Waitwhile Pricing, Features, Reviews & Alternatives

Waitwhile

Waitlist app & queue management software for every business

4.72/5 (47 reviews)

Waitwhile overview

What is Waitwhile?

Waitwhile is a waiting list app & queue management platform for restaurants, salons, retailers, any other type of business, with customer check-in, customizable SMS alerts & wait time analytics.

It is an intelligent waitlist for any business that manages customer queues including help desks, ticketing offices, restaurants, events, hospital receptions and many others. Our product provides seamless communication with the guest using SMS, Email or Voice to keep them updated on the current wait time and when it's their turn.

Waitwhile provides useful analytics about the queue and customers to help businesses improve their operations with data.
waitwhile.com

Pricing

Starting from
$59/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
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Waitwhile user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.7
  4.8
Mats Alexander M.

I find this software easy to use and it has helped us serve our customers more efficiently.

Used daily for less than 6 months
Reviewed 2018-04-06
Review Source: Capterra

The speed of delivery of products, improved customer service, and internal productivity benefits.

Pros
The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

Cons
We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leigh H.

Perfect solution to virtual queuing - Fantastic product!

Used occasionally for 1-2 years
Reviewed 2019-07-17
Review Source: Capterra

I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.

Pros
Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.

Cons
I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Baldwin C.

Concept is good - 70%-90% working rate

Used daily for less than 6 months
Reviewed 2021-04-08
Review Source: Capterra

we had a pleasant time except when the system doesn't work. when it works and we had a lot of customers waiting it was easy to manage and create order within the chaos. but when it doesn't work it's extremely stressful to fix the problem while maintaining the system you implemented.

Pros
Enjoy the ability for customers to enter the waitlist, able to manage the customers on website and separate customers into different stages of waiting/serving etc. System allows flexibility to handle your customers if you get creative

Cons
No app. Using an ipad to access the website gives no audio notification. the automate text to customers doesn't work all the time resulting in customers not knowing if they can enter or not. Sometimes the whole system glitches and loses all customers you're currently serving. not a fully polished system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Sergio D.

An app with a lot of promise but not delivering on all its advertised features

Used daily for less than 6 months
Reviewed 2018-02-15
Review Source: GetApp

Pros
The app is very easy for customers to use and integrates easily into websites. They have Friendly customer support.

Cons
There are a host of features in Waitwhile which do not belong in the production version that they are selling to their clients. The problems had a direct effect on my client as his customers opted to book somewhere else. Support was friendly but did not tackle the issues head-on. The services have its own times and were not as straightforward to set up. When we switched off the waitlist function customers could still go to the website where the waitlist form was embedded and waitlist themselves. Very little help or tutorials available. I know that they are working on updates the whole time to improve the reliability of the features. Bottom line is, Waitwhile has a lot of potential once all the bugs are ironed out. no option to sync calendar or export appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Noelle M.

Extremely Useful Guest Managing Service

Used occasionally for 2+ years
Reviewed 2019-07-16
Review Source: Capterra

Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now.

Pros
Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours.

Cons
There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Waitwhile pricing

Starting from
$59/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free up to 100 guests/month.

Starter monthly subscription: $59/month for up to 1000 guests/month.

Business subscription: $159/month for up to 10,000 guests/month.

Contact Waitwhile for enterprise pricing.

Waitwhile features

API
Alerts/Notifications
Customer Database
Employee Management
Loyalty Program
Mobile Access
Multi-Location
Reporting & Statistics
Reporting/Analytics

Activity Dashboard (166 other apps)
Billing & Invoicing (184 other apps)
Discount Management (155 other apps)
Gift Card Management (141 other apps)
Inventory Management (288 other apps)
Inventory Tracking (168 other apps)
Order Management (216 other apps)
Point of Sale (POS) (253 other apps)
Sales Reports (180 other apps)
Search/Filter (124 other apps)
Third Party Integrations (143 other apps)

Videos and tutorials

Additional information for Waitwhile

Key features of Waitwhile

  • Wait list management
  • Waitstaff management
  • API availability
  • Absence Management
  • Customer accounts
  • Client database
  • Customizable branding
  • Data synchronization
  • Email notifications
  • Multi-country
  • Multi-location
  • Real time monitoring
  • Real time notifications
  • Real time reporting
  • Real time updates
  • SMS integration
  • API
  • Customizable fields
  • Queue manager
  • Customer activity reporting
  • Access control
  • Engagement analytics
  • Customer experience management
  • Email alerts
  • Client management
View All Features

Benefits

No install needed: Waitlist guests do not need to install any app.

Extremely fast, responsive and secure.

Highly customizable: personalize SMS texts, waitlist settings, branding and more.

Global: SMS and Email alerts work globally.

Easy to use: Manage your waitlist on any device, even without WiFi.

Smart messaging: Keep customers informed about their place in line via SMS and emails.

Check-in kiosk: Let customers sign up to your waitlist - online or in your store.

TV screen waitlist: Show your waitlist on the big screen to keep everyone informed.

Customer insights: Capture all your customer visits automatically. Send campaign to frequent visitors or re-engage old ones.

Online scheduling: Let customers schedule bookings and sync appointments with waitlist automatically.

Wait time & analytics: Get accurate wait times and learn about your visit trends to improve your operations.

API and integrations: Build with our flexible API or use ready-made integrations with 1000+ services.