Total features
56
11 categories
Functionality contenders
Overall Rating
4.7
/5
61
Positive reviews
5
4
3
2
1
46
10
5
0
0
EP
Esther P.
MB
Mikael B.
LM
Lauren M.
SW
Sofia W.
DF
Dawn F.
AP
Angelina P.
Overall rating contenders
Mats Alexander M.
Verified reviewer
Retail, 51-200 employees
Used daily for less than 6 months
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The speed of delivery of products, improved customer service, and internal productivity benefits.
The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.
We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.
Brett S.
Retail, 1-10 employees
Used daily for 2+ years
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Our business would suffer greatly without the software it does almost everything we need it to do.
The scheduling and reminder texts. The view and back end use.
Sometimes searching for future appointments is a little more difficult than I’d like
Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything.
Luis B.
Hospitality, 1-10 employees
Used daily for 1-2 years
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Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back
I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up
I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect
Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: hello@waitwhile.com
Leigh H.
Photography, 1-10 employees
Used other for 1-2 years
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I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.
Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.
I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still ...
Noelle M.
Events Services, 1-10 employees
Used other for 2+ years
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Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now.
Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours.
There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app.
Q. What type of pricing plans does Waitwhile offer?
Waitwhile has the following pricing plans:
Starting from: $59.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Waitwhile?
Waitwhile has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Waitwhile support?
Waitwhile supports the following languages:
English
Q. Does Waitwhile offer an API?
Yes, Waitwhile has an API available for use.
Q. What other apps does Waitwhile integrate with?
Waitwhile integrates with the following applications:
Zapier, Salesforce Sales Cloud, Mailchimp
Q. What level of support does Waitwhile offer?
Waitwhile offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base