Critizr Pricing, Features, Reviews & Comparison of Alternatives


Customer feedback collection & analysis platform for retail

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Critizr overview

Critizr is an all-in-one customer feedback and experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more.

Critizr enables the continuous collection of both solicited (push) and spontaneous (pull) feedback through a range of channels, both in-store and post-experience. Customers are also able to provide feedback at any time through social media channels and community sites such as Google My Business and TripAdvisor, in addition to receiving website through company websites, mobile apps, and more. Customizable question paths include multiple choice, NPS, CSAT, and other formats.

Critizr processes all feedback within a single interface, and automatically sends responses through customers’ preferred communication channels. Feedback can be sent to any team member which it concerns, and be printed, shared, and forwarded. Real-time analytics and performance measurement provide users with insights into customer satisfaction across different contacts or points of sale.


Pricing options
Value for money
View Pricing Plans


Business size



United States, Europe

Supported languages

English, French, German
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Critizr reviews

There are currently no reviews of Critizr.

Critizr pricing

Pricing options
View Pricing Plans

Contact Critizr for pricing information.

Critizr features

Automatic Notifications
Customizable Templates
Email Integration
Social Media Integration

Activity Dashboard (196 other apps)
Activity Tracking (143 other apps)
Automatic Reminders (174 other apps)
CRM Integration (124 other apps)
Calendar Management (167 other apps)
Contact Database (119 other apps)
Custom Fields (138 other apps)
Customer Database (140 other apps)
Customizable Branding (168 other apps)
Customizable Reporting (143 other apps)
Data Import/Export (156 other apps)
Electronic Payments (123 other apps)
Mobile Integration (124 other apps)
Reporting & Statistics (199 other apps)
Third Party Integration (192 other apps)

Additional information for Critizr

Key features of Critizr

  • CSAT & NPS surveys
  • Customer feedback collection
  • Feedback sharing
  • Message sorting
  • Multi-channel feedback collection
  • Performance analysis
  • Real-time analysis
  • Real-time notifications
View All Features


• Feedback can be collected through a variety of channels, including emails, Facebook, interactive kiosks, Tripadvisor, mobile apps, and more.

• Question paths can be personalized with complete question formats, including CSAT, NPS, multiple choice, and more.

• Multiple feedback collection modules enable the collection of feedback continuously throughout the customer journey, providing users with insight into all stages of the buying experience.

• Customer satisfaction and performance of each point of sale can be analyzed in real time, and shared between users.

• Critizr’s APIs allow users to collect and add data to their CRM system for use in targeted marketing campaigns.