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Critizr
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer feedback collection & analysis platform for retail
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Critizr - 2026 Pricing, Features, Reviews & Alternatives
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Critizr overview
What is Critizr?
Critizr is an all-in-one customer feedback and experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more.
Critizr enables the continuous collection of both solicited (push) and spontaneous (pull) feedback through a range of channels, both in-store and post-experience. Customers are also able to provide feedback at any time through social media channels and community sites such as Google My Business and TripAdvisor, in addition to receiving website through company websites, mobile apps, and more. Customizable question paths include multiple choice, NPS, CSAT, and other formats.
Critizr processes all feedback within a single interface, and automatically sends responses through customers’ preferred communication channels. Feedback can be sent to any team member which it concerns, and be printed, shared, and forwarded. Real-time analytics and performance measurement provide users with insights into customer satisfaction across different contacts or points of sale.
Key benefits of using Critizr
• Question paths can be personalized with complete question formats, including CSAT, NPS, multiple choice, and more.
• Multiple feedback collection modules enable the collection of feedback continuously throughout the customer journey, providing users with insight into all stages of the buying experience.
• Customer satisfaction and performance of each point of sale can be analyzed in real time, and shared between users.
• Critizr’s APIs allow users to collect and add data to their CRM system for use in targeted marketing campaigns.
Starting price
Alternatives
with better value for money
Critizr’s user interface
Critizr reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6/10
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Critizr's key features
Most critical features, based on insights from Critizr users:
All Critizr features
Features rating:
Critizr alternatives
Critizr
Starting from
0.01
Zendesk Suite
Starting from
55
Per month
Birdeye
Starting from
No pricing info
Alchemer
Starting from
55
Per month
Critizr pricing
Value for money rating:
Starting from
0.01
User opinions about Critizr price and value
Value for money rating:
Critizr integrations (3)
Top integrations
Critizr support options
Typical customers
Platforms supported
Support options
Training options
Critizr FAQs
Critizr has the following pricing plans:
Starting from: $0.01
Pricing model: Free
These products have better value for money
Q. Who are the typical users of Critizr?
Critizr has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Critizr support?
Critizr supports the following languages:
French, English, German
Q. Does Critizr support mobile devices?
Critizr supports the following devices:
Android, iPad, iPhone
Q. Does Critizr offer an API?
Yes, Critizr has an API available for use.
Q. What other apps does Critizr integrate with?
Critizr integrates with the following applications:
Salesforce Sales Cloud, Zendesk Suite
Q. What level of support does Critizr offer?
Critizr offers the following support options:
Email/Help Desk, Phone Support, Chat