Additional information for Critizr
Key features of Critizr
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- CSAT & NPS surveys
- Customer feedback collection
- Feedback sharing
- Message sorting
- Multi-channel feedback collection
- Performance analysis
- Real-time analysis
- Real-time notifications
• Feedback can be collected through a variety of channels, including emails, Facebook, interactive kiosks, Tripadvisor, mobile apps, and more.
• Question paths can be personalized with complete question formats, including CSAT, NPS, multiple choice, and more.
• Multiple feedback collection modules enable the collection of feedback continuously throughout the customer journey, providing users with insight into all stages of the buying experience.
• Customer satisfaction and performance of each point of sale can be analyzed in real time, and shared between users.
• Critizr’s APIs allow users to collect and add data to their CRM system for use in targeted marketing campaigns.